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@inproceedings{DBLP:conf/siguccs/Beltaine09,
author = {Sharon M. Beltaine},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {How to conduct a needs assessment study on training and documentation},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {29--32},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629509},
doi = {10.1145/1629501.1629509},
timestamp = {Tue, 06 Nov 2018 16:58:11 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Beltaine09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BhilareRT09,
author = {Dattatraya S. Bhilare and
Ashwini K. Ramani and
Sanjay K. Tanwani},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Protecting intellectual property and sensitive information in academic
campuses from trusted insiders: leveraging active directory},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {99--104},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629520},
doi = {10.1145/1629501.1629520},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/BhilareRT09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Caporusso09,
author = {Nicholas Caporusso},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Personality-aware interfaces for learning applications},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {189--196},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629536},
doi = {10.1145/1629501.1629536},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Caporusso09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Carman09,
author = {Sarah Carman},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {SuperGeek: trying to change the way we interact with client contact},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {257--260},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629548},
doi = {10.1145/1629501.1629548},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Carman09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/CarpenterT09,
author = {Nathan Carpenter and
Ryan Tucker},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {You want us to support WHAT?!? negotiation, delivery and cultivation:
the gateway to excellent service deployment},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {293--296},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629556},
doi = {10.1145/1629501.1629556},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/CarpenterT09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Caughron09,
author = {Lisa Caughron},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Student staff: a village philosophy},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {197--200},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629537},
doi = {10.1145/1629501.1629537},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Caughron09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Chamberlain09,
author = {Scott Chamberlain},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Winning all around, providing a help desk service point at the learning
commons},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {151--156},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629529},
doi = {10.1145/1629501.1629529},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Chamberlain09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ClarkS09,
author = {Yvonne Clark and
Peggy Shuffstall},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {If we build it will you come?},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {229--236},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629543},
doi = {10.1145/1629501.1629543},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/ClarkS09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Cooper09,
author = {Michael H. Cooper},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Information security training: what will you communicate?},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {217--222},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629541},
doi = {10.1145/1629501.1629541},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Cooper09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Dietiker09,
author = {Kristen Dietiker},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Deploying {PGP} whole disk encryption in Mac {OS} {X}},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {237--242},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629544},
doi = {10.1145/1629501.1629544},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Dietiker09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DixonT09,
author = {Jonathan Dixon and
Ryan Christopher Tucker},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {We use technology, but do we use technology?: using existing technologies
to communicate, collaborate, and provide support},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {309--312},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629560},
doi = {10.1145/1629501.1629560},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/DixonT09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DoolingM09,
author = {Cindy Dooling and
Shahra Meshkaty},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Collaborating outsourcing of the {IT} help desk},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {201--206},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629538},
doi = {10.1145/1629501.1629538},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/DoolingM09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/El-BayoumiN09,
author = {Janice G. El{-}Bayoumi and
Lorraine M. Nolan},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Proudly {ITS:} documenting the history of {ITS} @ {UNB}},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {317--320},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629562},
doi = {10.1145/1629501.1629562},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/El-BayoumiN09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Farally-SemeradT09,
author = {Gail Farally{-}Semerad and
Geroge Thompson},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {The {A.R.T.} of content management training},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {7--10},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629504},
doi = {10.1145/1629501.1629504},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Farally-SemeradT09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Fisher09,
author = {Deborah J. Fisher},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Using teams to build a campus communications portal},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {119--126},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629523},
doi = {10.1145/1629501.1629523},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Fisher09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Fletcher09,
author = {Kathryn Fletcher},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Adobe Presenter, Microsoft PowerPoint, and Blackboard Vista: tools
that work together for creating and presenting online instructional
content},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {243--248},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629545},
doi = {10.1145/1629501.1629545},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Fletcher09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Fritsche09,
author = {Gale D. Fritsche},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Desktop data management and security},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {261--266},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629549},
doi = {10.1145/1629501.1629549},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Fritsche09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/FujimuraIH09,
author = {Naomi Fujimura and
Hitoshi Inoue and
Satoshi Hashikura},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Experience with the educational {ICT} environment in Kyushu University},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {167--172},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629532},
doi = {10.1145/1629501.1629532},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/FujimuraIH09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Grobe09,
author = {Michael Grobe},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {RDF, Jena, SparQL and the 'Semantic Web'},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {131--138},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629525},
doi = {10.1145/1629501.1629525},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Grobe09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GrossBBM09,
author = {Andreas Gro{\ss} and
Bert Baumann and
Justus Bross and
Christoph Meinel},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Distribution to multiple platforms based on one video lecture archive},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {79--84},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629517},
doi = {10.1145/1629501.1629517},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/GrossBBM09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Heckel09,
author = {Mark Heckel},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Classrooms in the cloud: Adobe Connect Pro in the Penn State learning
community},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {185--188},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629535},
doi = {10.1145/1629501.1629535},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Heckel09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Herrick09,
author = {Dan R. Herrick},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Google this!: using Google apps for collaboration and productivity},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {55--64},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629513},
doi = {10.1145/1629501.1629513},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Herrick09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HerrickR09,
author = {Dan R. Herrick and
Mark R. Ritschard},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Greening your computing technology, the near and far perspectives},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {297--304},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629557},
doi = {10.1145/1629501.1629557},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/HerrickR09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JanzG09,
author = {Kenneth Janz and
Ken Graetz},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Status of a digital life and learning program},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {33--40},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629510},
doi = {10.1145/1629501.1629510},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/JanzG09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Kell09,
author = {Dave Kell},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Student consultant achievement program for training and performance
management},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {127--130},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629524},
doi = {10.1145/1629501.1629524},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Kell09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Klein09,
author = {William C. Klein},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Seven steps to a better desk side manner},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {25--28},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629508},
doi = {10.1145/1629501.1629508},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Klein09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KourikW09,
author = {Janet L. Kourik and
Jiangping Wang},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Reduce pressure on students and it services via software-vendor programs
and hosting},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {75--78},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629516},
doi = {10.1145/1629501.1629516},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/KourikW09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LaRoche09,
author = {Lynda S. LaRoche},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Sustaining a student program through collaboration and communication},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {11--14},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629505},
doi = {10.1145/1629501.1629505},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/LaRoche09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Layng09,
author = {Ken Layng},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {The many benefits of cultivating a community among {IT} staff},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {1--6},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629503},
doi = {10.1145/1629501.1629503},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Layng09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Layng09a,
author = {Ken Layng},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Non-technical keys to keeping your personally identifiable information
{PII} risk mitigation project on track},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {223--228},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629542},
doi = {10.1145/1629501.1629542},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Layng09a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LinckelsKRDWM09,
author = {Serge Linckels and
Yves Kreis and
Robert A. P. Reuter and
Carole Dording and
Claude Weber and
Christoph Meinel},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Teaching with information and communication technologies: preliminary
results of a large scale survey},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {157--162},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629530},
doi = {10.1145/1629501.1629530},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/siguccs/LinckelsKRDWM09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LucasH09,
author = {Christopher Lucas and
Heather Huntsinger},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {After the class: informal training support through the Penn State
technology training community},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {105--110},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629521},
doi = {10.1145/1629501.1629521},
timestamp = {Wed, 03 Feb 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/LucasH09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Lyons09,
author = {Kathy Lyons},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Pump up the jam!: tips and tricks to motivate you and your staff},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {65--66},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629514},
doi = {10.1145/1629501.1629514},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Lyons09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Lyons09a,
author = {Andrew H. Lyons},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Developing a service catalog for higher education information technology
services},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {67--74},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629515},
doi = {10.1145/1629501.1629515},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Lyons09a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MasudaMS09,
author = {Hideo Masuda and
Kazuyoshi Murata and
Yu Shibuya},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Low {TCO} and high-speed network infrastructure with virtual technology},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {321--324},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629563},
doi = {10.1145/1629501.1629563},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/MasudaMS09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McCullough09,
author = {Beth McCullough},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {The evolution of a flexible classroom},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {305--308},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629559},
doi = {10.1145/1629501.1629559},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/McCullough09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McGrath09,
author = {Owen G. McGrath},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Analyzing usage in a large coursecasting service: issues {\&}
strategies},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {139--142},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629527},
doi = {10.1145/1629501.1629527},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/McGrath09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McRitchie09,
author = {Karen J. McRitchie},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Technology consultants: a successful generation of student staff},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {287--292},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629555},
doi = {10.1145/1629501.1629555},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/McRitchie09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MeekB09,
author = {Josh A. Meek and
Michael K. Bradshaw},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Web Based Computer Lab Imaging with Grimiore},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {19--24},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629507},
doi = {10.1145/1629501.1629507},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/MeekB09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Murphy09,
author = {Trevor M. Murphy},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Instructional technology outreach and metrics: building a bridge},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {283--286},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629554},
doi = {10.1145/1629501.1629554},
timestamp = {Tue, 28 Jun 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/siguccs/Murphy09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Nagai09,
author = {Takayuki Nagai},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Automated lecture recording system with {AVCHD} camcorder and microserver},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {47--54},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629512},
doi = {10.1145/1629501.1629512},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Nagai09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/NovozinskyRS09,
author = {Maureen A. Novozinsky and
Evelyne S. Roach and
Leila M. Shahbender},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Frontline support at Princeton University: a centralized and decentralized
approach},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {93--98},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629519},
doi = {10.1145/1629501.1629519},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/NovozinskyRS09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Patrick09,
author = {Brian K. Patrick},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {The importance of emotional intelligence},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {15--18},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629506},
doi = {10.1145/1629501.1629506},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Patrick09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PlummerF09,
author = {Shawn M. Plummer and
Laurie J. Fox},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {A Wiki: one tool for communication, collaboration, and collection
of documentation},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {271--274},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629552},
doi = {10.1145/1629501.1629552},
timestamp = {Thu, 28 Nov 2019 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/PlummerF09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Rakers09,
author = {Jason Rakers},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Measuring wireless network success: an analysis of a University in
Ohio},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {85--92},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629518},
doi = {10.1145/1629501.1629518},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Rakers09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ritschard09,
author = {Mark R. Ritschard},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Thin clients: make them work for you},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {41--46},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629511},
doi = {10.1145/1629501.1629511},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Ritschard09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Rugg09,
author = {Beth M. Rugg},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Getting iTunes {U} at Ithaca College up and running!},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {275--282},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629553},
doi = {10.1145/1629501.1629553},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Rugg09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RuggE09,
author = {Beth Rugg and
Lisa Efing},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {A centralized approach to managing a large student staff},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {143--150},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629528},
doi = {10.1145/1629501.1629528},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/RuggE09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Sharpe09,
author = {Ryan Thomas Sharpe},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Collaboration with {IT} {\&} cops for emergency communications},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {313--316},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629561},
doi = {10.1145/1629501.1629561},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Sharpe09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Sin09,
author = {Carol Sin},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Image baby image, reloaded!: automating vista deployment},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {181--184},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629534},
doi = {10.1145/1629501.1629534},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Sin09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Sirman09,
author = {Karen Sirman},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Building an {IT} community at Louisiana State University: collaboration
and partnership strategies},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {173--180},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629533},
doi = {10.1145/1629501.1629533},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Sirman09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Sperl09,
author = {Geoffrey Sperl},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Establishing and delivering training for the Zimbra collaboration
suite},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {163--166},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629531},
doi = {10.1145/1629501.1629531},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Sperl09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/TagawaFHI09,
author = {Takahiro Tagawa and
Naomi Fujimura and
Satoshi Hasikura and
Hitoshi Inoue},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Introduction and management of inter-campus learning assistant system
for distributed campus},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {253--256},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629547},
doi = {10.1145/1629501.1629547},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/TagawaFHI09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Thomas09,
author = {Shereese Thomas},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Making help desk training interactive and interesting for student
technicians},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {249--252},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629546},
doi = {10.1145/1629501.1629546},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Thomas09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/TuckerC09,
author = {Ryan Christopher Tucker and
Nathan Carpenter},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Read all about it!: help desk newsletter informs and enlightens organization},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {111--118},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629522},
doi = {10.1145/1629501.1629522},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/TuckerC09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/VonblohnS09,
author = {Kyle Vonblohn and
Cheryl Stahler},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Virtualization of windows desktop applications},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {207--210},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629539},
doi = {10.1145/1629501.1629539},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/VonblohnS09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Wainwright09,
author = {Kelly Wainwright},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {The care and feeding of a Moodle campus},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {267--270},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629551},
doi = {10.1145/1629501.1629551},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Wainwright09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Yamanoue09,
author = {Takashi Yamanoue},
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {A casual teaching tool for large size computer laboratories and small
size seminar classes},
booktitle = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
pages = {211--216},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501.1629540},
doi = {10.1145/1629501.1629540},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Yamanoue09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/siguccs/2009,
editor = {Gail Farally{-}Semerad and
Karen J. McRitchie and
Elizabeth Rugg},
title = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
2009, St. Louis, Missouri, USA, October 11-14, 2009},
publisher = {{ACM}},
year = {2009},
url = {https://doi.org/10.1145/1629501},
doi = {10.1145/1629501},
isbn = {978-1-60558-477-5},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/2009.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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