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@article{DBLP:journals/ijstm/ErikssonS24,
author = {S{\"{o}}ren Eriksson and
Bengt S{\"{o}}derlund},
title = {Commercial air transport in Africa: changing structure and development
of country pairs},
journal = {Int. J. Serv. Technol. Manag.},
volume = {29},
number = {1},
pages = {59--75},
year = {2024},
url = {https://doi.org/10.1504/IJSTM.2024.138147},
doi = {10.1504/IJSTM.2024.138147},
timestamp = {Thu, 30 May 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ErikssonS24.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/EslavaBautistaB24,
author = {Jorge Eslava{-}Bautista and
Mark Beecroft},
title = {Data as a potential path for the automotive aftersales business to
remain active through and after the decarbonisation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {29},
number = {1},
pages = {39--58},
year = {2024},
url = {https://doi.org/10.1504/IJSTM.2024.138262},
doi = {10.1504/IJSTM.2024.138262},
timestamp = {Thu, 30 May 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/EslavaBautistaB24.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GuptaSM24,
author = {Piyush Gupta and
Amit Sachan and
Vivek Mishra},
title = {Perceived service process in e-service delivery system: {B2C} online
retailers performance ranking by {TOPSIS}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {29},
number = {1},
pages = {1--17},
year = {2024},
url = {https://doi.org/10.1504/IJSTM.2024.138237},
doi = {10.1504/IJSTM.2024.138237},
timestamp = {Thu, 30 May 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GuptaSM24.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HeinsS24,
author = {Caroline Heins and
Sebastian Scheler},
title = {Customer acceptance of unmanned stores with a focus on grocery retail},
journal = {Int. J. Serv. Technol. Manag.},
volume = {29},
number = {1},
pages = {18--38},
year = {2024},
url = {https://doi.org/10.1504/IJSTM.2024.138248},
doi = {10.1504/IJSTM.2024.138248},
timestamp = {Thu, 30 May 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HeinsS24.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/NuutinenVHP24,
author = {Maaria Nuutinen and
Katri Valkokari and
Maarit Halttunen and
Katariina Palom{\"{a}}ki},
title = {Characteristics of industrial service ecosystem practices for industrial
renewal},
journal = {Int. J. Serv. Technol. Manag.},
volume = {29},
number = {1},
pages = {76--96},
year = {2024},
url = {https://doi.org/10.1504/IJSTM.2024.138259},
doi = {10.1504/IJSTM.2024.138259},
timestamp = {Thu, 30 May 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/NuutinenVHP24.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Abdullah23,
author = {Lazim Abdullah},
title = {Application of fuzzy data envelopment analysis to measure relative
efficiency of Islamic banks: evidence from Malaysia},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {5/6},
pages = {295--303},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.135059},
doi = {10.1504/IJSTM.2023.135059},
timestamp = {Wed, 13 Dec 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/Abdullah23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AkterRA23,
author = {Ruzlin Akter and
Shashiprabha Rathnayaka and
Zahra Ahmadi},
title = {The effect of leadership and organisational culture on organisational
innovation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {5/6},
pages = {360--388},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.135084},
doi = {10.1504/IJSTM.2023.135084},
timestamp = {Wed, 13 Dec 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/AkterRA23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BeglaryanS23,
author = {Mane Beglaryan and
Parandzem Sargsyan},
title = {Antecedents of organisational resilience in economic crises - an empirical
study of Armenian SMEs},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {5/6},
pages = {445--464},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.135082},
doi = {10.1504/IJSTM.2023.135082},
timestamp = {Wed, 13 Dec 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/BeglaryanS23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FekriA23,
author = {Roxana Fekri and
Mehdi Ahmadi},
title = {Predicting a model of agile supply chain in the service provider enterprises
by factor analysis method and fuzzy cognitive map},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {3/4},
pages = {223--247},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.131715},
doi = {10.1504/IJSTM.2023.131715},
timestamp = {Fri, 04 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FekriA23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JadhavK23,
author = {Sachin Shivaji Jadhav and
Pratul Chandra Kalita},
title = {Service development process: an integrated perspective in developing
a service process for e-commerce},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {3/4},
pages = {185--204},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.131713},
doi = {10.1504/IJSTM.2023.131713},
timestamp = {Sun, 12 Nov 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/JadhavK23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KrstovskiA23,
author = {Saso Krstovski and
Ahad Ali},
title = {Design of experiment base scenario analysis in discrete event simulation
of multi-path manufacturing system},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {5/6},
pages = {335--342},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.135067},
doi = {10.1504/IJSTM.2023.135067},
timestamp = {Wed, 13 Dec 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/KrstovskiA23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LudinWMBF23,
author = {Daniela Ludin and
Wanja Wellbrock and
Erika Mueller and
Dominik Boeck and
Karen Fendrich},
title = {Greener green is better - the importance of sustainability in garden
centre purchasing. An empirical study focusing on the purchase of
plants and flowers based on a customer survey at garden centres in
South Germany},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {5/6},
pages = {410--424},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.135110},
doi = {10.1504/IJSTM.2023.135110},
timestamp = {Wed, 13 Dec 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/LudinWMBF23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ParkKL23,
author = {Sang Young Park and
Su Sung Kim and
Sungjoo Lee},
title = {An analysis of the research trends and collaboration strategy of university
and industry on digital twin technology},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {3/4},
pages = {272--293},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.131717},
doi = {10.1504/IJSTM.2023.131717},
timestamp = {Fri, 04 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ParkKL23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/RiazO23,
author = {Amna Riaz and
A. A. Ousama},
title = {A longitudinal analysis of firm expected market value, environmental,
social and governance disclosure},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {5/6},
pages = {304--315},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.135060},
doi = {10.1504/IJSTM.2023.135060},
timestamp = {Wed, 13 Dec 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/RiazO23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SengikL23,
author = {Aline Rossales Sengik and
Guilherme Lerch Lunardi},
title = {Information technology governance in the government public sector:
a systematic mapping of the scientific production},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {3/4},
pages = {248--271},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.131716},
doi = {10.1504/IJSTM.2023.131716},
timestamp = {Fri, 04 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SengikL23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ShaoYX23,
author = {Jingbo Shao and
Fei{-}Si Yao and
Min Xie},
title = {Is time-constrained promotion actually effective? The moderating role
of price discounts and previous online consumption experience},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {3/4},
pages = {159--184},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.131712},
doi = {10.1504/IJSTM.2023.131712},
timestamp = {Fri, 04 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ShaoYX23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SinghGS23,
author = {Anupam Singh and
Raghava R. Gundala and
Seema Singh},
title = {An empirical examination of the link between {CSR} and consumer purchase
behaviour},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {5/6},
pages = {316--334},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.135061},
doi = {10.1504/IJSTM.2023.135061},
timestamp = {Wed, 13 Dec 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/SinghGS23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TaoPA23,
author = {Meng Tao and
Zhuoqun Peng and
Faizan Alam},
title = {Halal food purchase intention: the mediating role of trust in the
Chinese consumer market},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {5/6},
pages = {343--359},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.135069},
doi = {10.1504/IJSTM.2023.135069},
timestamp = {Mon, 05 Feb 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/TaoPA23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Tilahun23,
author = {Surafel Luleseged Tilahun},
title = {Multi-source product distribution with disconnection constraints using
swarm intelligence},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {5/6},
pages = {389--409},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.135104},
doi = {10.1504/IJSTM.2023.135104},
timestamp = {Wed, 13 Dec 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/Tilahun23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TuSW23,
author = {Yu{-}Ju Tu and
Shari S. C. Shang and
Junyi Wu},
title = {Decision support or decision making? The critical decision roles of
{IS} in autonomous vehicles},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {3/4},
pages = {205--222},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.131714},
doi = {10.1504/IJSTM.2023.131714},
timestamp = {Fri, 04 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TuSW23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TuuK23,
author = {Ho Huy Tuu and
Nguyen Huu Khoi},
title = {The role of values in explaining satisfaction in the mobile commerce
context: the moderating role of consumer participation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {5/6},
pages = {425--444},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.135106},
doi = {10.1504/IJSTM.2023.135106},
timestamp = {Wed, 13 Dec 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/TuuK23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/VianaAR23,
author = {Julio A. N. Viana and
Rainer Alt and
Olaf Reinhold},
title = {Design options for smart services in energy communities: a multi-criteria
mapping analysis among stakeholders},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {3/4},
pages = {141--158},
year = {2023},
url = {https://doi.org/10.1504/IJSTM.2023.131718},
doi = {10.1504/IJSTM.2023.131718},
timestamp = {Fri, 04 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/VianaAR23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BurchSRBKBN22,
author = {Reuben Burch and
Lesley Strawderman and
Tyler Ross and
Linkan Bian and
Katherine King and
Kari Babski{-}Reeves and
Farjana Nur},
title = {Handheld device formfactor effects on worker productivity during loading
tasks: a case study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {1/2},
pages = {46--67},
year = {2022},
url = {https://doi.org/10.1504/IJSTM.2022.123504},
doi = {10.1504/IJSTM.2022.123504},
timestamp = {Thu, 14 Jul 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BurchSRBKBN22.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CartonBA22,
author = {Thomas C. Carton and
Tal Ben{-}Zvi and
Burak S. Ayata},
title = {Real-time visibility technologies and supply chain performance: an
empirical investigation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {1/2},
pages = {1--23},
year = {2022},
url = {https://doi.org/10.1504/IJSTM.2022.123502},
doi = {10.1504/IJSTM.2022.123502},
timestamp = {Thu, 14 Jul 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CartonBA22.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CeraKLM22,
author = {Gentjan {\c{C}}era and
Khurram Ajaz Khan and
Fabjan Lashi and
Sadik Maloku},
title = {The role of generational cohorts in mobile banking adoption: evidence
from South-Eastern Europe},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {1/2},
pages = {24--45},
year = {2022},
url = {https://doi.org/10.1504/IJSTM.2022.123503},
doi = {10.1504/IJSTM.2022.123503},
timestamp = {Wed, 07 Dec 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/CeraKLM22.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ForootaniAH22,
author = {Sara Forootani and
Neda Abdolvand and
Saeedeh Rajaee Harandi},
title = {Factors affecting the adoption of cloud-based {CRM} in small and medium
enterprises},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {1/2},
pages = {120--140},
year = {2022},
url = {https://doi.org/10.1504/IJSTM.2022.123509},
doi = {10.1504/IJSTM.2022.123509},
timestamp = {Mon, 26 Jun 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ForootaniAH22.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JianA22,
author = {Zhaoquan Jian and
Osman Mohamed Ali},
title = {The impacts of trust, specific asset investment, knowledge sharing,
and collaborative design on service innovation performance: a service-dominant
logic perspective},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {1/2},
pages = {86--119},
year = {2022},
url = {https://doi.org/10.1504/IJSTM.2022.123507},
doi = {10.1504/IJSTM.2022.123507},
timestamp = {Thu, 14 Jul 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JianA22.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MarinoP22,
author = {Alfonso Marino and
Paolo Pariso},
title = {The impact of {ICT} on the tourist economy of a southern Italian region},
journal = {Int. J. Serv. Technol. Manag.},
volume = {28},
number = {1/2},
pages = {68--85},
year = {2022},
url = {https://doi.org/10.1504/IJSTM.2022.123506},
doi = {10.1504/IJSTM.2022.123506},
timestamp = {Thu, 14 Jul 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MarinoP22.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Al-KaabiAAA21,
author = {Reem Al{-}Kaabi and
Hayat Ali and
Shoaib Ahmed and
Kainat Ahmed},
title = {Smart parking: an investigation of users' satisfaction in the Kingdom
of Bahrain},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {4/5/6},
pages = {337--350},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.118174},
doi = {10.1504/IJSTM.2021.118174},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Al-KaabiAAA21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AlonsoBCMRR21,
author = {Rub{\'{e}}n Alonso and
Daniele Bortoluzzi and
Andrea Costa and
Thomas Messervey and
Massimiliano Raciti and
Diego Reforgiato Recupero},
title = {A flexible and extensible project planning and management tool tailored
for European projects},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {4/5/6},
pages = {421--448},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.118168},
doi = {10.1504/IJSTM.2021.118168},
timestamp = {Sun, 06 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AlonsoBCMRR21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ArmengolMDP21,
author = {{\`{A}}ngels Armengol and
Josefa Mula and
Manuel D{\'{\i}}az{-}Madro{\~{n}}ero and
Joel Pelkonen},
title = {An overview of the internationalisation of manufacturing operations:
a literature review},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {4/5/6},
pages = {370--393},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.118176},
doi = {10.1504/IJSTM.2021.118176},
timestamp = {Wed, 03 Nov 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/ArmengolMDP21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AwanoT21,
author = {Haruo Awano and
Masaharu Tsujimoto},
title = {The creation and capture of value through open platform: the business
model utilising two-sided markets by managing standardisation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {4/5/6},
pages = {280--306},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.118173},
doi = {10.1504/IJSTM.2021.118173},
timestamp = {Wed, 03 Nov 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/AwanoT21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GaoH21,
author = {Shan Gao and
Esko Hakanen},
title = {Technical capabilities are not enough: deploying internet of things
in the metals and mining industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {4/5/6},
pages = {307--323},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.118172},
doi = {10.1504/IJSTM.2021.118172},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GaoH21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HaiderG21,
author = {Murtaza Haider and
Amir Gandomi},
title = {When big data made the headlines: mining the text of big data coverage
in the news media},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {1/2},
pages = {23--50},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.113574},
doi = {10.1504/IJSTM.2021.113574},
timestamp = {Wed, 31 Mar 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HaiderG21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HakanenJ21,
author = {Taru Hakanen and
Markus J{\"{a}}hi},
title = {Central activities of solution portfolio management},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {1/2},
pages = {104--128},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.113577},
doi = {10.1504/IJSTM.2021.113577},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HakanenJ21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JeddiGKCF21,
author = {Fatemeh Rangraz Jeddi and
Hamidreza Gilasi and
Sahar Khademi and
Sara Chopannejad and
Razieh Farrahi},
title = {Evaluation of educational hospitals' portal as a tool for patient
access to information},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {4/5/6},
pages = {252--264},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.118169},
doi = {10.1504/IJSTM.2021.118169},
timestamp = {Wed, 03 Nov 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/JeddiGKCF21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Kim21,
author = {Jong{-}Seok Kim},
title = {To what extent does a knowledge-intensive business service firm need
customer knowledge integrative activities? The case of DigiCAP},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {1/2},
pages = {1--22},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.113572},
doi = {10.1504/IJSTM.2021.113572},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Kim21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MohamadMRGM21,
author = {Zam Zuriyati Mohamad and
Siti Ummaizah Meor Musa and
Rizalniyani Abdul Razak and
Thavamalar Ganapathy and
Nur Aliah Mansor},
title = {Internet of things: the acceptance and its impact on well-being among
millennials},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {4/5/6},
pages = {265--279},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.118171},
doi = {10.1504/IJSTM.2021.118171},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MohamadMRGM21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/NiasinB21,
author = {Mohd Adzwin Faris Niasin and
Zakariya Belkhamza},
title = {Mobile shopping convenience behaviour: the quest for a conceptual
framework},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {1/2},
pages = {143--159},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.113580},
doi = {10.1504/IJSTM.2021.113580},
timestamp = {Wed, 31 Mar 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/NiasinB21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PeiWA21,
author = {Yanli Pei and
Shan Wang and
Norm Archer},
title = {Reputation, familiarity and use intention for e-payment services:
a comparison of pure-play and click-and-mortar e-payment services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {1/2},
pages = {72--103},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.113575},
doi = {10.1504/IJSTM.2021.113575},
timestamp = {Wed, 31 Mar 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PeiWA21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SainiAGS21,
author = {Hemraj Saini and
Madan Mohan Agarwal and
Mahesh Chandra Govil and
Madhavi Sinha},
title = {Design of fuzzy controlled routing protocol to save energy in ad hoc
networks},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {1/2},
pages = {51--71},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.113573},
doi = {10.1504/IJSTM.2021.113573},
timestamp = {Wed, 31 Mar 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SainiAGS21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SardoS21,
author = {Filipe Sardo and
Z{\'{e}}lia Serrasqueiro},
title = {Intellectual capital and firms' financing decisions in the European
context: a panel data analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {4/5/6},
pages = {394--420},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.118177},
doi = {10.1504/IJSTM.2021.118177},
timestamp = {Mon, 03 Jan 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/SardoS21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SoodW21,
author = {Suresh C. Sood and
Arch G. Woodside},
title = {Entrepreneurial orientation vignettes into open innovation of the
internet of things: advancing into the age of service dominant reasoning},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {4/5/6},
pages = {324--336},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.118170},
doi = {10.1504/IJSTM.2021.118170},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SoodW21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TadaI21,
author = {Kazumi Tada and
Masahiro Ida},
title = {Two dimensions of the evolution process by R{\&}D subsidiaries
in MNCs: comparative analysis of Coca-Cola and 3M in Japan},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {4/5/6},
pages = {351--369},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.118175},
doi = {10.1504/IJSTM.2021.118175},
timestamp = {Wed, 03 Nov 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/TadaI21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WuLC21,
author = {Jinnan Wu and
Lin Liu and
Tingting Cui},
title = {What drives consumer website stickiness intention? The role of website
service quality and website involvement},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {3},
pages = {189--208},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.115163},
doi = {10.1504/IJSTM.2021.115163},
timestamp = {Tue, 07 May 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WuLC21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WuZLZW21,
author = {Yiqiong Wu and
Qing Zhu and
Shan Liu and
Fan Zhang and
Linbo Wang},
title = {Using unlabeled data mining to detect customer perceptions of undefined
commodity problems},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {3},
pages = {209--228},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.115164},
doi = {10.1504/IJSTM.2021.115164},
timestamp = {Thu, 24 Nov 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/WuZLZW21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YangCWZ21,
author = {Bo Yang and
Mingshan Chang and
Kanliang Wang and
Rong Zhang},
title = {The calendar effect of price-reduction auction of online agricultural
products},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {3},
pages = {229--247},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.115167},
doi = {10.1504/IJSTM.2021.115167},
timestamp = {Wed, 26 May 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YangCWZ21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhuHC21,
author = {Dong{-}Hong Zhu and
Qi He and
Ya Ping Chang},
title = {How SoLoMo-based product recommendations influence consumers' acceptance
intention: the moderating role of gender},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {1/2},
pages = {129--142},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.113579},
doi = {10.1504/IJSTM.2021.113579},
timestamp = {Wed, 31 Mar 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhuHC21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhuLZG21,
author = {Qing Zhu and
Jiarui Li and
Renxian Zuo and
Zheyu Guo},
title = {New weather indices for China: based on {DCC-GARCH} and {GRU} models},
journal = {Int. J. Serv. Technol. Manag.},
volume = {27},
number = {3},
pages = {163--188},
year = {2021},
url = {https://doi.org/10.1504/IJSTM.2021.115157},
doi = {10.1504/IJSTM.2021.115157},
timestamp = {Sun, 25 Jul 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhuLZG21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BravoABLS20,
author = {Xavier Amores Bravo and
Anna Arbuss{\`{a}} and
Andrea Bikfalvi and
Josep Llach and
Marc Saez},
title = {Innovative behaviour and the performance of technology-based knowledge-intensive
business services: an empirical study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {1},
pages = {38--57},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.105397},
doi = {10.1504/IJSTM.2020.105397},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BravoABLS20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BrindhaJ20,
author = {K. Brindha and
N. Jeyanthi},
title = {{SDPBDVC:} secure data processing on big data using visual cryptography},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {2/3},
pages = {237--251},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.106685},
doi = {10.1504/IJSTM.2020.106685},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BrindhaJ20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenM20,
author = {Jingwen Chen and
Yan Ma},
title = {What constitutes excellent user experience in online consumers' return
services?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {4},
pages = {291--304},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.107438},
doi = {10.1504/IJSTM.2020.107438},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenM20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CuiYD20,
author = {Puwen Cui and
Ru Yang and
Zhijun Ding},
title = {Detect and analyse the concurrent flaws of the {BPEL} process in a
VPN-based approach},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {2/3},
pages = {182--201},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.106745},
doi = {10.1504/IJSTM.2020.106745},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CuiYD20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FangSGF20,
author = {Huan Fang and
Shuya Sun and
Juan Guo and
Xianwen Fang},
title = {An approach for identifying the abstraction scopes of business process
Petri nets system using binary search tree},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {2/3},
pages = {149--166},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.106743},
doi = {10.1504/IJSTM.2020.106743},
timestamp = {Mon, 01 Aug 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FangSGF20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GaoLZH20,
author = {Jing Gao and
Wubin Li and
Zhuofeng Zhao and
Yanbo Han},
title = {Provisioning big data applications as services on containerised cloud:
a microservices-based approach},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {2/3},
pages = {167--181},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.106744},
doi = {10.1504/IJSTM.2020.106744},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GaoLZH20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HsiehFM20,
author = {Tsung{-}Yu Hsieh and
Ying{-}Fen Fu and
Shih{-}Ya Ma},
title = {Impacts of day trading on the intraday pattern of market quality},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {1},
pages = {20--37},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.105396},
doi = {10.1504/IJSTM.2020.105396},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HsiehFM20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HuangS20,
author = {Fu Huang and
Huaming Song},
title = {Periodic review integrated inventory model with controllable lead
time and setup cost in the presence of a service level constraint},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {6},
pages = {478--501},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.110369},
doi = {10.1504/IJSTM.2020.110369},
timestamp = {Tue, 27 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/HuangS20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HuangfuXW20,
author = {Shuai Huangfu and
Xiao Xue and
Junfeng Wang},
title = {Resource-constrained {O2O} service recommended strategy research},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {2/3},
pages = {202--214},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.106746},
doi = {10.1504/IJSTM.2020.106746},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HuangfuXW20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KareemAM20,
author = {Olanrewaju Kareem and
Olayemi Abdullateef Aliyu and
Sany Sanuri Mohd Mokhtar},
title = {Does {CRM} technology implementations mitigate employee intention
to quit in call centres},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {5},
pages = {423--439},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.109427},
doi = {10.1504/IJSTM.2020.109427},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KareemAM20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KarnSKR20,
author = {Arodh Lal Karn and
Niranjan Sapkota and
Rakshha Kumari Karna and
Muhammad Rafiq},
title = {Striving to make better decision quicker in cloud: big data event
trading in high frequency trading perspective},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {2/3},
pages = {215--236},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.106684},
doi = {10.1504/IJSTM.2020.106684},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KarnSKR20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KrishnamoorthyS20,
author = {Bala Krishnamoorthy and
Archana Shivkumar},
title = {Punjab National Bank: implementing core banking solution},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {6},
pages = {502--519},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.110366},
doi = {10.1504/IJSTM.2020.110366},
timestamp = {Tue, 27 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/KrishnamoorthyS20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KumarST20,
author = {Anil Kumar and
Piyush Sindhwani and
Shrawan Kumar Trivedi},
title = {Combined fuzzy theory and Delphi method for instruments designing
framework of online marketing flexibility dimensions},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {4},
pages = {341--356},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.107436},
doi = {10.1504/IJSTM.2020.107436},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KumarST20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LammassaariHL20,
author = {Maarit Lammassaari and
Esa Hiltunen and
Hanna Lehtim{\"{a}}ki},
title = {Top management's sensemaking as a strategic practice: the case of
private organisations as strategic actors in Finnish healthcare changes},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {5},
pages = {388--401},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.109425},
doi = {10.1504/IJSTM.2020.109425},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LammassaariHL20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiuJ20,
author = {Xiaoyue Liu and
Dawei Ju},
title = {A novel multiple attribute decision making method based on grey relational
projection and its application for e-commerce risk assessment},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {4},
pages = {305--322},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.107437},
doi = {10.1504/IJSTM.2020.107437},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiuJ20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MisraYP20,
author = {Pooja Misra and
Ankit Yadav and
Arpit Kumar Parhi},
title = {The Bombay Stock Exchange {SENSEX} and foreign institutional investment
in India: analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {5},
pages = {373--387},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.109424},
doi = {10.1504/IJSTM.2020.109424},
timestamp = {Mon, 28 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MisraYP20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ModgilSC20,
author = {Aastha Modgil and
Vivek Kumar Sehgal and
Nitin Chanderwal},
title = {Energy-efficient fairness-aware memory access scheduling},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {6},
pages = {520--537},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.110367},
doi = {10.1504/IJSTM.2020.110367},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ModgilSC20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Nguyen20,
author = {Tuan Manh Nguyen},
title = {Social resources and value creation: a consumer perspective},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {5},
pages = {402--422},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.109426},
doi = {10.1504/IJSTM.2020.109426},
timestamp = {Mon, 28 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Nguyen20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/RajakPD20,
author = {Sonu Rajak and
P. Parthiban and
R. Dhanalakshmi},
title = {Multi-depot vehicle routing problem based on customer satisfaction},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {2/3},
pages = {252--265},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.106693},
doi = {10.1504/IJSTM.2020.106693},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/RajakPD20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ShabeeraK20,
author = {T. P. Shabeera and
S. D. Madhu Kumar},
title = {A novel approach for improving data locality of MapReduce applications
in cloud environment through intelligent data placement},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {4},
pages = {323--340},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.107435},
doi = {10.1504/IJSTM.2020.107435},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ShabeeraK20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ShankarD20,
author = {Amit Shankar and
Biplab Datta},
title = {Measuring e-service quality: a review of literature},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {1},
pages = {77--100},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.105398},
doi = {10.1504/IJSTM.2020.105398},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ShankarD20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TeixeiraPMV20,
author = {Rafael Teixeira and
Ely Laureano Paiva and
Celso Augusto De Matos and
Patrick Vesel},
title = {The joint effect of buyer-supplier interaction and service complexity
on {B2B} buyer satisfaction},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {6},
pages = {455--477},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.110368},
doi = {10.1504/IJSTM.2020.110368},
timestamp = {Mon, 05 Feb 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/TeixeiraPMV20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WangYC20,
author = {Chu{-}Ching Wang and
Li{-}Ren Yang and
Hsiu{-}Chen Chuang},
title = {Cloud platform to improve performance outcomes: role of customer relationship
management and innovation capabilities},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {6},
pages = {538--554},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.110375},
doi = {10.1504/IJSTM.2020.110375},
timestamp = {Tue, 27 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/WangYC20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WengH20,
author = {Tzu{-}Chun Weng and
Chen{-}Te Hsu},
title = {Applying smarter commerce analysis for click and mortar of integration
platform in the retail industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {5},
pages = {440--453},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.109428},
doi = {10.1504/IJSTM.2020.109428},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WengH20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/XinWLS20,
author = {Mingjun Xin and
Lijun Wu and
Wenfei Liang and
Jie Shu},
title = {An approach to the mobile social services recommendation algorithm
based on association rules mining},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {2/3},
pages = {115--130},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.106740},
doi = {10.1504/IJSTM.2020.106740},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/XinWLS20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/XuLNX20,
author = {Hanchuan Xu and
Jingxuan Li and
Lanshun Nie and
Xiaofei Xu},
title = {{CKGECS:} a Chinese knowledge graph for elderly care service},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {2/3},
pages = {131--148},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.106742},
doi = {10.1504/IJSTM.2020.106742},
timestamp = {Tue, 16 Aug 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/XuLNX20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YangWD20,
author = {Rong Yang and
Dianhua Wang and
Shuwen Deng},
title = {An approach for composite service selection based on the records of
request/matching},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {2/3},
pages = {103--114},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.106739},
doi = {10.1504/IJSTM.2020.106739},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YangWD20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhangCZ20,
author = {Mingli Zhang and
Man Chen and
Wei Zuo},
title = {Co-evolution path and its innovative design of China's export cross-border
e-commerce: a case study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {4},
pages = {267--290},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.107439},
doi = {10.1504/IJSTM.2020.107439},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhangCZ20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhangCZH20,
author = {Hao Zhang and
Yan Cui and
Liyu Zhu and
Qingxiao Hou},
title = {An approach to reengineering applied to control of container logistics
cost using the {PERT} network},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {1},
pages = {58--76},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.105399},
doi = {10.1504/IJSTM.2020.105399},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhangCZH20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhouX20,
author = {Tao Zhou and
Zuoning Xu},
title = {Examining mobile {SNS} continuance from a dual perspective of social
support and privacy concern},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {5},
pages = {357--372},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.109423},
doi = {10.1504/IJSTM.2020.109423},
timestamp = {Mon, 28 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhouX20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhuY20,
author = {Weiping Zhu and
Hongguang Yao},
title = {Service supply chain incentive strategy: from the perspective of win-win},
journal = {Int. J. Serv. Technol. Manag.},
volume = {26},
number = {1},
pages = {1--19},
year = {2020},
url = {https://doi.org/10.1504/IJSTM.2020.105400},
doi = {10.1504/IJSTM.2020.105400},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhuY20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AlSayeghHS19,
author = {Ahmed AlSayegh and
Chowdhury Hossan and
Bret Slade},
title = {Radical improvement of e-government services in Dubai},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {1},
pages = {53--67},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.096613},
doi = {10.1504/IJSTM.2019.096613},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AlSayeghHS19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AndradeLP19,
author = {Renato Fonseca Alves De Andrade and
Carlos Roberto Camello Lima and
Fernando Antonio de Melo Pereira},
title = {Brazilian newspaper management on the internet: a study about acceptance,
impacts, and opportunities in the digital environment},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {2},
pages = {93--115},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.098200},
doi = {10.1504/IJSTM.2019.098200},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AndradeLP19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BaeYLL19,
author = {MyungNam Bae and
Jaehak Yu and
Inhwan Lee and
Yangsun Lee},
title = {A position revision method by path-loss factor in wireless sensor
node deployment},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {225--235},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100048},
doi = {10.1504/IJSTM.2019.100048},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BaeYLL19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChangP19,
author = {Hangbae Chang and
Gwangmin Park},
title = {A study on medical information leakage protection to construct a trustworthy
medical service oriented architecture in IoT environment: case study
of medical tour service in South Korea},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {215--224},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100046},
doi = {10.1504/IJSTM.2019.100046},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChangP19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ElkaftanguiM19,
author = {Mohamed Elkaftangui and
Basem Eid Mohamed},
title = {Rethinking the old residential sector in the {UAE:} a methodology
for sustainable retrofitting},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {1},
pages = {4--17},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.096600},
doi = {10.1504/IJSTM.2019.096600},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ElkaftanguiM19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FangX19,
author = {Xiaoke Fang and
Yongxian Xie},
title = {A study on Chinese people's everyday life information seeking: taking
a comparison between web and Weibo},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {2},
pages = {179--196},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.098209},
doi = {10.1504/IJSTM.2019.098209},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FangX19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JakinFR19,
author = {A. M. Jakin and
M. N. M. Fakir and
F. R. M. Romlay},
title = {Knowledge-based service oriented architecture for automotive product
development: South East Asia scenario},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {361--370},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100054},
doi = {10.1504/IJSTM.2019.100054},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JakinFR19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JhamM19,
author = {Vimi Jham and
Gunjan Malhotra},
title = {Relationship between ethics and buying: a study of the beauty and
healthcare sector in the Middle East},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {1},
pages = {36--52},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.096611},
doi = {10.1504/IJSTM.2019.096611},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JhamM19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JinYX19,
author = {Li Jin and
Bai Yu and
Cheng Xuhong},
title = {An optimal selection method of model transformation rules based on
clustering},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {5/6},
pages = {443--459},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.101898},
doi = {10.1504/IJSTM.2019.101898},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JinYX19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KamounKKD19,
author = {Akram Kamoun and
Mohamed Hadj Kacem and
Ahmed Hadj Kacem and
Khalil Drira},
title = {Feature models as service contracts in service oriented architecture},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {267--288},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100050},
doi = {10.1504/IJSTM.2019.100050},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KamounKKD19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Kefei19,
author = {Zhu Kefei},
title = {A game theoretical analysis of the 'going global' strategy of Chinese
high-speed railway},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {371--383},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100057},
doi = {10.1504/IJSTM.2019.100057},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Kefei19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KimLL19,
author = {Soo{-}Young Kim and
Gyu{-}Don Lee and
Sang{-}Jin Lee},
title = {Analysing prior research to improve business performance in the IoT
industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {348--360},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100056},
doi = {10.1504/IJSTM.2019.100056},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KimLL19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KwonJ19,
author = {Jungin Kwon and
Chulki Jeong},
title = {A study on the computational thinking-based {SW} education and problem
solving related procedures},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {311--325},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100053},
doi = {10.1504/IJSTM.2019.100053},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KwonJ19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiH19,
author = {Jingang Li and
Ting He},
title = {Research and application of ambient air quality monitoring service
based on data fusion},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {5/6},
pages = {542--555},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.101904},
doi = {10.1504/IJSTM.2019.101904},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiH19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiHW19,
author = {Tianyang Li and
Ting He and
Zhongjie Wang},
title = {Service recommendation using conditional restricted Boltzmann machines},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {5/6},
pages = {423--442},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.101896},
doi = {10.1504/IJSTM.2019.101896},
timestamp = {Wed, 19 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiHW19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiSL19,
author = {Haibo Li and
Yingchuan Sun and
Tangquan Lin},
title = {Mining resource service sequences based on similarity for collaborative
tasks},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {5/6},
pages = {460--473},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.101899},
doi = {10.1504/IJSTM.2019.101899},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiSL19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiaoCC19,
author = {Shu{-}Hsien Liao and
Yu{-}Chun Chung and
Wen{-}Jung Chang},
title = {Interactivity, engagement, trust, purchase intention and word-of-mouth:
a moderated mediation study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {2},
pages = {116--137},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.098203},
doi = {10.1504/IJSTM.2019.098203},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiaoCC19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/NarayanamurthyG19,
author = {Gopalakrishnan Narayanamurthy and
Anand Gurumurthy and
Shyam Prasath Balagangatharan},
title = {Implementing lean thinking in software development - a case study
from India},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {1},
pages = {68--91},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.096614},
doi = {10.1504/IJSTM.2019.096614},
timestamp = {Sun, 12 Nov 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/NarayanamurthyG19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/OztemelO19,
author = {Ercan {\"{O}}ztemel and
Semih Ozel},
title = {Technological competency assessment},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {2},
pages = {138--159},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.098206},
doi = {10.1504/IJSTM.2019.098206},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/OztemelO19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ParidaPS19,
author = {Trushna Parida and
Sanjukta Pal and
Anirban Sarkar},
title = {SaaS level database integration in cloud environment through database
as a service},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {236--266},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100049},
doi = {10.1504/IJSTM.2019.100049},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ParidaPS19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ParkK19,
author = {Ki{-}Hong Park and
Yoon{-}Ho Kim},
title = {Identity evaluation of moving vehicles tracking using hue and slope
value on wireless sensor network},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {289--301},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100051},
doi = {10.1504/IJSTM.2019.100051},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ParkK19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PrasharSPV19,
author = {Sanjeev Prashar and
Harvinder Singh and
Chandan Parsad and
Sai Vijay Tata},
title = {Segmenting Indian shoppers on mall attractiveness factors},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {1},
pages = {18--35},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.096604},
doi = {10.1504/IJSTM.2019.096604},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/PrasharSPV19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TangCS19,
author = {Ling{-}Lang Tang and
Ya{-}wen Chan and
Sheng{-}Lun Shen},
title = {Investigating radio-frequency identification usage behaviours and
organisational performance according to factors of user perception},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {199--214},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100047},
doi = {10.1504/IJSTM.2019.100047},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TangCS19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WangCZZLL19,
author = {Lei Wang and
Yibo Chen and
Zhenying Zhao and
Lingxiao Zhao and
Jin Li and
Cuimin Li},
title = {A multi-modal health data fusion and analysis method based on body
sensor network},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {5/6},
pages = {474--491},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.101900},
doi = {10.1504/IJSTM.2019.101900},
timestamp = {Thu, 02 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/WangCZZLL19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WangHC19,
author = {Taiqi Wang and
Ting He and
Yanjiang Cheng},
title = {Customer satisfaction-oriented after-sales service node analysis for
home appliance enterprise},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {5/6},
pages = {556--584},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.101905},
doi = {10.1504/IJSTM.2019.101905},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WangHC19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WangLC19,
author = {Qi Wang and
Chunshan Li and
Dianhui Chu},
title = {Finding service compositions in complex homecare service network},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {5/6},
pages = {515--529},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.101902},
doi = {10.1504/IJSTM.2019.101902},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WangLC19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WangLMG19,
author = {Wei Wang and
Kevin Lee and
David Murray and
Jian Guo},
title = {Discovering objects and services in context-aware IoT environments},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {326--347},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100055},
doi = {10.1504/IJSTM.2019.100055},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WangLMG19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WangXLW19,
author = {Hao Wang and
Jianmao Xiao and
Hao Long and
Leyue Wang},
title = {The QoS analysis of web services composition based on Jackson queuing
network},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {5/6},
pages = {492--514},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.101901},
doi = {10.1504/IJSTM.2019.101901},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WangXLW19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Wei19,
author = {Qing Wei},
title = {The five-year effects of physical activity and sedentary behaviour
on chronic disease morbidity of Chinese adults},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {302--310},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100052},
doi = {10.1504/IJSTM.2019.100052},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Wei19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/XinLL19,
author = {Mingjun Xin and
Wenfei Liang and
Weimin Li},
title = {A user preference awareness k-neighbour optimised selection algorithm:
modelling and implementation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {5/6},
pages = {407--422},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.101895},
doi = {10.1504/IJSTM.2019.101895},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/XinLL19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/XuZGXZ19,
author = {Hanchuan Xu and
Yaou Zhuang and
Hao Gu and
Xiaofei Xu and
Yuxin Zhang},
title = {Pattern-based service composition for user satisfaction and service
revenue},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {5/6},
pages = {585--600},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.101929},
doi = {10.1504/IJSTM.2019.101929},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/XuZGXZ19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YangWD19,
author = {Xiaoyi Yang and
Qian Wu and
Xinmei Deng},
title = {Application study on image recognition algorithm in visual service
of deaf mute under complex environment},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {5/6},
pages = {530--541},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.101903},
doi = {10.1504/IJSTM.2019.101903},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YangWD19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhangZW19,
author = {Na Zhang and
Jian Zhang and
Jing Wang},
title = {The relationship between perceived moral intensity and business ethical
sensitivity of Chinese insurance agents: the mediating role of empathy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {2},
pages = {160--178},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.098208},
doi = {10.1504/IJSTM.2019.098208},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhangZW19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhouZ19,
author = {Yang Zhou and
Qingpu Zhang},
title = {Disruptive online service innovation in the presence of competition
among disruptors: the case of 3rd-party online payment},
journal = {Int. J. Serv. Technol. Manag.},
volume = {25},
number = {3/4},
pages = {384--403},
year = {2019},
url = {https://doi.org/10.1504/IJSTM.2019.100058},
doi = {10.1504/IJSTM.2019.100058},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhouZ19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BariMB18,
author = {Muhammad Waseem Bari and
Fanchen Meng and
Muhammad Awais Baloch},
title = {An investigation of the relationship between workplace practices and
firm performance: evidence from hotel industry, China},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {101--118},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011482},
doi = {10.1504/IJSTM.2018.10011482},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BariMB18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CaiY18,
author = {Xiaolun Cai and
Long Ye},
title = {The mediating role of mental health in the relationship between psychological
capital and job burnout: an exploratory study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {119--134},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011490},
doi = {10.1504/IJSTM.2018.10011490},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CaiY18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Cao18,
author = {Na Cao},
title = {Application of project quality management to increase the successful
rate of car project: a case study in China},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {246--262},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011468},
doi = {10.1504/IJSTM.2018.10011468},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Cao18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DuL18,
author = {Junjuan Du and
Yaokuang Li},
title = {The impact and spatial difference of agricultural producer services
industry on agricultural development: an empirical analysis based
on provincial panel data},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {173--194},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011484},
doi = {10.1504/IJSTM.2018.10011484},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DuL18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FuCFZ18,
author = {Xiangfei Fu and
Yongmei Cui and
Vicenc Fernandez and
Yan Zhao},
title = {What influence the choice of host country in Chinese firm cross-border
M{\&}As on culture distance, institution and tax},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {195--207},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011489},
doi = {10.1504/IJSTM.2018.10011489},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FuCFZ18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HuZ18,
author = {Haiju Hu and
Xiande Zhao},
title = {Building supply chain quality management theory from case study in
China},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {4--29},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011475},
doi = {10.1504/IJSTM.2018.10011475},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HuZ18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Kans18,
author = {Mirka Kans},
title = {{IT} governance from the operational perspective - a study of {IT}
governance strategies applied within maintenance management},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {263--288},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011465},
doi = {10.1504/IJSTM.2018.10011465},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Kans18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KuppusamyTK18,
author = {Sivakumar Kuppusamy and
Devi Thirupathi and
Vivekanandan Kaniappan},
title = {Design and development of multi-tenant web framework},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {230--245},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011467},
doi = {10.1504/IJSTM.2018.10011467},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KuppusamyTK18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiJLY18,
author = {Min Li and
Zhaoquan Jian and
Lei Li and
Thomas Kwan{-}Ho Yeung},
title = {Effects of organisational learning on service innovation performance:
the mediating effect of supply chain collaboration and the moderating
role of interpersonal trust},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {43--61},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011483},
doi = {10.1504/IJSTM.2018.10011483},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiJLY18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiuSLZ18,
author = {Wei Liu and
Ling Sun and
Wenjuan Li and
Hanwen Zhang},
title = {How does dynamic capability affect logistics service integrator's
growth performance},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {151--172},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011480},
doi = {10.1504/IJSTM.2018.10011480},
timestamp = {Fri, 18 Dec 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/LiuSLZ18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiuSXL18,
author = {Wei Liu and
Juanjuan Song and
Xiang Xia and
Wenjuan Li},
title = {How the {LSSC} networks affect the growth of logistics service integrator},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {135--150},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011479},
doi = {10.1504/IJSTM.2018.10011479},
timestamp = {Mon, 21 Dec 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/LiuSXL18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiuYG18,
author = {Ruijian Liu and
Long Ye and
Ming Guo},
title = {Impact of mentoring relationship on career satisfaction of young college
teachers - the moderating effect of the type of mentoring relationship
and the gender of mentee},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {62--80},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011476},
doi = {10.1504/IJSTM.2018.10011476},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiuYG18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WangYZ18,
author = {Xing Wang and
Bofeng Yu and
Shuzhi Zhao},
title = {A two-period pricing model for perishable items},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {30--42},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011485},
doi = {10.1504/IJSTM.2018.10011485},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WangYZ18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/XuH18,
author = {Xiangrong Xu and
Enhua Hu},
title = {Dual commitment to company and union: a latent profile analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {81--100},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011477},
doi = {10.1504/IJSTM.2018.10011477},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/XuH18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhangTL18,
author = {Zehao Zhang and
Min Tang and
Kun Lan},
title = {The construction and application of a standard system of in-home aged-care
community service - based on an empirical analysis of Shaanxi},
journal = {Int. J. Serv. Technol. Manag.},
volume = {24},
number = {1/2/3},
pages = {208--229},
year = {2018},
url = {https://doi.org/10.1504/IJSTM.2018.10011486},
doi = {10.1504/IJSTM.2018.10011486},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhangTL18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BavirisettiD17,
author = {Durga Prasad Bavirisetti and
Ravindra Dhuli},
title = {Multi-filtering based edge preserving image fusion technique},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {4},
pages = {275--289},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009181},
doi = {10.1504/IJSTM.2017.10009181},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BavirisettiD17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BuldasLT17,
author = {Ahto Buldas and
Risto Laanoja and
Ahto Truu},
title = {Keyless signature infrastructure and {PKI:} hash-tree signatures in
pre- and post-quantum world},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {117--130},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002708},
doi = {10.1504/IJSTM.2017.10002708},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BuldasLT17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenCLW17,
author = {Shao{-}Jui Chen and
Chia{-}Ching Chen and
Hsiang{-}Lun Lu and
Wei{-}Jen Wang},
title = {Efficient resource provisioning for virtual clusters on the cloud},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {52--63},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002703},
doi = {10.1504/IJSTM.2017.10002703},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenCLW17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenW17,
author = {Yuangao Chen and
Shuo Wang},
title = {Purchasing channel choice based on fuzzy {TOPSIS} method},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {3},
pages = {237--253},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10006358},
doi = {10.1504/IJSTM.2017.10006358},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenW17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenWLC17,
author = {Jue Chen and
Jing Wang and
Christophe Leyrie and
C{\'{e}}cile Clergeau},
title = {A decision-making model for the application of the new service system
structure based on front-back stage decoupling into nature-based tourism
district},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {5/6},
pages = {513--527},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009855},
doi = {10.1504/IJSTM.2017.10009855},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenWLC17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChoKLLY17,
author = {Haehyun Cho and
Hyunki Kim and
Jongsu Lim and
Junghwan Lee and
Jeong Hyun Yi},
title = {Empirical analysis of anti-reversing schemes for protecting mobile
codes in the internet-of-things},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {21--31},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002693},
doi = {10.1504/IJSTM.2017.10002693},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChoKLLY17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CoccossisDN17,
author = {Harry Coccossis and
Pavlos{-}Marinos Delladetsimas and
Spyros Niavis},
title = {The challenge of incorporating smart city activities in medium-size
cities: the case of Greece},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {5/6},
pages = {381--402},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009860},
doi = {10.1504/IJSTM.2017.10009860},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CoccossisDN17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HennigsSWKL17,
author = {Nadine Hennigs and
Steffen Schmidt and
Klaus{-}Peter Wiedmann and
Evmorfia Karampournioti and
Franziska Labenz},
title = {Measuring brand performance in the cruise industry: brand experiences
and sustainability orientation as basis for value creation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {3},
pages = {189--203},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10006352},
doi = {10.1504/IJSTM.2017.10006352},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HennigsSWKL17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HeoR17,
author = {Hyeji Heo and
Jaecheol Ryou},
title = {Design and implementation of lightweight network access control technique
on wireless router},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {101--116},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002706},
doi = {10.1504/IJSTM.2017.10002706},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HeoR17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Kim17,
author = {Nam{-}Ho Kim},
title = {Design and implementation of Hadoop platform for processing big data
of logistics which is based on IoT},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {131--153},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002714},
doi = {10.1504/IJSTM.2017.10002714},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Kim17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KimC17,
author = {Taegon Kim and
Minwoo Cheon},
title = {Analysis on the thermo-control characteristics of moxibustion device
based on temperature sensing data},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {32--39},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002699},
doi = {10.1504/IJSTM.2017.10002699},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KimC17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KimS17,
author = {Geunhye Kim and
Mina Shim},
title = {System security manager education framework},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {64--82},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002704},
doi = {10.1504/IJSTM.2017.10002704},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KimS17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Lin17,
author = {Chen{-}Ju Lin},
title = {Top management team managerial mechanisms to control local service
innovations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {5/6},
pages = {494--512},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009854},
doi = {10.1504/IJSTM.2017.10009854},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Lin17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LudlowKSMJMLPM17,
author = {David Ludlow and
Zaheer Abbas Khan and
Kamran Soomro and
Mattia Marconcini and
Roberto San Jos{\'{e}} and
Philippe Malcorps and
Maria Lemper and
Juan Luis Perez and
Annekatrin Metz},
title = {From top-down land use planning intelligence to bottom-up stakeholder
engagement for smart cities - a case study: {DECUMANUS} service products},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {5/6},
pages = {465--493},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009861},
doi = {10.1504/IJSTM.2017.10009861},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LudlowKSMJMLPM17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MajanojaLL17,
author = {Anne{-}Maarit Majanoja and
Linn{\'{e}}a Linko and
Ville Lepp{\"{a}}nen},
title = {Evaluation factors in successful global selective outsourcing operations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {5/6},
pages = {528--549},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2016.10008670},
doi = {10.1504/IJSTM.2016.10008670},
timestamp = {Fri, 09 Apr 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MajanojaLL17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MehfoozaP17,
author = {M. Mehfooza and
V. Pattabiraman},
title = {An assessment on domain ontology-based information extraction techniques},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {4},
pages = {299--312},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009183},
doi = {10.1504/IJSTM.2017.10009183},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MehfoozaP17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/OksmanK17,
author = {Virpi Oksman and
Minna Kulju},
title = {Developing online illustrative and participatory tools for urban planning:
towards open innovation and co-production through citizen engagement},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {5/6},
pages = {445--464},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009857},
doi = {10.1504/IJSTM.2017.10009857},
timestamp = {Mon, 28 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/OksmanK17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/OmidPZ17,
author = {Mahshid Omid and
Frank Pons and
Michel Zins},
title = {Revisiting drivers of tourist satisfaction and loyalty: role of key
moderators},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {3},
pages = {165--188},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10006350},
doi = {10.1504/IJSTM.2017.10006350},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/OmidPZ17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ParkJK17,
author = {Jin Hyun Park and
Im Young Jung and
Soonja Kim},
title = {A privacy-preserving URL-hiding scheme for the web of things},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {15--20},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002692},
doi = {10.1504/IJSTM.2017.10002692},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ParkJK17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PatraD17,
author = {Manas Ranjan Patra and
Amar Ranjan Dash},
title = {Accessibility analysis of web browsers},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {4},
pages = {313--330},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009191},
doi = {10.1504/IJSTM.2017.10009191},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PatraD17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Rashid17,
author = {Ekbal Rashid},
title = {Construction cost prediction on the basis of multiple parameters using
case-based reasoning method},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {4},
pages = {255--261},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009179},
doi = {10.1504/IJSTM.2017.10009179},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Rashid17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Roy17,
author = {Jeffrey Roy},
title = {Smart cities in Canada: an examination of progress and impediments
in Halifax, Canada},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {5/6},
pages = {361--380},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009858},
doi = {10.1504/IJSTM.2017.10009858},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Roy17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SeoL17,
author = {Dongkyun Seo and
Kyungho Lee},
title = {Comparing security vulnerability by operating system environment},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {154--164},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002715},
doi = {10.1504/IJSTM.2017.10002715},
timestamp = {Mon, 28 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SeoL17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ShuklaSMT17,
author = {Vandana Shukla and
O. P. Singh and
Ganga Ram Mishra and
Raj Kumar Tiwari},
title = {Realisation of optimised eight-bit binary shifter using reversible
logic approach},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {4},
pages = {262--274},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009180},
doi = {10.1504/IJSTM.2017.10009180},
timestamp = {Wed, 27 Jul 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ShuklaSMT17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SivamaniKPC17,
author = {Saraswathi Sivamani and
Honggeun Kim and
Jangwoo Park and
Yongyun Cho},
title = {A study on decision support system based on the fuzzy logic approach
for the livestock service management},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {83--100},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002705},
doi = {10.1504/IJSTM.2017.10002705},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SivamaniKPC17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SoomroKL17,
author = {Kamran Soomro and
Zaheer Abbas Khan and
David Ludlow},
title = {Participatory governance in smart cities: the urbanAPI case study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {5/6},
pages = {419--444},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009859},
doi = {10.1504/IJSTM.2017.10009859},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SoomroKL17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/VermaK17,
author = {Priyanka Verma and
Nishtha Kesswani},
title = {User identification prerequisite for memorisation a type of personalisation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {4},
pages = {290--298},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009182},
doi = {10.1504/IJSTM.2017.10009182},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/VermaK17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WeiZZ17,
author = {Lirong Wei and
Qun Zhang and
Chao Zhang},
title = {An evolutionary game approach of analysis for enterprises implementing
reverse logistics},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {3},
pages = {204--218},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10006356},
doi = {10.1504/IJSTM.2017.10006356},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WeiZZ17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WhiteMR17,
author = {Christopher J. White and
Adela J. McMurray and
Priyantono Rudito},
title = {Human values and technology readiness: the mediating role of consumer
perceived value},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {4},
pages = {331--347},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009177},
doi = {10.1504/IJSTM.2017.10009177},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WhiteMR17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WongK17,
author = {Kok{-}Seng Wong and
Myung Ho Kim},
title = {Secure rank correlation computation for IoT applications},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {40--51},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002702},
doi = {10.1504/IJSTM.2017.10002702},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WongK17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/XuWJ17,
author = {Xian{-}Ying Xu and
Shi{-}Yu Wu and
Hao Jing},
title = {Explore the differences between perceived service quality and customer
satisfaction based on customer expectation of service attributes},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {3},
pages = {219--236},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10006357},
doi = {10.1504/IJSTM.2017.10006357},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/XuWJ17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YamsaengsungP17,
author = {Siam Yamsaengsung and
Borworn Papasratorn},
title = {Identifying preferred smart city services for a major city in a developing
country: the case of Bangkok},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {5/6},
pages = {403--418},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10009862},
doi = {10.1504/IJSTM.2017.10009862},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YamsaengsungP17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YeomY17,
author = {Yongjin Yeom and
Taeill Yoo},
title = {Analysis of random noise generated by graphic processing units},
journal = {Int. J. Serv. Technol. Manag.},
volume = {23},
number = {1/2},
pages = {3--14},
year = {2017},
url = {https://doi.org/10.1504/IJSTM.2017.10002707},
doi = {10.1504/IJSTM.2017.10002707},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YeomY17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CardosGB16,
author = {Manuel Card{\'{o}}s and
Ester Guijarro and
Eugenia Babiloni},
title = {{ABC} classification of spare parts considering costs and service},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {3/4/5},
pages = {244--255},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.078539},
doi = {10.1504/IJSTM.2016.078539},
timestamp = {Sat, 09 Apr 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CardosGB16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChangC16,
author = {Wen{-}Jung Chang and
Yu{-}Chun Chung},
title = {A review of brand research {(1990-2010):} classification, application
and development trajectory},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {1/2},
pages = {74--105},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.077657},
doi = {10.1504/IJSTM.2016.077657},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChangC16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenWZCB16,
author = {Jiang Chen and
Han Wang and
Xin Zhang and
Sihan Chen and
Zongyu Bao},
title = {Analysis of carbon emissions from transportation in Beijing},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {3/4/5},
pages = {271--286},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.078495},
doi = {10.1504/IJSTM.2016.078495},
timestamp = {Fri, 12 May 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenWZCB16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DuanFZSTG16,
author = {Yucong Duan and
Guohua Fu and
Nianjun Zhou and
Xiaobing Sun and
Mingdong Tang and
Honghao Gao},
title = {Towards a problem-value-constraint framework for maximising business
value through minimising under design and over design},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {1/2},
pages = {120--141},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.077670},
doi = {10.1504/IJSTM.2016.077670},
timestamp = {Tue, 14 Dec 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/DuanFZSTG16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JiangFYS16,
author = {Xiushan Jiang and
Jiahui Fu and
Aqian Yuan and
Liying Song},
title = {An integrated approach for optimising coal purchase and supply logistics
network},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {3/4/5},
pages = {218--229},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.078549},
doi = {10.1504/IJSTM.2016.078549},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JiangFYS16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JiangJD16,
author = {Jia Jiang and
Yibo Jin and
Chen Yang Dong},
title = {Research on the e-business logistics service mode based on branch
storage and warehouse financing},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {3/4/5},
pages = {203--217},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.078537},
doi = {10.1504/IJSTM.2016.078537},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JiangJD16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiuCZL16,
author = {Hongwei Liu and
Li Chen and
Hui Zhu and
Zhihui Liu},
title = {An analysis of dynamic game strategy of privacy protection in personalisation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {1/2},
pages = {31--45},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.077653},
doi = {10.1504/IJSTM.2016.077653},
timestamp = {Thu, 28 Jan 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/LiuCZL16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PaiCH16,
author = {Chen{-}Kuo Pai and
Shun{-}Hsing Chen and
David Hinds},
title = {Measuring service quality in Macau luxury hotels using the {QFD} method:
a case study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {1/2},
pages = {106--119},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.077668},
doi = {10.1504/IJSTM.2016.077668},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PaiCH16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PengJS16,
author = {Hong Peng and
Wei Jiang and
Ruihuan Su},
title = {The effect of service guarantee strength on service quality of online
merchants},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {1/2},
pages = {4--17},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.077654},
doi = {10.1504/IJSTM.2016.077654},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PengJS16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ShaoWFS16,
author = {Xiaochen Shao and
Sen Wu and
Xiaodong Feng and
Rui Song},
title = {Categorical missing data imputation approach via sparse representation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {3/4/5},
pages = {256--270},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.078542},
doi = {10.1504/IJSTM.2016.078542},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/ShaoWFS16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TangYYZ16,
author = {Dingna Tang and
Yimin Yang and
Ying Yan and
Ming Zhou},
title = {What determines online consumers to migrate from PCs to mobile devices?
- An empirical approach on consumers' internet cross-channel behaviours},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {1/2},
pages = {46--62},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.077656},
doi = {10.1504/IJSTM.2016.077656},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TangYYZ16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TaoLW16,
author = {Qiuyan Tao and
Rui Li and
Yonggui Wang},
title = {Integrative effects among innovation network elements on innovation
performance based on {QCA}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {3/4/5},
pages = {301--312},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.078551},
doi = {10.1504/IJSTM.2016.078551},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/TaoLW16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TianL16,
author = {Zhihong Tian and
Honglu Liu},
title = {Evaluation method for node importance in container supply chain network},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {3/4/5},
pages = {145--161},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.078534},
doi = {10.1504/IJSTM.2016.078534},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TianL16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WangWZ16,
author = {Feihang Wang and
Feiting Wang and
Li Zhang},
title = {Term structure analysis based on a static model of inter-bank bond
market},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {1/2},
pages = {63--73},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.077655},
doi = {10.1504/IJSTM.2016.077655},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WangWZ16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/XiaoZLS16,
author = {Zhehui Xiao and
Jinlong Zhang and
Dekui Li and
Bhubate Samutachak},
title = {The effect of e-WOM on country image and purchase intention: an empirical
study on Korean cosmetic products in China},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {1/2},
pages = {18--30},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.077652},
doi = {10.1504/IJSTM.2016.077652},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/XiaoZLS16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YangNHZ16,
author = {Yuxiang Yang and
Liang Niu and
Zuqing Huang and
Gengui Zhou},
title = {Closed-loop supply chain network redesigning model post the horizontal
merger based on environmental responsibility},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {3/4/5},
pages = {179--202},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.078548},
doi = {10.1504/IJSTM.2016.078548},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YangNHZ16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YangW16,
author = {Lei Yang and
Yunlei Wei},
title = {Greening game analysis in supply chains under three decision-making
structures},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {3/4/5},
pages = {162--178},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.078538},
doi = {10.1504/IJSTM.2016.078538},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YangW16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhangXT16,
author = {Hao Zhang and
Shensi Xu and
Mengjiao Tang},
title = {A study of the optimisation of commercial vehicles' distribution in
multimodal transport network},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {3/4/5},
pages = {230--243},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.078552},
doi = {10.1504/IJSTM.2016.078552},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhangXT16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhouYG16,
author = {Hong Zhou and
Long Ye and
Daqing Gong},
title = {Mental workload's influence on job performance for the high-speed
railway drivers - job satisfaction as mediator},
journal = {Int. J. Serv. Technol. Manag.},
volume = {22},
number = {3/4/5},
pages = {287--300},
year = {2016},
url = {https://doi.org/10.1504/IJSTM.2016.078535},
doi = {10.1504/IJSTM.2016.078535},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhouYG16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BeckerAE15,
author = {Suvi Von Becker and
Eeva Aromaa and
P{\"{a}}ivi Eriksson},
title = {Client-consultant interaction: the dynamics of and conflicts in value
co-creation and co-destruction},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {40--54},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071103},
doi = {10.1504/IJSTM.2015.071103},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BeckerAE15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DasanayakaSS15,
author = {Sarath Wimala Surendara Bandara Dasanayaka and
G. D. Sardana and
Chathura Kovida De Silva},
title = {Technology support from cluster development initiatives to SMEs: a
study of motor spare parts enterprises in Sri Lanka},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {55--71},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071105},
doi = {10.1504/IJSTM.2015.071105},
timestamp = {Thu, 25 Feb 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/DasanayakaSS15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FransiMD15,
author = {Eduard Cristobal Fransi and
Eva Mart{\'{\i}}n{-}Fuentes and
Natalia Daries{-}Ramon},
title = {Behavioural analysis of subjects interacting with information technology:
categorising the behaviour of e-consumers},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {163--182},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071121},
doi = {10.1504/IJSTM.2015.071121},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FransiMD15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/IijimaA15,
author = {Masaki Iijima and
Kentaro Azuma},
title = {High customer service quality in the beauty service design},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {72--82},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071099},
doi = {10.1504/IJSTM.2015.071099},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/IijimaA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LammassaariH15,
author = {Maarit Lammassaari and
Esa Hiltunen},
title = {Change in the Finnish healthcare: managerial sensemaking in the private
sector},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {5--15},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071104},
doi = {10.1504/IJSTM.2015.071104},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LammassaariH15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LauNZL15,
author = {Henry C. W. Lau and
Dilupa Nakandala and
Li Zhao and
Ivan K. W. Lai},
title = {Using fuzzy logic approach in estimating individual guest loyalty
level for international tourist hotels},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {127--145},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071097},
doi = {10.1504/IJSTM.2015.071097},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LauNZL15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiaoCL15,
author = {Shu{-}Hsien Liao and
Yu{-}Chun Chung and
Keng{-}Yi Lin},
title = {A clash of personality? The relationship among consumer personality,
brand personality and word-of-mouth with social-cognitive perspective:
generation as the moderator},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {111--126},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071096},
doi = {10.1504/IJSTM.2015.071096},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiaoCL15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MontonenEL15,
author = {Tero Montonen and
P{\"{a}}ivi Eriksson and
Hanna Lehtim{\"{a}}ki},
title = {Empathic facilitation in innovation: combining diagnostic and dialogic
practices},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {83--97},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071100},
doi = {10.1504/IJSTM.2015.071100},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/MontonenEL15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Sastre15,
author = {Juan Fern{\'{a}}ndez Sastre},
title = {The effect of national and international R{\&}D cooperation: differences
between manufactures and services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {146--162},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071120},
doi = {10.1504/IJSTM.2015.071120},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Sastre15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SharmaSP15,
author = {Veenu Sharma and
Richa Singh and
G. N. Patel},
title = {Measuring the effect of brand equity on the consumers' purchase intention},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {98--110},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071106},
doi = {10.1504/IJSTM.2015.071106},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SharmaSP15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SinghR15,
author = {Nimisha Singh and
Abha Rishi},
title = {Open source {ERP} - a change maker in emerging countries},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {16--26},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071102},
doi = {10.1504/IJSTM.2015.071102},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SinghR15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Walsh15,
author = {John Walsh},
title = {Thilawa special economic zone and the single window},
journal = {Int. J. Serv. Technol. Manag.},
volume = {21},
number = {1/2/3},
pages = {27--39},
year = {2015},
url = {https://doi.org/10.1504/IJSTM.2015.071101},
doi = {10.1504/IJSTM.2015.071101},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Walsh15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AbettiL14,
author = {Pier A. Abetti and
Li Lin},
title = {The rise and growth of entrepreneurial companies in China: case study
of two ventures {(1994-2010)}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {20},
number = {1/2/3},
pages = {149--174},
year = {2014},
url = {https://doi.org/10.1504/IJSTM.2014.063575},
doi = {10.1504/IJSTM.2014.063575},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AbettiL14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Chang14,
author = {Wen{-}Jung Chang},
title = {Market orientation and business-to-business {(B2B):} a meta-analysis
perspective},
journal = {Int. J. Serv. Technol. Manag.},
volume = {20},
number = {1/2/3},
pages = {123--148},
year = {2014},
url = {https://doi.org/10.1504/IJSTM.2014.063569},
doi = {10.1504/IJSTM.2014.063569},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Chang14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenC14,
author = {Fei{-}Yun Chen and
Shun{-}Hsing Chen},
title = {Application of importance and satisfaction indicators for service
quality improvement of customer satisfaction},
journal = {Int. J. Serv. Technol. Manag.},
volume = {20},
number = {1/2/3},
pages = {108--122},
year = {2014},
url = {https://doi.org/10.1504/IJSTM.2014.063567},
doi = {10.1504/IJSTM.2014.063567},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenC14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FurnerRZ14,
author = {Christopher P. Furner and
Pradeep Racherla and
Zhen Zhu},
title = {A multinational study of espoused national cultural and review characteristics
in the formation of trust in online product reviews},
journal = {Int. J. Serv. Technol. Manag.},
volume = {20},
number = {1/2/3},
pages = {14--30},
year = {2014},
url = {https://doi.org/10.1504/IJSTM.2014.063586},
doi = {10.1504/IJSTM.2014.063586},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FurnerRZ14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiHS14,
author = {Li Li and
Jie He and
Qiaosheng Shi},
title = {Dual-channel pricing strategies for small and medium-sized enterprises},
journal = {Int. J. Serv. Technol. Manag.},
volume = {20},
number = {1/2/3},
pages = {47--70},
year = {2014},
url = {https://doi.org/10.1504/IJSTM.2014.063588},
doi = {10.1504/IJSTM.2014.063588},
timestamp = {Mon, 23 Oct 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiHS14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiuX14,
author = {Xianghua Liu and
Xueping Xiao},
title = {The pricing of single name credit default swap based on jump-diffusion
process and volatility with Markov regime shift},
journal = {Int. J. Serv. Technol. Manag.},
volume = {20},
number = {1/2/3},
pages = {71--84},
year = {2014},
url = {https://doi.org/10.1504/IJSTM.2014.063589},
doi = {10.1504/IJSTM.2014.063589},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiuX14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MaH14,
author = {Ya{-}Nan Ma and
Song Huang},
title = {The collaboration pattern, trust relationship, and transferring and
learning willingness: evidence of China's agribusiness and farmers},
journal = {Int. J. Serv. Technol. Manag.},
volume = {20},
number = {1/2/3},
pages = {31--46},
year = {2014},
url = {https://doi.org/10.1504/IJSTM.2014.063587},
doi = {10.1504/IJSTM.2014.063587},
timestamp = {Mon, 28 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MaH14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MustafaYEYF14,
author = {Alshaimaa Mustafa and
Hany F. ElYamany and
Mahmoud Elarabawy and
Nashwa M. Yhiea and
Hossam El Deen Mostafa Faheem},
title = {An intelligent-ranking framework for web services selection process},
journal = {Int. J. Serv. Technol. Manag.},
volume = {20},
number = {1/2/3},
pages = {85--107},
year = {2014},
url = {https://doi.org/10.1504/IJSTM.2014.063566},
doi = {10.1504/IJSTM.2014.063566},
timestamp = {Fri, 11 Feb 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/MustafaYEYF14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Pan14,
author = {Yong Pan},
title = {Price dispersion under the adverse selection environment in e-commerce
markets},
journal = {Int. J. Serv. Technol. Manag.},
volume = {20},
number = {1/2/3},
pages = {3--13},
year = {2014},
url = {https://doi.org/10.1504/IJSTM.2014.063590},
doi = {10.1504/IJSTM.2014.063590},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Pan14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AbbasF13,
author = {Asad Abbas and
Ali Faiz},
title = {Usefulness of digital and traditional libraries in higher education},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {1/2/3},
pages = {149--161},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.054203},
doi = {10.1504/IJSTM.2013.054203},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AbbasF13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AbdelsalamGRS13,
author = {Hisham M. E. Abdelsalam and
Sara Gamal and
Christopher G. Reddick and
Saqib Saeed},
title = {Web 2.0 applications' use and perception for research collaboration
in Egyptian public universities},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {1/2/3},
pages = {99--119},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.054198},
doi = {10.1504/IJSTM.2013.054198},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AbdelsalamGRS13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AdeelNW13,
author = {Muhammad Adeel and
Bernhard Nett and
Volker Wulf},
title = {Microfinance in the South - from money processing to community building},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {1/2/3},
pages = {81--98},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.054200},
doi = {10.1504/IJSTM.2013.054200},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AdeelNW13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BowersM13,
author = {John Bowers and
Gillian Mould},
title = {Understanding the effects of service redesign on patient-time in an
emergency department},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {4/5/6},
pages = {254--266},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.055621},
doi = {10.1504/IJSTM.2013.055621},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BowersM13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChouCL13,
author = {Huey{-}Wen Chou and
Kai{-}Chun Chang and
Yu{-}Hsun Lin},
title = {Investigating Facebook and Google usage in Taiwan's college students},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {4/5/6},
pages = {201--218},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.055634},
doi = {10.1504/IJSTM.2013.055634},
timestamp = {Sat, 05 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChouCL13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Hirmukhe13,
author = {Jyotsna Hirmukhe},
title = {Measuring the customer's perception of service quality using {SERVQUAL}
in public services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {4/5/6},
pages = {267--277},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.055622},
doi = {10.1504/IJSTM.2013.055622},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Hirmukhe13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HuangH13,
author = {Jun Huang and
Feng He},
title = {An empirical study on the impact of non-tradable share reform on ownership
structure and agency costs},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {4/5/6},
pages = {240--253},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.055636},
doi = {10.1504/IJSTM.2013.055636},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HuangH13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiLS13,
author = {Hongxiu Li and
Yong Liu and
Reima Suomi},
title = {Exploring the factors motivating e-service users' {WOM} behaviour},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {4/5/6},
pages = {187--200},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.055633},
doi = {10.1504/IJSTM.2013.055633},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/LiLS13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiaoCC13,
author = {Shu{-}Hsien Liao and
Yu{-}Chun Chung and
Wen{-}Jung Chang},
title = {What can influence the consumers' online word-of-mouth? An online
gaming perspective},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {4/5/6},
pages = {278--293},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.055624},
doi = {10.1504/IJSTM.2013.055624},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiaoCC13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiuLC13,
author = {SuHoun Liu and
Hsiu{-}Li Liao and
Chien{-}Heng Chen},
title = {Marketing for remote area using an experience-based tourism website
destination},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {4/5/6},
pages = {294--303},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.055628},
doi = {10.1504/IJSTM.2013.055628},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiuLC13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/NielsenS13,
author = {Sebastian Kastrup Nielsen and
Per Svejvig},
title = {Cultural challenges and essential factors in the implementation of
{IS} in a non-profit organisation in a developing country - an action
research study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {1/2/3},
pages = {1--18},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.054195},
doi = {10.1504/IJSTM.2013.054195},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/NielsenS13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SarkaniMF13,
author = {Shahram Sarkani and
Thomas A. Mazzuchi and
Jordan Fletcher},
title = {Improving technology acceptance modelling for developing communities
using a systems engineering approach},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {1/2/3},
pages = {63--80},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.054199},
doi = {10.1504/IJSTM.2013.054199},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SarkaniMF13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SongHYZ13,
author = {Ping Song and
Dan Huang and
Qifeng Yang and
Yan Zhang},
title = {Research on financial coordinated supervision platform and supervision
strategy for online payment under paperless trade},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {4/5/6},
pages = {219--239},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.055635},
doi = {10.1504/IJSTM.2013.055635},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SongHYZ13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TchouakeuMTK13,
author = {Louis{-}Marie Ngamassi Tchouakeu and
Carleen F. Maitland and
Andrea H. Tapia and
Lynette Kvasny},
title = {Humanitarian inter-organisational collaboration network: investigating
the impact of network structure and information and communication
technology on organisation performance},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {1/2/3},
pages = {19--43},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.054196},
doi = {10.1504/IJSTM.2013.054196},
timestamp = {Tue, 21 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/TchouakeuMTK13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZahidAM13,
author = {Md. Jahangir Alam Zahid and
Md. Mahfuz Ashraf and
Bushra Tahseen Malik},
title = {An impact assessment of information and communication technology for
disabled people through technology acceptance model in Bangladesh},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {1/2/3},
pages = {43--62},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.054197},
doi = {10.1504/IJSTM.2013.054197},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZahidAM13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZamanWK13,
author = {Tariq Zaman and
Alvin Yeo Wee and
Narayanan Kulathuramaiyer},
title = {Augmenting indigenous knowledge management with information and communication
technology},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {1/2/3},
pages = {137--148},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.054202},
doi = {10.1504/IJSTM.2013.054202},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZamanWK13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhouLT13,
author = {Ming Zhou and
Mengwei Liu and
Dingna Tang},
title = {Do the characteristics of online consumer reviews bias buyers' purchase
intention and product perception? {A} perspective of review quantity,
review quality and negative review sequence},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {4/5/6},
pages = {166--186},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.055632},
doi = {10.1504/IJSTM.2013.055632},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhouLT13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZoysaL13,
author = {Mananga Ranjula De Zoysa and
Nick Letch},
title = {Exploring the dimensions of project sustainability: a case study of
an {ICT4D} project},
journal = {Int. J. Serv. Technol. Manag.},
volume = {19},
number = {1/2/3},
pages = {120--136},
year = {2013},
url = {https://doi.org/10.1504/IJSTM.2013.054201},
doi = {10.1504/IJSTM.2013.054201},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZoysaL13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AksoyI12,
author = {M. Ataman Aksoy and
Aylin Isik{-}Dikmelik},
title = {The role of services in rural income: the case of Vietnam},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {2/3/4},
pages = {205--231},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048543},
doi = {10.1504/IJSTM.2012.048543},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AksoyI12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AminianFGN12,
author = {Nathalie Aminian and
K. C. Fung and
Alicia Garcia{-}Herrero and
Francis Ng},
title = {Trade in services: East Asian and Latin American experiences},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {2/3/4},
pages = {109--137},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048538},
doi = {10.1504/IJSTM.2012.048538},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AminianFGN12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Battisti12,
author = {Sandro Battisti},
title = {Social innovation: the process development of knowledge-intensive
companies},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {3/4},
pages = {224--244},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.052860},
doi = {10.1504/IJSTM.2012.052860},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Battisti12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Chang12,
author = {Yu Sang Chang},
title = {Strategy, structure, and channel for global leaders of industrial
service: a flow chart analysis of the expanded value network},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {2/3/4},
pages = {138--162},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048539},
doi = {10.1504/IJSTM.2012.048539},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Chang12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChengWLL12,
author = {Li{-}hung Cheng and
Chao{-}Tung Wen and
Eldon Y. Li and
Ta{-}yi Lin},
title = {Service innovation activities in e-government initiatives: the Taiwan
experience},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {1},
pages = {54--71},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048025},
doi = {10.1504/IJSTM.2012.048025},
timestamp = {Sat, 18 Feb 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/ChengWLL12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CockaloDSSN12,
author = {Dragan Cockalo and
Dejan Djordjevic and
Zvonko Sajfert and
Vesna K. Spasojevic Brkic and
Milan Nikolic},
title = {The elements of customer satisfaction model in Serbian conditions},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {1},
pages = {87--108},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048026},
doi = {10.1504/IJSTM.2012.048026},
timestamp = {Tue, 26 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CockaloDSSN12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DouHJ12,
author = {Yongxiang Dou and
Jiyuan He and
Dongsu Jiu},
title = {A method for ontology construction derived from folksonomy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {1/2},
pages = {88--101},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.049012},
doi = {10.1504/IJSTM.2012.049012},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DouHJ12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FangW12,
author = {Jiaming Fang and
Chao Wen},
title = {Predicting potential respondents' decision to participate in web surveys},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {1/2},
pages = {16--32},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.049013},
doi = {10.1504/IJSTM.2012.049013},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FangW12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GerpottB12,
author = {Torsten J. Gerpott and
Sabrina Berg},
title = {Preferences for pay-as-you-drive insurance offers among residential
customers in Germany - a conjoint-analytical investigation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {1},
pages = {22--53},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048037},
doi = {10.1504/IJSTM.2012.048037},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GerpottB12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GongJG12,
author = {Limin Gong and
Shisong Jiang and
Mark Greeven},
title = {Does one size fit all? The governance mode and strategic position
of cluster innovation platforms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {3/4},
pages = {128--153},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.052856},
doi = {10.1504/IJSTM.2012.052856},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GongJG12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HoekmanM12,
author = {Bernard Hoekman and
Aaditya Mattoo},
title = {Services trade and growth},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {2/3/4},
pages = {232--250},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048544},
doi = {10.1504/IJSTM.2012.048544},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HoekmanM12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Kon12,
author = {Anita Kon},
title = {International trade in services: a geo-economic evolution profile
analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {2/3/4},
pages = {163--180},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048541},
doi = {10.1504/IJSTM.2012.048541},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Kon12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiH12,
author = {Jing{-}Hua Li and
Qiu Bo Huang},
title = {The front/back office configuration in new service development: case
study of local commercial bank in China},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {3/4},
pages = {184--203},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.052858},
doi = {10.1504/IJSTM.2012.052858},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiH12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Lin12,
author = {Lei Lin},
title = {An empirical study on the relationship between service innovation
and firm performance based on revised {SPC} model: evidence from China's
communication industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {3/4},
pages = {154--183},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.052857},
doi = {10.1504/IJSTM.2012.052857},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Lin12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LinL12,
author = {Chin{-}Huang Lin and
Tse Lin},
title = {Service innovation and competitive advantage with the perspective
of system dynamics - using China Mobile as an example},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {3/4},
pages = {245--265},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.052861},
doi = {10.1504/IJSTM.2012.052861},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LinL12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LingGH12,
author = {Liuyi Ling and
Xiaolong Guo and
Lina He},
title = {Optimal pricing strategy of hotel for long-term stay},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {1},
pages = {72--86},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048024},
doi = {10.1504/IJSTM.2012.048024},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LingGH12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiuY12,
author = {Xiao Liu and
Jianmei Yang},
title = {Social buying metanetwork modelling and analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {1/2},
pages = {46--60},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.049014},
doi = {10.1504/IJSTM.2012.049014},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiuY12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LouXY12,
author = {Runping Lou and
Shengjia Xue and
Defeng Yang},
title = {Information systems, human capital, and enterprise value},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {1/2},
pages = {75--87},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.049015},
doi = {10.1504/IJSTM.2012.049015},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LouXY12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PaswanM12,
author = {Manikant K. Paswan and
Chinmoy Mukherjee},
title = {Economic analysis of transportation directly reduced iron {(DRI)}
through ship},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {2/3/4},
pages = {251--266},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048540},
doi = {10.1504/IJSTM.2012.048540},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PaswanM12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/RutherfordT12,
author = {Thomas F. Rutherford and
David G. Tarr},
title = {Services liberalisation in the regions of Russia under {WTO} accession:
regional household and poverty effects},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {2/3/4},
pages = {181--204},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048542},
doi = {10.1504/IJSTM.2012.048542},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/RutherfordT12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/StareMS12,
author = {Metka Stare and
Dim{\'{a}}ria Silva e Meirelles and
Ana Maria Dos Santos},
title = {Tapping the innovation potential of knowledge intensive services in
emerging economies},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {3/4},
pages = {204--223},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.052859},
doi = {10.1504/IJSTM.2012.052859},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/StareMS12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SuSY12,
author = {Qian Su and
Peiji Shao and
Quanfu Ye},
title = {The analysis on the determinants of mobile {VIP} customer churn: a
logistic regression approach},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {1/2},
pages = {61--74},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.049016},
doi = {10.1504/IJSTM.2012.049016},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SuSY12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SwarMK12,
author = {Bobby Swar and
Junghoon Moon and
Gohar Feroz Khan},
title = {Public sectors' perception on critical relationship factors in {IS/IT}
outsourcing: analysis of the literature and a Delphi examination},
journal = {Int. J. Serv. Technol. Manag.},
volume = {17},
number = {1},
pages = {1--21},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.048032},
doi = {10.1504/IJSTM.2012.048032},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SwarMK12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/XingM12,
author = {Huibin Xing and
Azizan Marzuki},
title = {Community participation of cultural heritage tourism from innovation
system perspective},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {3/4},
pages = {105--127},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.052855},
doi = {10.1504/IJSTM.2012.052855},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/XingM12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YaoLL12,
author = {Lifen Yao and
Ruyin Long and
Qingchen Li},
title = {Empirical study on relationship between informatisation and development
of tourism in China},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {1/2},
pages = {33--45},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.049017},
doi = {10.1504/IJSTM.2012.049017},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YaoLL12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YeCL12,
author = {Lili Ye and
Zhihao Chen and
Xueni Li},
title = {A study of impacts on online purchase behaviour: information richness
and website interactivity perspectives},
journal = {Int. J. Serv. Technol. Manag.},
volume = {18},
number = {1/2},
pages = {3--15},
year = {2012},
url = {https://doi.org/10.1504/IJSTM.2012.049018},
doi = {10.1504/IJSTM.2012.049018},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YeCL12.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Aas11,
author = {Tor Helge Aas},
title = {Management control of service innovation activities: an exploratory
investigation of best practice},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {3/4},
pages = {318--336},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.044362},
doi = {10.1504/IJSTM.2011.044362},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Aas11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AssimakopoulosDS11,
author = {Nikitas A. Assimakopoulos and
Nikolaos K. Dimitriou and
Efstathios Sotiriou{-}Xanthopoulos},
title = {{VITRO:} a flexible and innovative architecture for virtual travel
agent information systems},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {1/2},
pages = {4--26},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.038659},
doi = {10.1504/IJSTM.2011.038659},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AssimakopoulosDS11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Biga-DiambeidouN11,
author = {Mahamadou Biga{-}Diambeidou and
Fr{\'{e}}d{\'{e}}ric Nlemvo},
title = {Performance and growth dynamics in young service firms: an exploratory
study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {3/4},
pages = {262--279},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.044359},
doi = {10.1504/IJSTM.2011.044359},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Biga-DiambeidouN11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BussLC11,
author = {Carlos Luiz Buss and
Edson Pinheiro De Lima and
Sergio E. Gouvea da Costa},
title = {Developing an {IT} organisational design framework based on operations
strategy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {3/4},
pages = {239--260},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.040378},
doi = {10.1504/IJSTM.2011.040378},
timestamp = {Fri, 29 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BussLC11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenPC11,
author = {Shun{-}Hsing Chen and
Chen{-}Kuo Pai and
Fei{-}Yun Chen},
title = {The establishment of appropriate service strategy for banking industry
customers with different value},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {1},
pages = {91--106},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.041979},
doi = {10.1504/IJSTM.2011.041979},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenPC11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Cheng11,
author = {Colin Cheng},
title = {Dynamic service innovation capability, radical service innovation
and open business models},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {3/4},
pages = {229--242},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.044357},
doi = {10.1504/IJSTM.2011.044357},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Cheng11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChengK11,
author = {Colin C. Cheng and
Dennis Krumwiede},
title = {The effects of market orientation on new service performance: the
mediating role of innovation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {1},
pages = {49--73},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.041977},
doi = {10.1504/IJSTM.2011.041977},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChengK11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChoiA11,
author = {Dorothy K. Y. Choi and
Norman Au},
title = {A model of online trust for travel products},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {1/2},
pages = {132--146},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.038667},
doi = {10.1504/IJSTM.2011.038667},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChoiA11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChungCH11,
author = {Cheng{-}Wei Chung and
Yuan{-}Yang Chen and
Jiun{-}Jia Hsu},
title = {Residents' culture-creative industries in Taiwan},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {1/2},
pages = {89--105},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.038664},
doi = {10.1504/IJSTM.2011.038664},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChungCH11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HeC11,
author = {Feng He and
Rong Chen},
title = {R{\&}D, advertising and firm technical efficiency: an empirical
analysis on Chinese and Japanese household appliance industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {1},
pages = {107--122},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.041980},
doi = {10.1504/IJSTM.2011.041980},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HeC11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HeitzDR11,
author = {Christoph Heitz and
Marcel Dettling and
Andreas Ruckstuhl},
title = {Modelling customer lifetime value in contractual settings},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {2},
pages = {172--190},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.042595},
doi = {10.1504/IJSTM.2011.042595},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HeitzDR11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HoL11,
author = {Jonathan C. Ho and
Chung{-}Shing Lee},
title = {Factors underlying personalisation adoption: case of mobile telephony},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {3/4},
pages = {281--297},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.040380},
doi = {10.1504/IJSTM.2011.040380},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HoL11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HofmanT11,
author = {Wout Hofman and
Yao{-}Hua Tan},
title = {Requirements for modelling interoperability in knowledge intensive
service systems based on BeerLL},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {2},
pages = {191--207},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.042596},
doi = {10.1504/IJSTM.2011.042596},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HofmanT11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Johnson11,
author = {Michael Johnson},
title = {Public sector e-procurement: a study of benefits from e-markets in
the local government sector},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {1},
pages = {1--27},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.041975},
doi = {10.1504/IJSTM.2011.041975},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Johnson11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JugaJ11,
author = {Jari Juga and
Jouni Juntunen},
title = {Trust, control and confidence in logistics outsourcing decisions},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {3/4},
pages = {178--191},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.040375},
doi = {10.1504/IJSTM.2011.040375},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JugaJ11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KhanA11,
author = {Sabeer Ahmed Khan and
Pier A. Abetti},
title = {The rise and globalisation of the Indian {IT} industry: dual case
study of Wipro Technologies and Infosys},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {3/4},
pages = {192--217},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.040376},
doi = {10.1504/IJSTM.2011.040376},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KhanA11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Kim11,
author = {Sun K. Kim},
title = {Evaluation of design for service innovation curriculum: validation
framework and preliminary results},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {3/4},
pages = {280--297},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.044360},
doi = {10.1504/IJSTM.2011.044360},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Kim11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LeeON11,
author = {Jungmann Lee and
Kiyong Om and
Changi Nam},
title = {A wireless telecommunications technology policy for digital life in
Korea},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {1},
pages = {74--90},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.041978},
doi = {10.1504/IJSTM.2011.041978},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LeeON11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Li11,
author = {Cheng Li},
title = {Ecotourism frangible areas and a measurement model of frangibility},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {1/2},
pages = {40--52},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.038661},
doi = {10.1504/IJSTM.2011.038661},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Li11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Li11a,
author = {Cheng Li},
title = {Public reaction to large-scale projects in Chinese heritage sites
and its impact on decision-making: research framework, technological
path and prospects},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {1/2},
pages = {147--160},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.038668},
doi = {10.1504/IJSTM.2011.038668},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Li11a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiaoCC11,
author = {Hung{-}Chang Liao and
Yan{-}Kwang Chen and
Hsu{-}Hwa Chang},
title = {The {APP} strategies selected in {SCM} of the hospital},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {3/4},
pages = {298--313},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.040381},
doi = {10.1504/IJSTM.2011.040381},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiaoCC11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LinC11,
author = {Pei{-}Chun Lin and
Mei{-}Hsin Chiang},
title = {Service quality, service value, customer satisfaction and behavioural
intentions of internet telephony},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {3/4},
pages = {261--280},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.040379},
doi = {10.1504/IJSTM.2011.040379},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LinC11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LinC11a,
author = {Shu{-}Ping Lin and
Ya{-}Hui Chan},
title = {Enhancing service quality improvement strategies by integrating Kano's
model with importance-performance analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {1},
pages = {28--48},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.041976},
doi = {10.1504/IJSTM.2011.041976},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LinC11a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiuWZ11,
author = {Jia Liu and
Geoffrey Wall and
Jie Zhang},
title = {{GIS} applications to resort morphology},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {1/2},
pages = {119--131},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.038666},
doi = {10.1504/IJSTM.2011.038666},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiuWZ11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LozanoG11,
author = {Sebasti{\'{a}}n Lozano and
Ester Guti{\'{e}}rrez},
title = {Efficiency analysis of {EU-25} member states as tourist destinations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {1/2},
pages = {69--88},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.038663},
doi = {10.1504/IJSTM.2011.038663},
timestamp = {Tue, 15 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LozanoG11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Lyons11,
author = {Michael H. Lyons},
title = {Two contexts of knowledge intensive service systems: high contact
and mass market},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {2},
pages = {160--171},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.042594},
doi = {10.1504/IJSTM.2011.042594},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Lyons11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Miles11,
author = {Ian Miles},
title = {From knowledge-intensive services to knowledge-intensive service systems},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {2},
pages = {141--159},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.042593},
doi = {10.1504/IJSTM.2011.042593},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Miles11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Nishimura11,
author = {Nobuhiko Nishimura},
title = {An application of the real options approach to R{\&}D investment
decision making in a service division of an energy firm},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {3/4},
pages = {218--238},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.040377},
doi = {10.1504/IJSTM.2011.040377},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Nishimura11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/OuCL11,
author = {Shih{-}Ming Ou and
Ching Chang and
Yao{-}Hsien Lee},
title = {Distance effects and product feature differentiation in a tourism
duopoly},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {1/2},
pages = {27--39},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.038660},
doi = {10.1504/IJSTM.2011.038660},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/OuCL11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PailleMG11,
author = {Pascal Paill{\'{e}} and
Denis Morin and
Fran{\c{c}}ois Grima},
title = {Managing commitment to customer in the public sector: highlight the
role of the supervisor},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {3/4},
pages = {298--317},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.044361},
doi = {10.1504/IJSTM.2011.044361},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PailleMG11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PaskalevaCA11,
author = {Krassimira Antonova Paskaleva and
Ian Cooper and
Jose Angel Azorin},
title = {Soft factors in integrating innovation in advanced e-services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {3/4},
pages = {161--177},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.040374},
doi = {10.1504/IJSTM.2011.040374},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PaskalevaCA11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/RopretFRL11,
author = {Marko Ropret and
Peter Fatur and
Karmen Rodman and
Borut Likar},
title = {Factors of successful innovation in services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {3/4},
pages = {243--261},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.044358},
doi = {10.1504/IJSTM.2011.044358},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/RopretFRL11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TsaurY11,
author = {Sheng{-}Hshiung Tsaur and
Chang{-}Hua Yen},
title = {The impact of travel product transaction types on customer relational
benefits},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {1/2},
pages = {53--68},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.038662},
doi = {10.1504/IJSTM.2011.038662},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TsaurY11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WangSZWYK11,
author = {Ye Wang and
Jie Sun and
Liping Zhao and
Xinyu Wang and
Xiaohu Yang and
Aleksander J. Kavs},
title = {Understanding quality requirements in knowledge intensive service
systems},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {2},
pages = {208--221},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.042597},
doi = {10.1504/IJSTM.2011.042597},
timestamp = {Mon, 12 Jun 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WangSZWYK11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WilbyMT11,
author = {Jennifer Wilby and
Linda A. Macaulay and
Babis Theodoulidis},
title = {Intentionally holistic knowledge intensive service systems},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {2},
pages = {126--140},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.042592},
doi = {10.1504/IJSTM.2011.042592},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WilbyMT11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YeLLL11,
author = {Qiang Ye and
Rob Law and
Shi Li and
Yijun Li},
title = {Feature extraction of travel destinations from online Chinese-language
customer reviews},
journal = {Int. J. Serv. Technol. Manag.},
volume = {15},
number = {1/2},
pages = {106--118},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.038665},
doi = {10.1504/IJSTM.2011.038665},
timestamp = {Thu, 28 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YeLLL11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhengLWB11,
author = {Xiaolin Zheng and
Zhen Lin and
Jianyue Wang and
Yijun Bei},
title = {Rule-based service charging method for composite services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {3/4},
pages = {337--355},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.044309},
doi = {10.1504/IJSTM.2011.044309},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhengLWB11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BarkmannYZM10,
author = {Jan Barkmann and
Jiong Yan and
Anne{-}Kathrin Zschiegner and
Rainer Marggraf},
title = {The Dao of the sceptic and the spiritual: attitudinal and cultural
influences on preferences for sustainable tourism services in the
domestic Chinese tourism market},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {3/4},
pages = {281--304},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032083},
doi = {10.1504/IJSTM.2010.032083},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BarkmannYZM10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BarkmannZ10,
author = {Jan Barkmann and
Anne{-}Kathrin Zschiegner},
title = {Grasslands as a sustainable tourism resource in Germany: environmental
knowledge effects on resource conservation preferences},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {3/4},
pages = {174--191},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032076},
doi = {10.1504/IJSTM.2010.032076},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BarkmannZ10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Beatson10,
author = {Amanda Beatson},
title = {Self-service technology and the moderating effects of consumer characteristics},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {2/3},
pages = {278--302},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.034333},
doi = {10.1504/IJSTM.2010.034333},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Beatson10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CaiLH10,
author = {Liping A. Cai and
Jack (Jingrong) Liu and
Joy (Zhuowei) Huang},
title = {Effects of population migration on rural tourism},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {3/4},
pages = {192--204},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032077},
doi = {10.1504/IJSTM.2010.032077},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CaiLH10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Chand10,
author = {Mohinder Chand},
title = {Measuring the service quality of Indian tourism destinations: an application
of {SERVQUAL} model},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {3/4},
pages = {218--233},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032079},
doi = {10.1504/IJSTM.2010.032079},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Chand10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChungLC10,
author = {Sai Ho Chung and
Henry C. W. Lau and
Felix T. S. Chan},
title = {A Central Coordination System for managing a large supply base through
supply chain collaboration},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {1},
pages = {92--102},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032884},
doi = {10.1504/IJSTM.2010.032884},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChungLC10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CocciaR10,
author = {Mario Coccia and
Secondo Rolfo},
title = {New entrepreneurial behaviour of public research organisations: opportunities
and threats of technological services supply},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {1/2},
pages = {134--151},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.029674},
doi = {10.1504/IJSTM.2010.029674},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CocciaR10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DaimJDM10,
author = {Tugrul U. Daim and
Antonie J. Jetter and
Haluk Demirkan and
Paul P. Maglio},
title = {Perspective: technology management in the service sector},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {1/2},
pages = {3--19},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.029668},
doi = {10.1504/IJSTM.2010.029668},
timestamp = {Sun, 05 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/DaimJDM10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DaradoumisRFJXM10,
author = {Thanasis Daradoumis and
Inma Rodr{\'{\i}}guez{-}Ardura and
Javier Faulin and
Angel A. Juan and
Fatos Xhafa and
Francisco Jos{\'{e}} Mart{\'{\i}}nez{-}L{\'{o}}pez},
title = {Customer Relationship Management applied to higher education: developing
an e-monitoring system to improve relationships in electronic learning
environments},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {1},
pages = {103--125},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032887},
doi = {10.1504/IJSTM.2010.032887},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DaradoumisRFJXM10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GammelgardEN10,
author = {Magnus Gammelg{\aa}rd and
Mathias Ekstedt and
Per N{\"{a}}rman},
title = {A method for assessing the business value of information system scenarios
with an estimated credibility of the result},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {1/2},
pages = {105--133},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.029673},
doi = {10.1504/IJSTM.2010.029673},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GammelgardEN10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Gudergan10,
author = {Siegfried P. Gudergan},
title = {Adoption of technologies in industrial after-sales services across
cultures},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {2/3},
pages = {250--258},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.034331},
doi = {10.1504/IJSTM.2010.034331},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Gudergan10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GuderganL10,
author = {Siegfried P. Gudergan and
Ian Lings},
title = {Service employee behaviour: the role of compliance and risk taking},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {2/3},
pages = {208--216},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.034328},
doi = {10.1504/IJSTM.2010.034328},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GuderganL10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HeringtonJ10,
author = {Carmel Herington and
Lester W. Johnson},
title = {The relationship-service-profit chain: conceptual framework and propositions},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {2/3},
pages = {144--162},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.034325},
doi = {10.1504/IJSTM.2010.034325},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HeringtonJ10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HoCLC10,
author = {Li{-}Hsing Ho and
Cheng{-}Wei Chung and
Shu{-}Ping Lin and
Lu{-}Fang Chen},
title = {Visitors' involvement, perceived value, satisfaction and behavioural
intention on tourist express trains in Taiwan},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {3/4},
pages = {305--322},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032084},
doi = {10.1504/IJSTM.2010.032084},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HoCLC10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HoLCTT10,
author = {George T. S. Ho and
Henry C. W. Lau and
T. M. Chan and
Cassandra X. H. Tang and
Ying Kei Tse},
title = {An Online Analytical Processing based predictive system for better
process quality in the supply chain network},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {1},
pages = {17--25},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032882},
doi = {10.1504/IJSTM.2010.032882},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HoLCTT10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HockRS10,
author = {Claudia Hock and
Christian M. Ringle and
Marko Sarstedt},
title = {Management of multi-purpose stadiums: importance and performance measurement
of service interfaces},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {2/3},
pages = {188--207},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.034327},
doi = {10.1504/IJSTM.2010.034327},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HockRS10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HuangCI10,
author = {Joy (Zhuowei) Huang and
Liping A. Cai and
Joseph A. Ismail},
title = {Cognitive image change and loyalty in destination branding},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {3/4},
pages = {234--246},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032080},
doi = {10.1504/IJSTM.2010.032080},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HuangCI10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/InabaM10,
author = {T. Inaba and
S. Miyazaki},
title = {Service performance improvement by using RFID-enabled goods traceability
data: a case study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {4},
pages = {310--325},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.035781},
doi = {10.1504/IJSTM.2010.035781},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/InabaM10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Jaaskelainen10,
author = {Aki J{\"{a}}{\"{a}}skel{\"{a}}inen},
title = {Identifying factors affecting public service productivity},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {4},
pages = {360--375},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.035784},
doi = {10.1504/IJSTM.2010.035784},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Jaaskelainen10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JiaDH10,
author = {Junxiu Jia and
Rong Du and
Qiying Hu},
title = {Consumer's optimal policies for purchasing durable goods},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {1},
pages = {41--57},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032886},
doi = {10.1504/IJSTM.2010.032886},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JiaDH10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KimIBUK10,
author = {Sun K. Kim and
Kosuke Ishii and
Kurt A. Beiter and
Naoshi Uchihira and
Yuji Kyoya},
title = {Design for service innovation: a methodology for designing service
as a business for manufacturing companies},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {1/2},
pages = {40--62},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.029670},
doi = {10.1504/IJSTM.2010.029670},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KimIBUK10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KujansivuO10,
author = {Paula Kujansivu and
Liisa Oksanen},
title = {White-collar worker productivity: challenges in Finland},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {4},
pages = {391--405},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.035786},
doi = {10.1504/IJSTM.2010.035786},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KujansivuO10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LauTI10,
author = {Henry C. W. Lau and
W. T. Tsui and
Ralph W. L. Ip},
title = {Development of an e-procurement model for global financial institutions},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {1},
pages = {26--40},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032885},
doi = {10.1504/IJSTM.2010.032885},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LauTI10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LeeBL10,
author = {Nick Lee and
Amanda Beatson and
Yuh{-}Jiin Lin},
title = {Stereotypes of Taiwanese salespeople at the service interface},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {2/3},
pages = {217--232},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.034329},
doi = {10.1504/IJSTM.2010.034329},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LeeBL10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LeeCHH10,
author = {Chung{-}Shing Lee and
Yiche Grace Chen and
Jonathan C. Ho and
Pi{-}Feng Hsieh},
title = {An integrated framework for managing knowledge-intensive service innovation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {1/2},
pages = {20--39},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.029669},
doi = {10.1504/IJSTM.2010.029669},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LeeCHH10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LeeLKH10,
author = {Carman K. M. Lee and
Henry C. W. Lau and
S. K. Kwok and
George T. S. Ho},
title = {Design and development of Supply Chain Knowledge Discovery System
for Customer Relationship Management},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {1},
pages = {2--16},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032880},
doi = {10.1504/IJSTM.2010.032880},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LeeLKH10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Li10,
author = {Cheng Li},
title = {The resolution of conflict between ecotourism and community interests
in China: basis on the Pigovian tax design},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {3/4},
pages = {205--217},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032078},
doi = {10.1504/IJSTM.2010.032078},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Li10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Li10a,
author = {Cheng Li},
title = {The effect of public participation on resource exploitation in heritage
sites and national parks: case study of Western China},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {3/4},
pages = {263--280},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032082},
doi = {10.1504/IJSTM.2010.032082},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Li10a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Mathies10,
author = {Christine Mathies},
title = {Customer interfaces in the accommodation industry - enhancing and
constraining factors of {IT} adoption},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {2/3},
pages = {259--277},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.034332},
doi = {10.1504/IJSTM.2010.034332},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Mathies10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PaskalevaA10,
author = {Krassimira Antonova Paskaleva and
Jose Angel Azorin},
title = {Developing integrated e-tourism services for cultural heritage destinations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {3/4},
pages = {247--262},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032081},
doi = {10.1504/IJSTM.2010.032081},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PaskalevaA10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PengYY10,
author = {Zou Peng and
Yuanyuan Hao and
Yijun Li},
title = {Customer value segmentation based on cost-sensitive learning Support
Vector Machine},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {1},
pages = {126--137},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032888},
doi = {10.1504/IJSTM.2010.032888},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PengYY10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SoleC10,
author = {Francesco Sole and
Daniela Carlucci},
title = {Understanding value created by {KIBS:} a business customer perspective},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {4},
pages = {376--390},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.035785},
doi = {10.1504/IJSTM.2010.035785},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SoleC10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SommestadL10,
author = {Teodor Sommestad and
Joakim Lilliesk{\"{o}}ld},
title = {Development of an effort estimation model - a case study on delivery
projects at a leading {IT} provider within the electric utility industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {1/2},
pages = {152--169},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.029675},
doi = {10.1504/IJSTM.2010.029675},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SommestadL10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SoodL10,
author = {Aarti Sood and
Ian Lings},
title = {Empowerment and role stress in the human interface between the firm
and its markets},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {2/3},
pages = {233--249},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.034330},
doi = {10.1504/IJSTM.2010.034330},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SoodL10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SpiveyMK10,
author = {W. Austin Spivey and
J. Michael Munson and
Alberto D. King},
title = {Growth among technology service firms: insights from the balanced
scorecard},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {1/2},
pages = {63--84},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.029671},
doi = {10.1504/IJSTM.2010.029671},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SpiveyMK10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SuPJ10,
author = {Ying Su and
Jie Peng and
Zhanming Jin},
title = {Quantitative models for service quality strategy implementation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {2/3},
pages = {163--187},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.034326},
doi = {10.1504/IJSTM.2010.034326},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SuPJ10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SuntornpithugKK10,
author = {Nichaya Suntornpithug and
Gokhan M. Karaatli and
Joseph N. Khamalah},
title = {Investigating relationships between organisational commitment, employee
empowerment, customer intelligence and Customer Relationship Performance
among small service firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {1},
pages = {77--91},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032883},
doi = {10.1504/IJSTM.2010.032883},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SuntornpithugKK10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/VelibeyogluY10,
author = {Koray Velibeyoglu and
Tan Yigitcanlar},
title = {An evaluation methodology for the tangible and intangible assets of
city-regions: the 6K1C framework},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {4},
pages = {343--359},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.035783},
doi = {10.1504/IJSTM.2010.035783},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/VelibeyogluY10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Vuolle10,
author = {Maiju Vuolle},
title = {Productivity impacts of mobile office service},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {4},
pages = {326--342},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.035782},
doi = {10.1504/IJSTM.2010.035782},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Vuolle10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WengL10,
author = {Calvin S. Weng and
Kuei{-}Kuei Lai},
title = {The isomorphic development of insurance - the perspective of social
network analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {13},
number = {1/2},
pages = {85--104},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.029672},
doi = {10.1504/IJSTM.2010.029672},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WengL10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WuICZL10,
author = {Chun{-}Ho Wu and
W. H. Ip and
Ching{-}Yuen Chan and
Y. Zheng and
Z. M. Lu},
title = {A case study on multimedia e-tailing services: can watermarks help
build customer relationships?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {1},
pages = {58--76},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.032881},
doi = {10.1504/IJSTM.2010.032881},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WuICZL10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BanomyongBP09,
author = {Ruth Banomyong and
Anthony Beresford and
Stephen Pettit},
title = {Logistics relief response model: the case of Thailand's tsunami affected
area},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {4},
pages = {414--429},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025816},
doi = {10.1504/IJSTM.2009.025816},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/BanomyongBP09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BergE09,
author = {Daniel Berg and
Norman G. Einspruch},
title = {Characterisation of the Goods and Services Sectors: technology management
implications},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {4},
pages = {323--333},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.024564},
doi = {10.1504/IJSTM.2009.024564},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BergE09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BleckenHDS09,
author = {Alexander Blecken and
Bernd Hellingrath and
Wilhelm Dangelmaier and
Sabine F. Schulz},
title = {A humanitarian supply chain process reference model},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {4},
pages = {391--413},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025815},
doi = {10.1504/IJSTM.2009.025815},
timestamp = {Tue, 07 May 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BleckenHDS09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChatzoglouS09,
author = {Prodromos D. Chatzoglou and
Lazaros Sarigiannidis},
title = {Business outsourcing and organisational performance: the case of the
Greek hotel industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {2},
pages = {105--127},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022520},
doi = {10.1504/IJSTM.2009.022520},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChatzoglouS09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Chen09,
author = {Tser{-}Yieth Chen},
title = {Scenario analysis using embedded technology roadmap for a digital
video system platform for family use development},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {4},
pages = {374--389},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.024568},
doi = {10.1504/IJSTM.2009.024568},
timestamp = {Wed, 30 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Chen09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChouY09,
author = {Ying{-}Chyi Chou and
Hsin{-}Yi Yen},
title = {Business models for R{\&}D service firms in Taiwan},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {2},
pages = {145--161},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022522},
doi = {10.1504/IJSTM.2009.022522},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChouY09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ClementsW09,
author = {Michael D. J. Clements and
Mark M. J. Wilson},
title = {Aligning 3PL service bundles with relational integration: a conceptual
model},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {1},
pages = {88--105},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025038},
doi = {10.1504/IJSTM.2009.025038},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ClementsW09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CrookDAC09,
author = {T. Russell Crook and
Paul Louis Drnevich and
Garry L. Adams and
James G. Combs},
title = {How important are transaction costs for service firm integration decisions?
{A} meta-analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {2},
pages = {128--144},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022521},
doi = {10.1504/IJSTM.2009.022521},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CrookDAC09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DavidssonEGW09,
author = {Nina Davidsson and
Bo Edvardsson and
Anders Gustafsson and
Lars Witell},
title = {Degree of service-orientation in the pulp and paper industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {1},
pages = {24--41},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022380},
doi = {10.1504/IJSTM.2009.022380},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DavidssonEGW09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DengLW09,
author = {Zhaohua Deng and
Yaobin Lu and
Bin Wang},
title = {Understanding Chinese enterprises' adoption of enterprise short message
services: combining {IDT} and {TTF}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {2},
pages = {192--215},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025234},
doi = {10.1504/IJSTM.2009.025234},
timestamp = {Fri, 09 Apr 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DengLW09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DeyCOK09,
author = {Prasanta Kumar Dey and
Chotchai Charoenngam and
Stephen O. Ogunlana and
Dechjaroen Kajornkiat},
title = {Multi-party risk management helps manage cement plant construction
in Thailand},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {4},
pages = {411--435},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.024577},
doi = {10.1504/IJSTM.2009.024577},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DeyCOK09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GebauerP09,
author = {Heiko Gebauer and
Felix Putz},
title = {Organisational structures for the service business in product-oriented
companies},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {1},
pages = {64--81},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022382},
doi = {10.1504/IJSTM.2009.022382},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GebauerP09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GoldharB09,
author = {Joel Goldhar and
Daniel Berg},
title = {The convergence of factory and service operations in the 21st century:
directions for research and education},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {3},
pages = {223--228},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.024090},
doi = {10.1504/IJSTM.2009.024090},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GoldharB09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Gonzalez-MorenoS09,
author = {Angela Gonzalez{-}Moreno and
Francisco Jose Saez{-}Martinez},
title = {Performance impact of corporate entrepreneurship in the service sector:
a contingency approach},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {3},
pages = {297--316},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025392},
doi = {10.1504/IJSTM.2009.025392},
timestamp = {Thu, 18 Jul 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Gonzalez-MorenoS09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HippB09,
author = {Christiane Hipp and
Ricarda B. Bouncken},
title = {Intellectual property protection in collaborative innovation activities
within services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {3},
pages = {273--296},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025391},
doi = {10.1504/IJSTM.2009.025391},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HippB09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HsuS09,
author = {Cheng Hsu and
James C. Spohrer},
title = {Improving service quality and productivity: exploring the digital
connections scaling model},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {3},
pages = {272--292},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.024093},
doi = {10.1504/IJSTM.2009.024093},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HsuS09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JayaramS09,
author = {J. Karthick Jayaram and
K. Sankaranarayanasamy},
title = {Influence of 3PL in tolerance synthesis of an assembly: a successive
case study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {1},
pages = {81--87},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025037},
doi = {10.1504/IJSTM.2009.025037},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JayaramS09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KannanMH09,
author = {Kannan Govindan and
Palaniappan Murugesan and
A. Noorul Haq},
title = {3PRLP's selection using an integrated analytic hierarchy process and
linear programming},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {1},
pages = {61--80},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025036},
doi = {10.1504/IJSTM.2009.025036},
timestamp = {Tue, 12 Mar 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/KannanMH09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KannanMSH09,
author = {Kannan Govindan and
Palaniappan Murugesan and
P. Senthil and
A. Noorul Haq},
title = {Multicriteria group decision making for the third party reverse logistics
service provider in the supply chain model using fuzzy {TOPSIS} for
transportation services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {2},
pages = {162--181},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022523},
doi = {10.1504/IJSTM.2009.022523},
timestamp = {Tue, 12 Mar 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/KannanMSH09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KautonenH09,
author = {Mika Kautonen and
Marja Hyypia},
title = {Internationalising business services and the national innovation system:
The Finnish business services sector in a European comparison},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {3},
pages = {229--246},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.024091},
doi = {10.1504/IJSTM.2009.024091},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KautonenH09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KowalkowskiBK09,
author = {Christian Kowalkowski and
Per{-}Olof Brehmer and
Daniel Kindstrom},
title = {Managing industrial service offerings: requirements on content and
processes},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {1},
pages = {42--63},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022381},
doi = {10.1504/IJSTM.2009.022381},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KowalkowskiBK09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LaanBFV09,
author = {Erwin A. van der Laan and
Marisa P. de Brito and
Paul C. van Fenema and
S. C. Vermaesen},
title = {Managing information cycles for intra-organisational coordination
of humanitarian logistics},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {4},
pages = {362--390},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025814},
doi = {10.1504/IJSTM.2009.025814},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LaanBFV09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Lamminmaki09,
author = {Dawne Lamminmaki},
title = {An investigation of the role played by frequency and uncertainty in
hotel outsourcing decisions},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {2},
pages = {182--201},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022524},
doi = {10.1504/IJSTM.2009.022524},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Lamminmaki09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiXW09,
author = {Jing{-}Hua Li and
Lei Xu and
Xiu{-}Lan Wu},
title = {New service development using GAP-based {QFD:} a mobile telecommunication
case},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {2},
pages = {146--174},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025232},
doi = {10.1504/IJSTM.2009.025232},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiXW09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LinD09,
author = {Linda Lin and
Tugrul U. Daim},
title = {Platform strategy framework for internet-based service development:
case of eBay},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {4},
pages = {334--354},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.024565},
doi = {10.1504/IJSTM.2009.024565},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LinD09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MaLL09,
author = {Qinhai Ma and
Ruping Liu and
Zhengdan Liu},
title = {Customer social norm attribute of services: why does it matter and
how do we deal with it?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {2},
pages = {175--191},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025233},
doi = {10.1504/IJSTM.2009.025233},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MaLL09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Melao09,
author = {Nuno Mel{\~{a}}o},
title = {E-business processes and e-Business Process Modelling: a state-of-the-art
overview},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {3},
pages = {293--322},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.024094},
doi = {10.1504/IJSTM.2009.024094},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Melao09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/OzyilmazB09,
author = {Adnan Ozyilmaz and
Daniel Berg},
title = {The role of Information Technology in service innovation in the two
different quadrants of the service-process matrix},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {3},
pages = {247--271},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.024092},
doi = {10.1504/IJSTM.2009.024092},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/OzyilmazB09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PanesarM09,
author = {Sukhvir Singh Panesar and
Tore Markeset},
title = {Industrial services innovation process: influencing factors - a case
study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {1},
pages = {82--102},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022383},
doi = {10.1504/IJSTM.2009.022383},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PanesarM09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PanshefDSB09,
author = {Veselin Panshef and
Edgar Dorsam and
Tomohiko Sakao and
Herbert Birkhofer},
title = {Value-chain-oriented service development by means of a 'two-channel
service model'},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {1},
pages = {4--23},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022379},
doi = {10.1504/IJSTM.2009.022379},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PanshefDSB09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/QureshiKK09,
author = {Mohamed Rafik N. Qureshi and
Pradeep Kumar and
Dinesh Kumar},
title = {Selection of 3PL service providers: a combined approach of {AHP} and
Graph theory},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {1},
pages = {35--60},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025035},
doi = {10.1504/IJSTM.2009.025035},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/QureshiKK09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/RitalaHB09,
author = {Paavo Ritala and
Pia Hurmelinna{-}Laukkanen and
Kirsimarja Blomqvist},
title = {Tug of war in innovation - coopetitive service development},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {3},
pages = {255--272},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025390},
doi = {10.1504/IJSTM.2009.025390},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/RitalaHB09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Routroy09,
author = {Srikanta Routroy},
title = {Selection of Third Party Logistics Provider in supply chain},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {1},
pages = {23--34},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025034},
doi = {10.1504/IJSTM.2009.025034},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Routroy09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SasikumarKH09,
author = {P. Sasikumar and
Kannan Govindan and
A. Noorul Haq},
title = {A heuristic based approach to vehicle routing model for Third Party
Reverse Logistics provider},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {1},
pages = {106--125},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025039},
doi = {10.1504/IJSTM.2009.025039},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SasikumarKH09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Schultz09,
author = {Carsten Schultz},
title = {Collaboration with users of innovative healthcare services - the role
of service familiarity},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {3},
pages = {338--355},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025394},
doi = {10.1504/IJSTM.2009.025394},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Schultz09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ShenWZ09,
author = {Huayu Shen and
Jia Wei and
Lingjie Zheng},
title = {An empirical study on the influential factors of travel agency websites
quality based on the users' perception},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {2},
pages = {216--230},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025235},
doi = {10.1504/IJSTM.2009.025235},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ShenWZ09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SkibaH09,
author = {Florian Skiba and
Cornelius Herstatt},
title = {Users as sources for radical service innovations: opportunities from
collaboration with service lead users},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {3},
pages = {317--337},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025393},
doi = {10.1504/IJSTM.2009.025393},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SkibaH09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TaylorP09,
author = {David Taylor and
Stephen Pettit},
title = {A consideration of the relevance of lean supply chain concepts for
humanitarian aid provision},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {4},
pages = {430--444},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025817},
doi = {10.1504/IJSTM.2009.025817},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TaylorP09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Tsai09,
author = {Min{-}Jen Tsai},
title = {From {OEM} to brand name enterprise: the transformation of the after-sale
service of MiTAC, Inc},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {4},
pages = {390--410},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.024572},
doi = {10.1504/IJSTM.2009.024572},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Tsai09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TsaiLC09,
author = {Ming{-}Tien Tsai and
MengKuan Lai and
Ching{-}Liang Chen},
title = {An examination of New Product Development strategy and brand equity
approaches for retailers},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {4},
pages = {355--373},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.024566},
doi = {10.1504/IJSTM.2009.024566},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TsaiLC09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/VinayKS09,
author = {Vinay V. Panicker and
Kannan Govindan and
P. Sasikumar},
title = {Conceptual study on 3PL/4PL/ new trends for service industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {1},
pages = {3--22},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025033},
doi = {10.1504/IJSTM.2009.025033},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/VinayKS09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WuD09,
author = {Qing Wu and
Bin Dan},
title = {Outsourcing logistics channel coordination with logistics service
levels dependent market demand},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {2},
pages = {202--221},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022525},
doi = {10.1504/IJSTM.2009.022525},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WuD09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WuJLQ09,
author = {F. Wu and
T. Jia and
S. L. Liu and
J. Y. Qi},
title = {The analysis of service station allocation in the hospital based on
bottleneck model},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {2},
pages = {231--251},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025236},
doi = {10.1504/IJSTM.2009.025236},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WuJLQ09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhouLW09,
author = {Hao Zhou and
Lirong R. Long and
Yuqing Q. Wang},
title = {What is the most important predictor of employees' turnover intention
in Chinese call centre: job satisfaction, organisational commitment
or career commitment?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {12},
number = {2},
pages = {129--145},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.025231},
doi = {10.1504/IJSTM.2009.025231},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhouLW09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AgrawalB08,
author = {Gaurav K. Agrawal and
Daniel Berg},
title = {Role and impact of 'technology' in the service development process:
a research study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {2},
pages = {103--121},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.018423},
doi = {10.1504/IJSTM.2008.018423},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AgrawalB08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AntoniettiC08,
author = {Roberto Antonietti and
Giulio Cainelli},
title = {Spatial agglomeration, technology and outsourcing of knowledge-intensive
business services: empirical insights from Italy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {273--298},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022123},
doi = {10.1504/IJSTM.2008.022123},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AntoniettiC08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AslesenIS08,
author = {Heidi Wiig Aslesen and
Arne Isaksen and
Lasse Sigbjorn Stambol},
title = {Knowledge-Intensive Business Service as innovation agent through client
interaction and labour mobility},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {2},
pages = {138--153},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.018428},
doi = {10.1504/IJSTM.2008.018428},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AslesenIS08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Baycan-LeventKG08,
author = {Tuzin Baycan{-}Levent and
Seda Kundak and
Aliye Ahu Gulumser},
title = {City-to-city linkages in a mobile society: the role of urban networks
in Eurocities and Sister Cities},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {1},
pages = {83--109},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.020349},
doi = {10.1504/IJSTM.2008.020349},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Baycan-LeventKG08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BrysonD08,
author = {John R. Bryson and
Peter W. Daniels},
title = {Skills, expertise and innovation in the developing knowledge economy:
the case of business and professional services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {3/4},
pages = {249--267},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.019706},
doi = {10.1504/IJSTM.2008.019706},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BrysonD08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChiesaFM08,
author = {Vittorio Chiesa and
Federico Frattini and
Raffaella Manzini},
title = {Managing and organising technical and scientific service firms: a
taxonomy and an empirical study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {211--234},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022120},
doi = {10.1504/IJSTM.2008.022120},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChiesaFM08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Coccossis08,
author = {Harry Coccossis},
title = {Cultural heritage, local resources and sustainable tourism},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {1},
pages = {8--14},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.020340},
doi = {10.1504/IJSTM.2008.020340},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Coccossis08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ConstantinM08,
author = {Daniela{-}Luminita Constantin and
Constantin Mitrut},
title = {Tourism, cultural resources and regional competitiveness: a case study
in Romania},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {1},
pages = {48--60},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.020346},
doi = {10.1504/IJSTM.2008.020346},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/ConstantinM08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CracoliciCN08,
author = {Maria Francesca Cracolici and
Miranda Cuffaro and
Peter Nijkamp},
title = {Sustainable tourist development in Italian holiday destinations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {1},
pages = {39--47},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.020345},
doi = {10.1504/IJSTM.2008.020345},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/CracoliciCN08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Diamond08,
author = {Chris Diamond},
title = {Telework management and work practices: the case of an Australian
telecentre},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {2},
pages = {93--102},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.018422},
doi = {10.1504/IJSTM.2008.018422},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Diamond08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DjellalG08,
author = {Faridah Djellal and
Faiz Gallouj},
title = {A model for analysing the innovation dynamic in services: the case
of 'assembled' services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {3/4},
pages = {285--304},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.019702},
doi = {10.1504/IJSTM.2008.019702},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DjellalG08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Fuglsang08,
author = {Lars Fuglsang},
title = {Capturing the benefits of open innovation in public innovation: a
case study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {3/4},
pages = {234--248},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.019705},
doi = {10.1504/IJSTM.2008.019705},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Fuglsang08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GallegoR08,
author = {Jorge Gallego and
Luis Rubalcaba},
title = {Shaping R{\&}D and services innovation in Europe},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {3/4},
pages = {199--217},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.019703},
doi = {10.1504/IJSTM.2008.019703},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GallegoR08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Gallouj08,
author = {Camal Gallouj},
title = {Innovation in large-scale retailing: towards a revisited approach
to its organising principles and trajectories},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {3/4},
pages = {305--319},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.019708},
doi = {10.1504/IJSTM.2008.019708},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Gallouj08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Girard08,
author = {L. Fusco Girard},
title = {Cultural tourism: from culture fruition to culture communication and
production},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {1},
pages = {15--28},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.020343},
doi = {10.1504/IJSTM.2008.020343},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Girard08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GrewalSG08,
author = {Chandandeep Singh Grewal and
Kuldeep Kumar Sareen and
Sumit Gill},
title = {A multicriteria logistics-outsourcing decision making using the analytic
hierarchy process},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {1},
pages = {1--13},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.016808},
doi = {10.1504/IJSTM.2008.016808},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GrewalSG08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HertogRS08,
author = {Pim den Hertog and
Luis Rubalcaba and
Jeroen Segers},
title = {Is there a rationale for services R{\&}D and innovation policies?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {3/4},
pages = {334--354},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.019710},
doi = {10.1504/IJSTM.2008.019710},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HertogRS08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Hipp08,
author = {Christiane Hipp},
title = {Service peculiarities and the specific role of technology in service
innovation management},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {2},
pages = {154--173},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.018433},
doi = {10.1504/IJSTM.2008.018433},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Hipp08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HorgosK08,
author = {Daniel Horgos and
Andreas Koch},
title = {The internal differentiation of the {KIBS} sector: empirical evidence
from cluster analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {190--210},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022119},
doi = {10.1504/IJSTM.2008.022119},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HorgosK08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KautonenT08,
author = {Mika Kautonen and
Anne Tuhkunen},
title = {Intermediating between the international and local levels: business
consultancy and advertising firms and their clients in Finland},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {235--253},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022121},
doi = {10.1504/IJSTM.2008.022121},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KautonenT08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MasurelNW08,
author = {Enno Masurel and
Peter Nijkamp and
Lisanne Warmerdam},
title = {Integrative assessment of tourists' satisfaction: an empirical analysis
of visitors of the Anne Frank House in Amsterdam},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {1},
pages = {110--127},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.020350},
doi = {10.1504/IJSTM.2008.020350},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/MasurelNW08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MazumdarR08,
author = {Chandra Sen Mazumdar and
N. R. Srinivasa Raghavan},
title = {Server-switching policy for call routing in a multiskill inbound call
centre},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {1},
pages = {14--32},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.016809},
doi = {10.1504/IJSTM.2008.016809},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MazumdarR08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MelachrinoudisM08,
author = {Emanuel Melachrinoudis and
Hokey Min},
title = {The hybrid queuing and bi-objective integer programming model for
scheduling frontline employees in a retail organisation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {1},
pages = {33--50},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.016810},
doi = {10.1504/IJSTM.2008.016810},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MelachrinoudisM08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MinKK08,
author = {Hokey Min and
Chang Seong Ko and
Hyun{-}Jeung Ko},
title = {Managing product returns in customer-centric e-tail environments},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {1},
pages = {51--70},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.016811},
doi = {10.1504/IJSTM.2008.016811},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MinKK08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MinY08,
author = {Hokey Min and
Vincent Yu},
title = {Reengineering call centre operations using simulation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {1},
pages = {71--78},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.016812},
doi = {10.1504/IJSTM.2008.016812},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MinY08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MontisM08,
author = {Andrea De Montis and
Vinicio De Montis},
title = {Planners in the face of mining cultural heritage: tourism development
at L'Argentiera, Italy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {1},
pages = {128--146},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.020352},
doi = {10.1504/IJSTM.2008.020352},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MontisM08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Muller08,
author = {Emmanuel Muller},
title = {Tracking knowledge angels: a research proposal},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {343--348},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022128},
doi = {10.1504/IJSTM.2008.022128},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Muller08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Murad08,
author = {Abdulkader A. Murad},
title = {Creating a {GIS} application for defining retail catchment area at
Jeddah City},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {1},
pages = {79--92},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.016813},
doi = {10.1504/IJSTM.2008.016813},
timestamp = {Mon, 03 Jan 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/Murad08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/NijkampR08,
author = {Peter Nijkamp and
Patrizia Riganti},
title = {Assessing cultural heritage benefits for urban sustainable development},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {1},
pages = {29--38},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.020344},
doi = {10.1504/IJSTM.2008.020344},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/NijkampR08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Opitz08,
author = {Marc Opitz},
title = {When innovating services, are 12 Ps enough? Towards a design oriented
framework},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {3/4},
pages = {320--333},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.019709},
doi = {10.1504/IJSTM.2008.019709},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Opitz08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PaallysahoK08,
author = {Seliina Paallysaho and
Jari Kuusisto},
title = {Intellectual property protection as a key driver of service innovation:
an analysis of innovative {KIBS} businesses in Finland and the {UK}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {3/4},
pages = {268--284},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.019707},
doi = {10.1504/IJSTM.2008.019707},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PaallysahoK08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PanesarMK08,
author = {Sukhvir Singh Panesar and
Tore Markeset and
Rajesh Kumar},
title = {Industrial service innovation growth and barriers},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {2},
pages = {174--193},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.018434},
doi = {10.1504/IJSTM.2008.018434},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PanesarMK08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Riganti08,
author = {Patrizia Riganti},
title = {Assessing the impacts of cultural tourism on small and medium sized
European cities: a valuation framework for the city of Syracuse},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {1},
pages = {61--82},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.020347},
doi = {10.1504/IJSTM.2008.020347},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Riganti08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/RodriguezC08,
author = {Mercedes Rodriguez and
Jos{\'{e}} Antonio Camacho Ballesta},
title = {Are {KIBS} more than intermediate inputs? An examination into their
R{\&}D diffuser role in Europe},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {254--272},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022122},
doi = {10.1504/IJSTM.2008.022122},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/RodriguezC08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/StahleckerM08,
author = {Thomas Stahlecker and
Emmanuel Muller},
title = {{KIBS} startups in the Stuttgart region: a surprisingly below-average
rate?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {330--336},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022126},
doi = {10.1504/IJSTM.2008.022126},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/StahleckerM08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Strambach08,
author = {Simone Strambach},
title = {Knowledge-Intensive Business Services {(KIBS)} as drivers of multilevel
knowledge dynamics},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {152--174},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022117},
doi = {10.1504/IJSTM.2008.022117},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Strambach08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Sundbo08,
author = {Jon Sundbo},
title = {Customer-based innovation of knowledge e-services: the importance
of after-innovation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {3/4},
pages = {218--233},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.019704},
doi = {10.1504/IJSTM.2008.019704},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Sundbo08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TodtlingLT08,
author = {Franz T{\"{o}}dtling and
Lukas Lengauer and
Michaela Trippl},
title = {Start-ups and innovation in the Vienna {ICT} sector: how important
is the local cluster?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {299--317},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022124},
doi = {10.1504/IJSTM.2008.022124},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TodtlingLT08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ToivonenBT08,
author = {Marja Toivonen and
Saara Brax and
Tiina Tuominen},
title = {Client-oriented multicompetence: the core asset in {KIBS}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {175--189},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022118},
doi = {10.1504/IJSTM.2008.022118},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ToivonenBT08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TsengP08,
author = {Chun{-}Yao Tseng and
Da Chang Pai},
title = {A comparison of the effects of traditional production factors and
sources of innovation on KIBS' performance: an empirical study of
Taiwanese {IC} design firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {318--329},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022125},
doi = {10.1504/IJSTM.2008.022125},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TsengP08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZenkerD08,
author = {Andrea Zenker and
David Doloreux},
title = {KIBS, perceptions and innovation patterns},
journal = {Int. J. Serv. Technol. Manag.},
volume = {10},
number = {2/3/4},
pages = {337--342},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.022127},
doi = {10.1504/IJSTM.2008.022127},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZenkerD08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhuangF08,
author = {Youlong Zhuang and
Charles Franz},
title = {Types of electronic commerce adoption in banks: an exploratory study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {2},
pages = {122--137},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.018425},
doi = {10.1504/IJSTM.2008.018425},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhuangF08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AgrawalB07,
author = {Gaurav K. Agrawal and
Daniel Berg},
title = {Technology in the service development process: a missing dimension},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {2/3},
pages = {107--122},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012863},
doi = {10.1504/IJSTM.2007.012863},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AgrawalB07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Anderson07,
author = {Jon E. Anderson},
title = {Random effect modelling using Bayesian methods},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {4/5},
pages = {316--328},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013922},
doi = {10.1504/IJSTM.2007.013922},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Anderson07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BrailsfordLP07,
author = {Tim J. Brailsford and
Szu{-}Lang Liao and
Jack H. W. Penm},
title = {Measuring financial synergies in cross-border M{\&}A transactions
using diffusion processes},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {4/5},
pages = {276--292},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013920},
doi = {10.1504/IJSTM.2007.013920},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BrailsfordLP07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenCT07,
author = {Andrew H. Chen and
Elaine T. Chen and
Richard Deane Terrell},
title = {Management of indexed government debt: assessing the case for an inflation-indexed
bond},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {4/5},
pages = {261--275},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013919},
doi = {10.1504/IJSTM.2007.013919},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenCT07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenKT07,
author = {Andrew H. Chen and
John W. Kensinger and
Richard Deane Terrell},
title = {The impact of employee stock ownership on firms' investments and market
value},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {4/5},
pages = {293--315},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013921},
doi = {10.1504/IJSTM.2007.013921},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenKT07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChukwunonsoN07,
author = {N. C. Chukwunonso and
N. N. O. Ndu},
title = {Landscaping services adoption by organisations in Malaysia: a strategic
response to sustainable development},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {1},
pages = {80--106},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012220},
doi = {10.1504/IJSTM.2007.012220},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChukwunonsoN07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CortiM07,
author = {Donatella Corti and
John Mills},
title = {A classification of after-sales services within the capital goods
industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {6},
pages = {512--528},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013945},
doi = {10.1504/IJSTM.2007.013945},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CortiM07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/EdwardsGL07,
author = {Howard P. Edwards and
Kondaswamy Govindaraju and
Chin Diew Lai},
title = {A control chart procedure for monitoring university student grading},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {4/5},
pages = {344--354},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013924},
doi = {10.1504/IJSTM.2007.013924},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/EdwardsGL07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GebauerP07,
author = {Heiko Gebauer and
Felix Putz},
title = {The impact of service offerings on service-related performance outcomes},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {2/3},
pages = {123--138},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012864},
doi = {10.1504/IJSTM.2007.012864},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GebauerP07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GuptaG07,
author = {Amit Gupta and
Martin J. Gannon},
title = {Effect of service climate on service quality: an integrative model},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {2/3},
pages = {174--187},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012867},
doi = {10.1504/IJSTM.2007.012867},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GuptaG07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GuritingCN07,
author = {Petrus Guriting and
Gibson Chunwen and
N. N. O. Ndu},
title = {Computer self-efficacy levels, perceptions and adoption of online
banking},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {1},
pages = {54--61},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012218},
doi = {10.1504/IJSTM.2007.012218},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GuritingCN07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HoHTY07,
author = {Kai{-}chiu Ho and
Patrick Chi{-}leung Hui and
Xiao{-}ming Tao and
Philip Kwok{-}wing Yeung},
title = {A review of technological change of Hong Kong Textile and Clothing
industry in relation to the change of the government's industrial
policy from 1974 to 2003},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {2/3},
pages = {224--259},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012870},
doi = {10.1504/IJSTM.2007.012870},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HoHTY07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/IgnatiusJR07,
author = {Joshua Ignatius and
Muhamad Jantan and
T. Ramayah},
title = {Innovativeness in New Product Development {(NPD):} validating a new
measure for inter-/intra-functional technological learning},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {1},
pages = {21--40},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012216},
doi = {10.1504/IJSTM.2007.012216},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/IgnatiusJR07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KarjaluotoA07,
author = {Heikki Karjaluoto and
Terhi Alatalo},
title = {Consumers' attitudes towards and intention to participate in mobile
marketing},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {2/3},
pages = {155--173},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012866},
doi = {10.1504/IJSTM.2007.012866},
timestamp = {Wed, 16 Mar 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/KarjaluotoA07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KoivumakiS07,
author = {Timo Koivum{\"{a}}ki and
Rauli Svento},
title = {Development of strategic business network for local travel industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {2/3},
pages = {207--223},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012869},
doi = {10.1504/IJSTM.2007.012869},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KoivumakiS07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Lin07,
author = {Shu Ling Lin},
title = {Risk management of banking industry in Taiwan},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {4/5},
pages = {421--451},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013928},
doi = {10.1504/IJSTM.2007.013928},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Lin07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LinST07,
author = {Shu Ling Lin and
David Service and
Richard Deane Terrell},
title = {Assessment on the social responsibility of Taiwan's manufacturing
industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {4/5},
pages = {355--388},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013925},
doi = {10.1504/IJSTM.2007.013925},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LinST07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Ndubisi07,
author = {Nelson Oly Ndubisi},
title = {E-commerce adoption by non-profit organisations: key dimensions of
facilitators},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {1},
pages = {2--20},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012215},
doi = {10.1504/IJSTM.2007.012215},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Ndubisi07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/NonthaleerakH07,
author = {P. Nonthaleerak and
Linda C. Hendry},
title = {Six Sigma action research in Thailand: a comparative study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {6},
pages = {491--511},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013944},
doi = {10.1504/IJSTM.2007.013944},
timestamp = {Fri, 21 Aug 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/NonthaleerakH07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PegelsS07,
author = {C. Carl Pegels and
Yong I. Song},
title = {Market competition and cooperation: identifying competitive/cooperative
interaction groups},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {2/3},
pages = {139--154},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012865},
doi = {10.1504/IJSTM.2007.012865},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PegelsS07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Penm07,
author = {Jack H. W. Penm},
title = {Improvement of beehive management practices in biology using kernel-based
subset vector autoregressive modelling},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {4/5},
pages = {389--402},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013926},
doi = {10.1504/IJSTM.2007.013926},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Penm07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PerezSCJ07,
author = {Manuela P{\'{e}}rez P{\'{e}}rez and
Angel Mart{\'{\i}}nez S{\'{a}}nchez and
Pilar De Luis Carnicer and
Mar{\'{\i}}a Jos{\'{e}} Vela Jim{\'{e}}nez},
title = {Modelling the adoption of teleworking: an empirical study of resources
and organisational factors},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {2/3},
pages = {188--206},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012868},
doi = {10.1504/IJSTM.2007.012868},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PerezSCJ07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PrajogoG07,
author = {Daniel I. Prajogo and
Mark Goh},
title = {Operations Management activities and operational performance in service
firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {6},
pages = {478--490},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013943},
doi = {10.1504/IJSTM.2007.013943},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PrajogoG07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/RobainaR07,
author = {V{\'{\i}}ctor Padr{\'{o}}n Robaina and
Tom{\'{a}}s F. Espino{-}Rodr{\'{\i}}guez},
title = {Identifying and determining the key processes for quality management
systems in the hotel sector},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {6},
pages = {529--545},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013946},
doi = {10.1504/IJSTM.2007.013946},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/RobainaR07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Shu-FongYMN07,
author = {L. Shu{-}Fong and
F. Mei Yin and
S. S. Kah Ming and
Nelson Oly Ndubisi},
title = {Attitude towards internet banking: a study of influential factors
in Malaysia},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {1},
pages = {41--53},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012217},
doi = {10.1504/IJSTM.2007.012217},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Shu-FongYMN07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TasminW07,
author = {Rosmaini Tasmin and
Peter Woods},
title = {Relationship between corporate knowledge management and the firm's
innovation capability},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {1},
pages = {62--79},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.012219},
doi = {10.1504/IJSTM.2007.012219},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TasminW07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WardG07,
author = {Yvonne Ward and
Andrew Graves},
title = {Through-life management: the provision of total customer solutions
in the aerospace industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {6},
pages = {455--477},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013942},
doi = {10.1504/IJSTM.2007.013942},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WardG07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WongPS07,
author = {Wing{-}Keung Wong and
Jack H. W. Penm and
David Service},
title = {Are mortgage and capital markets integrated in the USA? {A} study
of time-varying cointegration},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {4/5},
pages = {403--420},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013927},
doi = {10.1504/IJSTM.2007.013927},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WongPS07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YoussefH07,
author = {Kais Ben Youssef and
Yasuo Hoshino},
title = {The influence of firm-specific advantages and entry mode choice on
performance: the case of Japanese foreign direct investment in Australia},
journal = {Int. J. Serv. Technol. Manag.},
volume = {8},
number = {4/5},
pages = {329--343},
year = {2007},
url = {https://doi.org/10.1504/IJSTM.2007.013923},
doi = {10.1504/IJSTM.2007.013923},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YoussefH07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Abetti06,
author = {Pier A. Abetti},
title = {The acquisition by Steria of Bull's service companies: motivations,
negotiations, integration and strategic implications {(2000-2004)}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {1},
pages = {1--31},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.008184},
doi = {10.1504/IJSTM.2006.008184},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Abetti06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AprileGG06,
author = {Domenico Aprile and
Achille Claudio Garavelli and
Ilaria Giannoccaro},
title = {A cost analysis of supply chain flexibility configurations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {5/6},
pages = {535--551},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011285},
doi = {10.1504/IJSTM.2006.011285},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AprileGG06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BhaumikK06,
author = {Pradip K. Bhaumik and
Sachin Kataria},
title = {Lateral transshipment for managing excesses and shortages in a multilocation
inventory system: a case study of Timex Watches Ltd},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {5/6},
pages = {602--614},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011293},
doi = {10.1504/IJSTM.2006.011293},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BhaumikK06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChanST06,
author = {Felix T. S. Chan and
Rahul Swarnkar and
Manoj Kumar Tiwari},
title = {Synchronisation issue of supply chains: a six-sigma constrained random
search approach},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {5/6},
pages = {552--567},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011287},
doi = {10.1504/IJSTM.2006.011287},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChanST06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChienW06,
author = {Shu{-}Hua Chien and
Jyh{-}Jeng Wu},
title = {A study on pre-announcements of new products and product withdrawn},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {2},
pages = {174--184},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.010002},
doi = {10.1504/IJSTM.2006.010002},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChienW06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DasC06,
author = {Sidhartha R. Das and
Cem Canel},
title = {Designing service processes: a design factor based process model},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {1},
pages = {85--107},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.008188},
doi = {10.1504/IJSTM.2006.008188},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DasC06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DasC06a,
author = {Sidhartha R. Das and
Cem Canel},
title = {Customer satisfaction data on service quality: collection and analysis
by different types of service firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {4},
pages = {332--346},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011002},
doi = {10.1504/IJSTM.2006.011002},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DasC06a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DauschH06,
author = {Mark Dausch and
Cheng Hsu},
title = {Engineering service products: the case of mass-customising service
agreements for heavy equipment industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {1},
pages = {32--51},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.008185},
doi = {10.1504/IJSTM.2006.008185},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DauschH06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DeyGH06,
author = {Prasanta Kumar Dey and
Saumitra Shankar Gupta and
William Ho},
title = {Managing technology in oil pipelines industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {2},
pages = {185--210},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.010003},
doi = {10.1504/IJSTM.2006.010003},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DeyGH06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GutierrezMM06,
author = {Leopoldo J. Gutierrez Gutierrez and
Francisco Jos{\'{e}} Mart{\'{\i}}nez{-}L{\'{o}}pez and
Luis M. Molina{-}Fern{\'{a}}ndez},
title = {A dynamic evaluation of factors determining the quality of service
perceived by clients: an empirical analysis focused on the consultancy
sector},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {4},
pages = {369--382},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011003},
doi = {10.1504/IJSTM.2006.011003},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GutierrezMM06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HazraM06,
author = {Jishnu Hazra and
B. Mahadevan},
title = {A procurement model for electronic markets},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {5/6},
pages = {475--489},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011289},
doi = {10.1504/IJSTM.2006.011289},
timestamp = {Sat, 05 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HazraM06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KimCMHC06,
author = {Jai{-}Beom Kim and
Chong Ju Choi and
Carla C. J. M. Millar and
Brian J. Hilton and
Philip Y. K. Cheng},
title = {Global sourcing partnerships and emerging {MNC} markets: a conceptual
framework},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {5/6},
pages = {463--474},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011288},
doi = {10.1504/IJSTM.2006.011288},
timestamp = {Fri, 10 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/KimCMHC06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LauHILN06,
author = {Henry C. W. Lau and
George T. S. Ho and
Andrew W. H. Ip and
Carman K. M. Lee and
Andrew Ning},
title = {Development of a responsive logistics workflow system: an OLAP-based
hybrid approach},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {5/6},
pages = {568--581},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011290},
doi = {10.1504/IJSTM.2006.011290},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LauHILN06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LeeLSL06,
author = {Tzong{-}Ru Lee and
Jan{-}Mou Li and
Johannes Simons and
Chia{-}Hsiu Sophie Lee},
title = {Comparing usage of mobile commerce in Taiwan, {USA} and Germany},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {3},
pages = {284--296},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.010052},
doi = {10.1504/IJSTM.2006.010052},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LeeLSL06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LeeSJ06,
author = {Kong{-}Rae Lee and
Sang{-}Wan Shim and
Byung{-}Seon Jeong},
title = {{KISA} in innovation of the software sector in Korea},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {2},
pages = {146--153},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.009999},
doi = {10.1504/IJSTM.2006.009999},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LeeSJ06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LinKC06,
author = {Woo{-}Tsong Lin and
David Chien{-}Liang Kuo and
Li{-}Yu Chen},
title = {Global versus local sourcing for different supply chain networks:
an analysis of order unfulfilment rates},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {5/6},
pages = {420--438},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011283},
doi = {10.1504/IJSTM.2006.011283},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LinKC06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Martinez-FernandezK06,
author = {M. Cristina Martinez{-}Fernandez and
Venni Venkata Krishna},
title = {{KISA} in innovation of Australian software firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {2},
pages = {126--136},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.009997},
doi = {10.1504/IJSTM.2006.009997},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Martinez-FernandezK06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Martinez-FernandezM06,
author = {M. Cristina Martinez{-}Fernandez and
Ian Miles},
title = {Inside the software firm: co-production of knowledge and {KISA} in
the innovation process},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {2},
pages = {115--125},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.009996},
doi = {10.1504/IJSTM.2006.009996},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Martinez-FernandezM06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Martinez-Solano06,
author = {Laura E. Martinez{-}Solano},
title = {Role and significance of {KISA} in the innovation of the software
industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {2},
pages = {163--173},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.010001},
doi = {10.1504/IJSTM.2006.010001},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Martinez-Solano06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Martinez-SolanoGW06,
author = {Laura E. Martinez{-}Solano and
Majella Giblin and
Edel Walshe},
title = {{KISA} in innovation of Irish software firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {2},
pages = {137--145},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.009998},
doi = {10.1504/IJSTM.2006.009998},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Martinez-SolanoGW06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MichaelidesK06,
author = {Roula Michaelides and
Dennis F. Kehoe},
title = {Service supply chain management in e-government operations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {3},
pages = {237--252},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.010049},
doi = {10.1504/IJSTM.2006.010049},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MichaelidesK06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Mowatt06,
author = {Simon Mowatt},
title = {New perspectives on the supply chain and consumer-driven innovation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {5/6},
pages = {515--534},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011284},
doi = {10.1504/IJSTM.2006.011284},
timestamp = {Mon, 28 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Mowatt06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Nikolaidis06,
author = {Yiannis Nikolaidis},
title = {Implementing basic quality techniques in social services: the case
of DOKPY, Magnisia, Greece},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {4},
pages = {383--402},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011004},
doi = {10.1504/IJSTM.2006.011004},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Nikolaidis06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PearcyG06,
author = {Dawn H. Pearcy and
Larry C. Giunipero},
title = {The impact of electronic reverse auctions on purchase price reduction
and governance structure: an empirical investigation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {3},
pages = {215--236},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.010048},
doi = {10.1504/IJSTM.2006.010048},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PearcyG06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Roy06,
author = {Jeffrey Roy},
title = {E-service delivery and new governance capacities: 'Service Canada'
as a case study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {3},
pages = {253--271},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.010050},
doi = {10.1504/IJSTM.2006.010050},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Roy06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SachanSM06,
author = {Amit Sachan and
B. S. Sahay and
Ramneesh Mohan},
title = {Assessing benefits of supply chain integration using system dynamics
methodology},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {5/6},
pages = {582--601},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011292},
doi = {10.1504/IJSTM.2006.011292},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SachanSM06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SahayMS06,
author = {B. S. Sahay and
Ramneesh Mohan and
Amit Sachan},
title = {E-procurement: systems and implementation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {5/6},
pages = {490--511},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011291},
doi = {10.1504/IJSTM.2006.011291},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SahayMS06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SampaioH06,
author = {Pedro R. Falcone Sampaio and
Yong He},
title = {Unbundling and delivering {CRM} applications as e-services: a case
study in customer segmentation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {3},
pages = {297--319},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.010053},
doi = {10.1504/IJSTM.2006.010053},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SampaioH06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SarkerR06,
author = {Mohammad Zakir Hossain Sarker and
Shaila Rahman},
title = {Strategies, issues and challenges for enabling e-governance in Bangladesh},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {3},
pages = {272--283},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.010051},
doi = {10.1504/IJSTM.2006.010051},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SarkerR06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SethMG06,
author = {Anita Seth and
Kirankumar Momaya and
Hari Mohan Gupta},
title = {Intra-organisational quality measurement: the case of cellular mobile
services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {4},
pages = {347--368},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011000},
doi = {10.1504/IJSTM.2006.011000},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SethMG06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SinghS06,
author = {Chandandeep Singh Grewal and
Kuldeep Kumar Sareen},
title = {Effectiveness of {ISO} 9000 standards in Indian educational institutions:
a survey},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {4},
pages = {403--415},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011005},
doi = {10.1504/IJSTM.2006.011005},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SinghS06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ViadiuF06,
author = {Frederic Marimon Viadiu and
Eduard Cristobal Fransi},
title = {Relationship between the principles transmitted by consultants implementing
the {ISO} 9000 standard and the loyalty of their clients},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {4},
pages = {320--331},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011001},
doi = {10.1504/IJSTM.2006.011001},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ViadiuF06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/VolkmannT06,
author = {Christine Volkmann and
Kim Oliver Tokarski},
title = {Growth strategies for young e-ventures through structured collaboration},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {1},
pages = {68--84},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.008187},
doi = {10.1504/IJSTM.2006.008187},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/VolkmannT06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WagnerE06,
author = {Stephan M. Wagner and
Michael Essig},
title = {Electronic procurement applications and their impact on supplier relationship
management},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {5/6},
pages = {439--462},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.011286},
doi = {10.1504/IJSTM.2006.011286},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WagnerE06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Williams06,
author = {Julian Williams},
title = {{KISA} in innovation of New Zealand software firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {2},
pages = {154--162},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.010000},
doi = {10.1504/IJSTM.2006.010000},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Williams06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/XiaoDO06,
author = {Guochao Xiao and
Kate Dunne and
David O'Sullivan},
title = {Development of an online supplier selection module},
journal = {Int. J. Serv. Technol. Manag.},
volume = {7},
number = {1},
pages = {52--67},
year = {2006},
url = {https://doi.org/10.1504/IJSTM.2006.008186},
doi = {10.1504/IJSTM.2006.008186},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/XiaoDO06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Barnett05,
author = {Shirley Barnett},
title = {The importance of customer retention: perceptions of New Zealand accommodation
managers},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {2},
pages = {103--119},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006692},
doi = {10.1504/IJSTM.2005.006692},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Barnett05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BowonderB05,
author = {B. Bowonder and
Gopi Boddu},
title = {Internet kiosks for rural communities: using {ICT} platforms for reducing
digital divide},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {356--378},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007415},
doi = {10.1504/IJSTM.2005.007415},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BowonderB05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BowonderBG05,
author = {B. Bowonder and
Mohit Bansal and
A. Sharnitha Giridhar},
title = {A telemedicine platform: a case study of Apollo hospitals telemedicine
project},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {449--466},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007420},
doi = {10.1504/IJSTM.2005.007420},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BowonderBG05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BowonderJK05,
author = {B. Bowonder and
Akshay Jain and
G. Narendra Kumar},
title = {E-governance in a fishermen community: a case study of Pondicherry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {294--321},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007412},
doi = {10.1504/IJSTM.2005.007412},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BowonderJK05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BowonderMS05,
author = {B. Bowonder and
Nrupesh Mastakar and
K. J. Sharma},
title = {Innovative {ICT} platforms: the Indian experience},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {225--240},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007409},
doi = {10.1504/IJSTM.2005.007409},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BowonderMS05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BowonderPK05,
author = {B. Bowonder and
B. R. Raghu Prasad and
Anup Kotla},
title = {{ICT} application in a dairy industry: the e-experience of Amul},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {241--265},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007410},
doi = {10.1504/IJSTM.2005.007410},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BowonderPK05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BowonderS05,
author = {B. Bowonder and
J. V. Sailesh},
title = {{ICT} for the renewal of a traditional industry: a case study of Kancheepuram
silk sarees},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {342--355},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007414},
doi = {10.1504/IJSTM.2005.007414},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BowonderS05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BowonderSJ05,
author = {B. Bowonder and
S. Sadhulla and
Akshay Jain},
title = {Evolving an {ICT} platform for a traditional industry: transforming
artisans into entrepreneurs},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {379--401},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007416},
doi = {10.1504/IJSTM.2005.007416},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BowonderSJ05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BowonderSM05,
author = {B. Bowonder and
J. Swamy and
Nrupesh Mastakar},
title = {Regaining competitiveness using an {ICT} platform in a traditional
industry: adoption of computer aided design for carpet weaving},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {402--415},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007417},
doi = {10.1504/IJSTM.2005.007417},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BowonderSM05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BowonderY05,
author = {B. Bowonder and
Yelwender Yadav},
title = {Developing an {ICT} platform for enhancing agricultural productivity:
the case study of {EID} Parry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {322--341},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007413},
doi = {10.1504/IJSTM.2005.007413},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BowonderY05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Chen05,
author = {Tser{-}Yieth Chen},
title = {A measurement of Taiwan's bank efficiency and productivity change
during the Asian financial crisis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {6},
pages = {525--543},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007510},
doi = {10.1504/IJSTM.2005.007510},
timestamp = {Wed, 30 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Chen05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChungC05,
author = {Huimin Chung and
Shumei Chiang},
title = {The introduction of electronically traded index futures and their
impact on the underlying assets: the case of {US} index futures},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {6},
pages = {609--626},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007515},
doi = {10.1504/IJSTM.2005.007515},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChungC05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/EllisJG05,
author = {R. Susan Ellis and
Lester W. Johnson and
Siegfried P. Gudergan},
title = {The relationship between non-queue, pre-process waiting time and service
satisfaction},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {1},
pages = {91--100},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006547},
doi = {10.1504/IJSTM.2005.006547},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/EllisJG05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FalcoA05,
author = {Giovanni De Falco and
Luigi Amato},
title = {Tourism: Mediterranean, Italy, Campania: from the big systems to the
local tourist systems},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {2},
pages = {135--141},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006694},
doi = {10.1504/IJSTM.2005.006694},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FalcoA05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GuahC05,
author = {Matthew W. Guah and
Wendy L. Currie},
title = {{NHS} obtaining {IS} value via {ASP} strategy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {1},
pages = {20--39},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006542},
doi = {10.1504/IJSTM.2005.006542},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GuahC05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HoHTY05,
author = {Kai{-}chiu Ho and
Patrick Chi{-}leung Hui and
Xiao{-}ming Tao and
Philip Kwok{-}wing Yeung},
title = {Measuring the technological development of textiles and clothing industry
in Hong Kong, Italy and the {USA:} using a ''technometric'' approach},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {2},
pages = {153--223},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006696},
doi = {10.1504/IJSTM.2005.006696},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HoHTY05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HoHTY05a,
author = {Kai{-}chiu Ho and
Patrick Chi{-}leung Hui and
Xiao{-}ming Tao and
Philip Kwok{-}wing Yeung},
title = {A study of industrial policy affecting the technological development
in textiles and clothing industries in three countries: Hong Kong
special administrative region {(HKSAR)} of China, Italy and the {USA}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {483--522},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007422},
doi = {10.1504/IJSTM.2005.007422},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HoHTY05a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LaffertyF05,
author = {George Lafferty and
Anthony Van Fossen},
title = {The role of clusters in preventing tourism decline: a conceptual and
empirical examination},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {2},
pages = {142--152},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006695},
doi = {10.1504/IJSTM.2005.006695},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LaffertyF05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Le05,
author = {Thuong T. Le},
title = {Business-to-business electronic marketplaces: evolving business models
and competitive landscape},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {1},
pages = {40--54},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006543},
doi = {10.1504/IJSTM.2005.006543},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Le05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Leong05,
author = {Leslie Leong},
title = {U-commerce: introducing the new challenges for e-business},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {1},
pages = {72--75},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006545},
doi = {10.1504/IJSTM.2005.006545},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Leong05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Li05,
author = {Yang Li},
title = {{DEA} efficiency measurement with undesirable outputs: an application
to Taiwan's commercial banks},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {6},
pages = {544--555},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007511},
doi = {10.1504/IJSTM.2005.007511},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Li05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiL05,
author = {Ming{-}Yuan Leon Li and
Hsiou{-}Wei William Lin},
title = {Examining equity security investors' multi-asymmetric price adjustment
behaviours via threshold models: an empirical study on four developed
and three emerging Asian stock markets},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {6},
pages = {599--608},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007514},
doi = {10.1504/IJSTM.2005.007514},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LiL05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LinPC05,
author = {Lin Lin and
Jenifer Piesse and
De{-}Wai Chou},
title = {Acquiring firm characteristics and stock market efficiency: a case
study approach},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {6},
pages = {576--598},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007513},
doi = {10.1504/IJSTM.2005.007513},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LinPC05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LinWPT05,
author = {Shu Ling Lin and
Soushan Wu and
Jack H. W. Penm and
Richard Deane Terrell},
title = {The relationship and causality testing between diversification, risk
and financial performance: empirical examination in Taiwan's banking
industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {6},
pages = {556--575},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007512},
doi = {10.1504/IJSTM.2005.007512},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LinWPT05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MacInnes05,
author = {Ian MacInnes},
title = {Dynamic business model framework for emerging technologies},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {1},
pages = {3--19},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006541},
doi = {10.1504/IJSTM.2005.006541},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MacInnes05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/NarayananJB05,
author = {Ajay Narayanan and
Akshay Jain and
B. Bowonder},
title = {Providing rural connectivity infrastructure: {ICT} diffusion through
private sector participation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {416--436},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007418},
doi = {10.1504/IJSTM.2005.007418},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/NarayananJB05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PatilGS05,
author = {R. H. Patil and
Vinay Gupta and
Amit K. Singh},
title = {National stock exchange: leveraging {IT} for creating an investor
oriented exchange},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {266--293},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007411},
doi = {10.1504/IJSTM.2005.007411},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PatilGS05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SkadbergJS05,
author = {Yongxia Skadberg and
Tazim B. Jamal and
Andrew N. Skadberg},
title = {An {IT} and {GIS} exploration of web-based nature tourism enterprises
in the rural agricultural sector in Texas},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {2},
pages = {120--134},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006693},
doi = {10.1504/IJSTM.2005.006693},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SkadbergJS05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TalwarMB05,
author = {Vivek Talwar and
Nrupesh Mastakar and
B. Bowonder},
title = {{ICT} platforms for enhancing agricultural productivity: the case
study of Tata Kisan Kendra},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {437--448},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007419},
doi = {10.1504/IJSTM.2005.007419},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TalwarMB05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TiwariBP05,
author = {Arun Tiwari and
Yogita Bhanu and
B. R. Raghu Prasad},
title = {The telemedicine experience of Care Hospitals},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {3/4/5},
pages = {467--482},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.007421},
doi = {10.1504/IJSTM.2005.007421},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TiwariBP05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/UriS05,
author = {Noel D. Uri and
Florence O. Setzer},
title = {The price cap plan for regulating local exchange carriers in the {USA}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {1},
pages = {76--90},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006546},
doi = {10.1504/IJSTM.2005.006546},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/UriS05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WatNC05,
author = {F. K. T. Wat and
Eric W. T. Ngai and
T. C. Edwin Cheng},
title = {Potential risks to e-commerce development using exploratory factor
analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {6},
number = {1},
pages = {55--71},
year = {2005},
url = {https://doi.org/10.1504/IJSTM.2005.006544},
doi = {10.1504/IJSTM.2005.006544},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WatNC05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Ahlstrom04,
author = {Par Ahlstrom},
title = {Lean service operations: translating lean production principles to
service operations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {545--564},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006284},
doi = {10.1504/IJSTM.2004.006284},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Ahlstrom04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ApteG04,
author = {Uday M. Apte and
Chon{-}Huat Goh},
title = {Applying lean manufacturing principles to information intensive services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {488--506},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006280},
doi = {10.1504/IJSTM.2004.006280},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ApteG04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Arias-ArandaA04,
author = {Daniel Arias{-}Aranda and
Mar{\'{\i}}a Jos{\'{e}} {\'{A}}lvarez Gil},
title = {Long and short-term effects of customisation on the service operations
strategy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {233--246},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004298},
doi = {10.1504/IJSTM.2004.004298},
timestamp = {Wed, 28 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/Arias-ArandaA04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BergE04,
author = {Daniel Berg and
Norman G. Einspruch},
title = {The service role of government in streamlining opportunities for construction
permitting in disaster recovery},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {312--315},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004296},
doi = {10.1504/IJSTM.2004.004296},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BergE04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CelestinoEO04,
author = {Diego Jesus Cuello De Oro Celestino and
Luis Miguel Delgado Estirado and
Marta Fossas Olalla},
title = {Analysis of the relational capital between logistic partners},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {507--521},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006281},
doi = {10.1504/IJSTM.2004.006281},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CelestinoEO04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenC04,
author = {Tser{-}Yieth Chen and
Ji{-}jenn Chiou},
title = {Forecasting the development of internet security technology in Taiwan
via scenario analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {170--180},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004057},
doi = {10.1504/IJSTM.2004.004057},
timestamp = {Wed, 30 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenC04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChengYTT04,
author = {Joe Cheng and
Ya{-}Wen Yu and
Min{-}Jen Tsai and
Gwo{-}Hsiung Tzeng},
title = {Setting a business strategy to weather the telecommunications industry
downturn by using fuzzy {MCDM}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {346--361},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004847},
doi = {10.1504/IJSTM.2004.004847},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChengYTT04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChoPK04,
author = {Sung{-}Eui Cho and
Kwangtae Park and
Jonguk Kim},
title = {Taxonomy of services and its relationship with operations and strategy
in electronic commerce},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {596--611},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006275},
doi = {10.1504/IJSTM.2004.006275},
timestamp = {Fri, 09 Apr 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChoPK04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Combe04,
author = {Colin Combe},
title = {A comparative analysis of the regulatory and business implications
of broadband rollout for the {USA} and the {UK} communications industries},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {302--311},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004302},
doi = {10.1504/IJSTM.2004.004302},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Combe04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CorominasLP04,
author = {Albert Corominas and
Amaia Lusa and
Rafael Pastor},
title = {Characteristics and classification of the annualised working hours
planning problems},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {435--447},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006276},
doi = {10.1504/IJSTM.2004.006276},
timestamp = {Thu, 23 Jun 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CorominasLP04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Cuatrecasas04,
author = {Lluis Cuatrecasas},
title = {A lean management implementation method in service operations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {532--544},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006283},
doi = {10.1504/IJSTM.2004.006283},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Cuatrecasas04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DeyHKM04,
author = {P. K. Dey and
S. Hariharan and
A. Y. Kumar and
H. S. L. Moseley},
title = {Performance measurement of intensive care services in hospitals: the
case of Barbados},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {579--595},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006274},
doi = {10.1504/IJSTM.2004.006274},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DeyHKM04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DeyHO04,
author = {Prasanta Kumar Dey and
S. Hariharan and
Stephen O. Ogunlana},
title = {Information system planning in a drug service: a case study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {181--205},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004058},
doi = {10.1504/IJSTM.2004.004058},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DeyHO04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Duran04,
author = {Alfonso Dur{\'{a}}n},
title = {Lean potential of network-enabled remote service outsourcing: spatio-temporal
decoupling and resource flexibility},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {448--464},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006277},
doi = {10.1504/IJSTM.2004.006277},
timestamp = {Fri, 09 Apr 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Duran04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FitzsimmonsAMP04,
author = {James A. Fitzsimmons and
Edward Anderson and
Douglas Morrice and
G. Edward Powell},
title = {Managing service supply relationships},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {221--232},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004297},
doi = {10.1504/IJSTM.2004.004297},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FitzsimmonsAMP04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GottardiBB04,
author = {Giorgio Gottardi and
Ettore Bolisani and
Matteo Di Biagi},
title = {Electronic commerce and open communities: an assessment of internet
{EDI}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {151--169},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004056},
doi = {10.1504/IJSTM.2004.004056},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GottardiBB04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Guisado-TatoVF04,
author = {Manuel Guisado{-}Tato and
M. Vila{-}Alonso and
Carlos Ferro{-}Soto},
title = {Structural analysis of the shipbuilding industry based on transaction
cost theory},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {372--384},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004849},
doi = {10.1504/IJSTM.2004.004849},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/Guisado-TatoVF04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HoHTY04,
author = {Kai{-}chiu Ho and
Patrick Chi{-}leung Hui and
Xiao{-}ming Tao and
Philip Kwok{-}wing Yeung},
title = {Measuring the technological development of textiles and clothing industry
in Hong Kong: evaluation of key indicators},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {56--89},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004026},
doi = {10.1504/IJSTM.2004.004026},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HoHTY04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Hou04,
author = {Feng{-}Hsiung Hou},
title = {A research on the relationship between internet usage and organisational
performance in South Korean electronic commerce organisations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {362--371},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004848},
doi = {10.1504/IJSTM.2004.004848},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Hou04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/IbbotsonF04,
author = {Patrick Ibbotson and
Martin Fahy},
title = {The impact of e-commerce on small Irish firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {317--332},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004845},
doi = {10.1504/IJSTM.2004.004845},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/IbbotsonF04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JianM04,
author = {Liu Jian and
ShiHua Ma},
title = {Research on values of safety factor coordination under random supply},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {90--99},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004027},
doi = {10.1504/IJSTM.2004.004027},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JianM04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KamarainenP04,
author = {Vesa Kamarainen and
Mikko Punakivi},
title = {Unattended reception a business opportunity?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {206--220},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004059},
doi = {10.1504/IJSTM.2004.004059},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KamarainenP04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Kapanen04,
author = {Robert Kapanen},
title = {Customer relationship management and service delivery},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {42--55},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004025},
doi = {10.1504/IJSTM.2004.004025},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Kapanen04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LingarajK04,
author = {B. P. Lingaraj and
Joseph N. Khamalah},
title = {Total quality management in small well-established service businesses},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {479--487},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006279},
doi = {10.1504/IJSTM.2004.006279},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LingarajK04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MackieD04,
author = {Brian G. Mackie and
Charles E. Downing},
title = {Viability of electronic service offerings: user satisfaction in the
business-to-employee market},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {14--24},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004023},
doi = {10.1504/IJSTM.2004.004023},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MackieD04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ManandharT04,
author = {Raman Manandhar and
John C. S. Tang},
title = {An empirical study on the evaluation of bank branch performance using
data envelopment analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {111--139},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004054},
doi = {10.1504/IJSTM.2004.004054},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ManandharT04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/McAdamO04,
author = {Rodney McAdam and
Ian M. O'Neill},
title = {The impact of the {QUEST} quality award on the public leisure sector},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {284--301},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004301},
doi = {10.1504/IJSTM.2004.004301},
timestamp = {Thu, 29 Apr 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/McAdamO04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MuinaCS04,
author = {Fernando Enrique Garcia Muina and
Gregorio Martin de Castro and
Pedro L{\'{o}}pez{-}S{\'{a}}ez},
title = {A measurement model of technological knowledge in professional firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {565--578},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006273},
doi = {10.1504/IJSTM.2004.006273},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MuinaCS04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Mylonakis04,
author = {John Mylonakis},
title = {Positioning communication strategies of Greek shipping companies relating
to ferry passenger markets},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {100--110},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004028},
doi = {10.1504/IJSTM.2004.004028},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Mylonakis04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Mylonakis04a,
author = {John Mylonakis},
title = {Bank market conceptual maps: customers' perceptions of Hellenic financial
services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {2},
pages = {140--150},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004055},
doi = {10.1504/IJSTM.2004.004055},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Mylonakis04a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Mylonakis04b,
author = {John Mylonakis},
title = {Mass customisation: the prospects and the limits of a useful marketing
tool, as evaluated by two opposite business endeavours},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {333--345},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004846},
doi = {10.1504/IJSTM.2004.004846},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Mylonakis04b.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/OzyilmazB04,
author = {Adnan Ozyilmaz and
Daniel Berg},
title = {Auditing entrepreneurial service innovations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {394--429},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004851},
doi = {10.1504/IJSTM.2004.004851},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/OzyilmazB04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SanchezP04,
author = {Angel Mart{\'{\i}}nez S{\'{a}}nchez and
Manuela P{\'{e}}rez P{\'{e}}rez},
title = {The use of lean indicators for operations management in services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {465--478},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006278},
doi = {10.1504/IJSTM.2004.006278},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SanchezP04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Shoniregun04,
author = {Charles A. Shoniregun},
title = {An investigation of information systems project failure and its implication
on organisations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {25--41},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004024},
doi = {10.1504/IJSTM.2004.004024},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Shoniregun04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Sulek04,
author = {Joanne M. Sulek},
title = {Statistical quality control in services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {5/6},
pages = {522--531},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.006282},
doi = {10.1504/IJSTM.2004.006282},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Sulek04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ToniT04,
author = {Alberto De Toni and
Stefano Tonchia},
title = {Measuring and managing after-sales service: Aprilia's experience},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {4},
pages = {385--393},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004850},
doi = {10.1504/IJSTM.2004.004850},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ToniT04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Uri04,
author = {Noel D. Uri},
title = {Service quality and the impact of incentive regulation in telecommunications
in the {USA}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {263--283},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004300},
doi = {10.1504/IJSTM.2004.004300},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Uri04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Wu04,
author = {Jyh{-}Jeng Wu},
title = {Marketing's influence and cross-functional interaction in e-commerce},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {3},
pages = {247--262},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004299},
doi = {10.1504/IJSTM.2004.004299},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Wu04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhangP04,
author = {Xiaoni Zhang and
Victor R. Prybutok},
title = {An empirical study of online shopping: a service perspective},
journal = {Int. J. Serv. Technol. Manag.},
volume = {5},
number = {1},
pages = {1--13},
year = {2004},
url = {https://doi.org/10.1504/IJSTM.2004.004022},
doi = {10.1504/IJSTM.2004.004022},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhangP04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BanwetMS03,
author = {D. K. Banwet and
Kirankumar Momaya and
Himanshu Kumar Shee},
title = {Competitiveness through technology management: an empirical study
of the Indian software industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {2},
pages = {131--155},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002575},
doi = {10.1504/IJSTM.2003.002575},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BanwetMS03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CampisiBG03,
author = {Domenico Campisi and
Agostino La Bella and
Massimo Gastaldi},
title = {Technological change and network development: challenges and perspectives
in mobility and communication},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {1},
pages = {79--101},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002573},
doi = {10.1504/IJSTM.2003.002573},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CampisiBG03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChanC03,
author = {Chien{-}Lung Chan and
Che{-}Lun Chen},
title = {Usage pattern of web-based system for mobile phone purchasing},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {459--462},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003632},
doi = {10.1504/IJSTM.2003.003632},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChanC03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChangC03,
author = {Pao{-}Long Chang and
Chen{-}Fu Chien},
title = {Managing technologies to enhance and enrich services in high-tech
industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {323--330},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003618},
doi = {10.1504/IJSTM.2003.003618},
timestamp = {Tue, 04 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChangC03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenH03,
author = {Rong Chen and
Feng He},
title = {Using brand knowledge to understand consumers' intention to adopt
an online retailer},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {464--479},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003626},
doi = {10.1504/IJSTM.2003.003626},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenH03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenLC03,
author = {Tai{-}Lin Chen and
Chiunsin Lin and
Pao{-}Long Chang},
title = {An agent-based framework for information exchange in semiconductor
supply chains},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {347--364},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003620},
doi = {10.1504/IJSTM.2003.003620},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenLC03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenWW03,
author = {Ruey{-}Shun Chen and
Hsien{-}Chih Wang and
Chieh{-}Min Wang},
title = {A web-based data extraction system for supply chain management-using
{SAP} {R/3}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {1},
pages = {66--78},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002572},
doi = {10.1504/IJSTM.2003.002572},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenWW03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DabbasHC03,
author = {Russ M. Dabbas and
Bruce Huling and
Hung{-}Nan Chen},
title = {Factory shutdown: a managerial approach},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {408--423},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003623},
doi = {10.1504/IJSTM.2003.003623},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DabbasHC03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DotsonCD03,
author = {Michael J. Dotson and
Terry M. Chambers and
Dinesh S. Dave},
title = {Supply chain management: perceptions of upper level and production
managers},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {1},
pages = {30--41},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002569},
doi = {10.1504/IJSTM.2003.002569},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DotsonCD03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GottardiB03,
author = {Giorgio Gottardi and
Matteo Di Biagi},
title = {Uncertainty, specificity and electronic markets' prospects},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {3},
pages = {217--233},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003428},
doi = {10.1504/IJSTM.2003.003428},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GottardiB03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HoHTY03,
author = {Kai{-}chiu Ho and
Patrick Chi{-}leung Hui and
Xiao{-}ming Tao and
Philip Kwok{-}wing Yeung},
title = {Measuring the technological development of the textiles and clothing
industry in Hong Kong},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {3},
pages = {255--286},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003430},
doi = {10.1504/IJSTM.2003.003430},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HoHTY03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HolmesM03,
author = {Suzanne C. Holmes and
Renee H. Miller},
title = {The strategic role of e-commerce in the supply chain of the healthcare
industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {507--517},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003629},
doi = {10.1504/IJSTM.2003.003629},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HolmesM03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HomerT03,
author = {Garry Homer and
Diana Thompson},
title = {The contribution of internet technology in achieving lean management
within British automotive supply chains},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {1},
pages = {42--52},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002570},
doi = {10.1504/IJSTM.2003.002570},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HomerT03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HouTT03,
author = {Jiang{-}Liang Hou and
Amy J. C. Trappey and
Charles V. Trappey},
title = {Enabling centralised enterprise knowledge management services for
the technology value chain},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {424--441},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003624},
doi = {10.1504/IJSTM.2003.003624},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HouTT03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Huang03,
author = {Xueli Huang},
title = {Research on Australian e-tailers: strategic issues, success factors,
and challenges},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {563--573},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003633},
doi = {10.1504/IJSTM.2003.003633},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Huang03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JainK03,
author = {Ashok Jain and
V. P. Kharbanda},
title = {Strengthening science and technology capacities for indigenisation
of technology: the Indian experience},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {3},
pages = {234--254},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003429},
doi = {10.1504/IJSTM.2003.003429},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/JainK03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/JiaoLCCM03,
author = {Jianxin Jiao and
Alan Chee Guan Lee and
Kee Min Chin and
Chia Shian Chang and
Qinhai Ma},
title = {BPR-based information systems planning for e-logistics: a case study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {384--407},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003622},
doi = {10.1504/IJSTM.2003.003622},
timestamp = {Mon, 05 Feb 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/JiaoLCCM03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Keasler03,
author = {Terrill R. Keasler},
title = {The Compounding Period and Payment Completion Table as a guide for
learning multiple step time line problems},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {2},
pages = {174--180},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002577},
doi = {10.1504/IJSTM.2003.002577},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Keasler03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KuHY03,
author = {Cheng{-}Yuan Ku and
Shi{-}Ming Huang and
David C. Yen},
title = {A field study to implement data warehouse technology for the banking
industry in Taiwan},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {3},
pages = {287--301},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003431},
doi = {10.1504/IJSTM.2003.003431},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KuHY03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KumarJ03,
author = {Vimal Kumar and
P. K. Jain},
title = {Commercialisation of new technologies in India: an empirical study
of the perspectives of financial institutions},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {2},
pages = {103--130},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002574},
doi = {10.1504/IJSTM.2003.002574},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KumarJ03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Mejias-SacalugaP03,
author = {Ana Mejias{-}Sacaluga and
J. Carlos Prado{-}Prado},
title = {Implementing buyer-supplier partnerships in retailing channels through
continuous improvement},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {2},
pages = {181--193},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002578},
doi = {10.1504/IJSTM.2003.002578},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Mejias-SacalugaP03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Ngoy03,
author = {Jeff Mukadi Ngoy},
title = {Is international e-commerce an {HIV} tax issue?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {1},
pages = {53--65},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002571},
doi = {10.1504/IJSTM.2003.002571},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Ngoy03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PengC03,
author = {Cheng{-}Yung Peng and
Chen{-}Fu Chien},
title = {Data value development to enhance competitive advantage: a retrospective
study of {EDA} systems for semiconductor fabrication},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {365--383},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003621},
doi = {10.1504/IJSTM.2003.003621},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PengC03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PunYSL03,
author = {Kit Fai Pun and
Richard C. M. Yam and
H. Sun and
K. Y. Leung},
title = {A concurrent engineering approach for business collaboration: a case
in the toy industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {2},
pages = {156--173},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002576},
doi = {10.1504/IJSTM.2003.002576},
timestamp = {Mon, 31 Aug 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PunYSL03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/RauL03,
author = {Pei{-}Luen Patrick Rau and
Sheau{-}Farn Max Liang},
title = {A study of the cultural effects of designing a user interface for
a web-based service},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {480--493},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003627},
doi = {10.1504/IJSTM.2003.003627},
timestamp = {Mon, 26 Jun 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/RauL03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Roztocki03,
author = {Narcyz Roztocki},
title = {The integrated activity-based costing and economic value-added system
for the service sector},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {494--506},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003628},
doi = {10.1504/IJSTM.2003.003628},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Roztocki03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ScottRS03,
author = {J. Phillip Scott and
Tracy D. Rishel and
Alan J. Stenger},
title = {Managing information in the supply chain to enhance customer service
and build relationships},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {532--548},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003631},
doi = {10.1504/IJSTM.2003.003631},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ScottRS03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Selen03,
author = {Willem J. Selen},
title = {A collaborative commerce framework for the real estate industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {518--531},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003630},
doi = {10.1504/IJSTM.2003.003630},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Selen03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ShiG03,
author = {Yongjiang Shi and
Mike Gregory},
title = {From original equipment manufacturers to total solution providers:
emergence of a global manufacturing virtual network in the electronics
industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {331--346},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003619},
doi = {10.1504/IJSTM.2003.003619},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ShiG03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Shoniregun03,
author = {Charles A. Shoniregun},
title = {Are existing internet security measures guaranteed to protect user
identity in the financial services industry?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {2},
pages = {194--216},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002579},
doi = {10.1504/IJSTM.2003.002579},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Shoniregun03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YangYL03,
author = {Chyan Yang and
Rebecca H. M. Yen and
Chih{-}Sung Lai},
title = {An analysis of the development strategy of the telecommunications
industry in Taiwan},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {1},
pages = {1--13},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002567},
doi = {10.1504/IJSTM.2003.002567},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YangYL03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/YeungA03,
author = {Vincent W. S. Yeung and
Robert W. Armstrong},
title = {A key to {TQM} benefits: manager involvement in customer processes},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {1},
pages = {14--29},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.002568},
doi = {10.1504/IJSTM.2003.002568},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/YeungA03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZengYHH03,
author = {Emily Yun Zeng and
David C. Yen and
Hsin{-}Ginn Hwang and
Shi{-}Ming Huang},
title = {Mobile commerce: the convergence of e-commerce and wireless technology},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {3},
pages = {302--322},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003432},
doi = {10.1504/IJSTM.2003.003432},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZengYHH03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ZhangC03,
author = {Qingyu Zhang and
Mei Cao},
title = {Human-machine web interface design for electronic commerce: a review
of design perspectives, objectives, dimensions, and techniques},
journal = {Int. J. Serv. Technol. Manag.},
volume = {4},
number = {4/5/6},
pages = {442--463},
year = {2003},
url = {https://doi.org/10.1504/IJSTM.2003.003625},
doi = {10.1504/IJSTM.2003.003625},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ZhangC03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AlshawiYI02,
author = {Sarmad Alshawi and
Xiaoning Yu and
Zahir Irani},
title = {Supporting technology driven business processes through the internet:
a practical technical note},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {2},
pages = {238--248},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001628},
doi = {10.1504/IJSTM.2002.001628},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AlshawiYI02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AuH02,
author = {Kin{-}Fan Au and
Danny C. K. Ho},
title = {Electronic commerce: a business model for Hong Kong clothing SMEs},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {1},
pages = {5--21},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001613},
doi = {10.1504/IJSTM.2002.001613},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AuH02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BennettK02,
author = {Roger Bennett and
Radka Koudelova},
title = {E-commerce and the organisation of the marketing function},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {1},
pages = {111--124},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001620},
doi = {10.1504/IJSTM.2002.001620},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BennettK02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChangYYK02,
author = {Jane Chang and
David C. Yen and
Dale Young and
Cheng{-}Yuan Ku},
title = {Critical issues in {CRM} adoption and implementation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {3},
pages = {311--324},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001633},
doi = {10.1504/IJSTM.2002.001633},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChangYYK02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChengLLI02,
author = {Eddie W. L. Cheng and
Heng Li and
Peter E. D. Love and
Zahir Irani},
title = {A generic conceptual framework for a Total Information Networking
System in construction},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {1},
pages = {125--138},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001621},
doi = {10.1504/IJSTM.2002.001621},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChengLLI02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Currie02,
author = {Wendy L. Currie},
title = {Application outsourcing: a new business model for enabling competitive
electronic commerce},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {2},
pages = {139--153},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001622},
doi = {10.1504/IJSTM.2002.001622},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Currie02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Drury02,
author = {Donald H. Drury},
title = {Structure of organisational information technology service},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {4},
pages = {380--397},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001637},
doi = {10.1504/IJSTM.2002.001637},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Drury02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Eze02,
author = {Ezegozie Eze},
title = {A critical examination of strategic planning and implementation of
information technology in developing countries},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {4},
pages = {429--440},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001640},
doi = {10.1504/IJSTM.2002.001640},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Eze02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FisscherW02,
author = {Olaf A. M. Fisscher and
P. M. Wognum},
title = {Service-oriented innovation in R{\&}D},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {4},
pages = {363--379},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001636},
doi = {10.1504/IJSTM.2002.001636},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FisscherW02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HackneyGR02,
author = {Ray Hackney and
Gareth Griffiths and
Ashok Ranchhod},
title = {Towards an e-commerce business strategy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {1},
pages = {39--53},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001615},
doi = {10.1504/IJSTM.2002.001615},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HackneyGR02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HutchinsonW02,
author = {William Hutchinson and
Matthew J. Warren},
title = {Truth, lies, reality and deception: an issue for e-commerce},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {2},
pages = {208--221},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001626},
doi = {10.1504/IJSTM.2002.001626},
timestamp = {Mon, 26 Jun 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HutchinsonW02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KearnsL02,
author = {Grover S. Kearns and
Stephen Loy},
title = {Global acceptance of stored-value smart cards: analysis of inhibitors
and facilitators},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {4},
pages = {417--428},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001639},
doi = {10.1504/IJSTM.2002.001639},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KearnsL02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/KlangIO02,
author = {Mathias Klang and
Carina Ihlstr{\"{o}}m and
Stefan Olsson},
title = {Overcoming barriers: why SMEs should consider networks},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {1},
pages = {68--81},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001617},
doi = {10.1504/IJSTM.2002.001617},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/KlangIO02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Kodama02,
author = {Mitsuru Kodama},
title = {Transforming an old economy company into a new economy: a case study
of Japan},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {3},
pages = {325--348},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001634},
doi = {10.1504/IJSTM.2002.001634},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Kodama02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MartinsonsL02,
author = {Maris G. Martinsons and
Anthony Leung},
title = {Strategic information systems: a success factors model},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {4},
pages = {398--416},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001638},
doi = {10.1504/IJSTM.2002.001638},
timestamp = {Tue, 07 May 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MartinsonsL02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/McIvorH02,
author = {Ronan T. McIvor and
Paul K. Humphreys},
title = {Electronic commerce: supporting collaborative buyer-supplier relations?},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {2},
pages = {192--207},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001625},
doi = {10.1504/IJSTM.2002.001625},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/McIvorH02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/McNameeOJ02,
author = {Patrick B. McNamee and
Dolores O'Reilly and
Liam Jordan},
title = {The internet: host to diverse new species of businesses},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {2},
pages = {171--191},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001624},
doi = {10.1504/IJSTM.2002.001624},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/McNameeOJ02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Munos02,
author = {Annie Munos},
title = {Service delivery systems, services marketing and technologies},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {3},
pages = {263--276},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001630},
doi = {10.1504/IJSTM.2002.001630},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Munos02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/NooriDM02,
author = {Hamid Noori and
Gene Deszca and
Hugh Munro},
title = {Driving loyalty through time-to-value},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {3},
pages = {277--296},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001631},
doi = {10.1504/IJSTM.2002.001631},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/NooriDM02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PandyaA02,
author = {K. Vinodrai Pandya and
Alfred O. Arenyeka{-}Diamond},
title = {Towards a model of e-tailing: a {SWOT} analysis of electronic supermarkets},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {1},
pages = {96--110},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001619},
doi = {10.1504/IJSTM.2002.001619},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PandyaA02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PapazafeiropoulouPP02,
author = {Anastasia Papazafeiropoulou and
Athanasia Pouloudi and
Angeliki Poulymenakou},
title = {Electronic commerce competitiveness in the public sector: the importance
of stakeholder involvement},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {1},
pages = {82--95},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001618},
doi = {10.1504/IJSTM.2002.001618},
timestamp = {Mon, 28 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PapazafeiropoulouPP02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/RanaK02,
author = {Omer F. Rana and
Mario Kupries},
title = {A software agent based virtual enterprise for electronic commerce},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {2},
pages = {154--170},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001623},
doi = {10.1504/IJSTM.2002.001623},
timestamp = {Tue, 07 May 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/RanaK02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/RygielskiYWC02,
author = {Chris Rygielski and
David C. Yen and
Jyun{-}Cheng Wang and
Chia{-}Yi},
title = {Customer relationship management in the network economy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {3},
pages = {297--310},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001632},
doi = {10.1504/IJSTM.2002.001632},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/RygielskiYWC02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Shin02,
author = {Namchul Shin},
title = {Empirical analysis of the impact of information technology on vertical
integration},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {1},
pages = {54--67},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001616},
doi = {10.1504/IJSTM.2002.001616},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Shin02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SiomkosV02,
author = {George J. Siomkos and
Adam P. Vrechopoulos},
title = {Strategic marketing planning for competitive advantage in electronic
commerce},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {1},
pages = {22--38},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001614},
doi = {10.1504/IJSTM.2002.001614},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SiomkosV02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/UgwuAKL02,
author = {O. O. Ugwu and
Chimay J. Anumba and
John M. Kamara and
D. Leonard},
title = {Electronic procurement of construction products},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {2},
pages = {222--237},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001627},
doi = {10.1504/IJSTM.2002.001627},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/UgwuAKL02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Uri02,
author = {Noel D. Uri},
title = {{CLEC} access charges and the problem of monopoly power},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {3},
pages = {349--361},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001635},
doi = {10.1504/IJSTM.2002.001635},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Uri02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Uri02a,
author = {Noel D. Uri},
title = {The effect of incentive regulation in telecommunications in the {USA}},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {4},
pages = {441--462},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001641},
doi = {10.1504/IJSTM.2002.001641},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Uri02a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WarrantV02,
author = {Francoise Warrant and
G{\'{e}}rard Valenduc},
title = {Innovation in services: a set of criteria to compare innovation support
policies},
journal = {Int. J. Serv. Technol. Manag.},
volume = {3},
number = {3},
pages = {249--262},
year = {2002},
url = {https://doi.org/10.1504/IJSTM.2002.001629},
doi = {10.1504/IJSTM.2002.001629},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/WarrantV02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AlgersB01,
author = {Staffan Algers and
Muriel Beser},
title = {Modelling choice of flight and booking class - a study using Stated
Preference and Revealed Preference data},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {28--45},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001589},
doi = {10.1504/IJSTM.2001.001589},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AlgersB01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/AmintasS01,
author = {Alain Amintas and
Thibault de Swarte},
title = {The internet age and the role of telecommunication operators: the
case of France Telecom},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {207--224},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001600},
doi = {10.1504/IJSTM.2001.001600},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/AmintasS01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Andersson01,
author = {Sven{-}Eric Andersson},
title = {Forecasting and optimisation for airline operational planning},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {161--172},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001597},
doi = {10.1504/IJSTM.2001.001597},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Andersson01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CanceloE01,
author = {Jose Ramon Cancelo and
Antoni Espasa},
title = {Using high-frequency data and time series models to improve yield
management},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {59--70},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001591},
doi = {10.1504/IJSTM.2001.001591},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/CanceloE01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Curry01,
author = {Renwick E. Curry},
title = {A market-level pricing model for airlines},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {173--185},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001598},
doi = {10.1504/IJSTM.2001.001598},
timestamp = {Fri, 28 Jun 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Curry01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DeitchL01,
author = {Ray Deitch and
Shaul P. Ladany},
title = {Determination of optimal one-period tourist bus tours with identical
starting and terminal points},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {116--129},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001594},
doi = {10.1504/IJSTM.2001.001594},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DeitchL01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DeyOTG01,
author = {Prasanta Kumar Dey and
Stephen O. Ogunlana and
Mario T. Tabucanon and
Soumitra Shankar Gupta},
title = {Multiple attribute decision making approach to petroleum pipeline
route selection},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {347--362},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001608},
doi = {10.1504/IJSTM.2001.001608},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DeyOTG01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/DietlR01,
author = {Helmut M. Dietl and
Susanne Royer},
title = {Different patterns of value creation in the portal industry},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {237--251},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001602},
doi = {10.1504/IJSTM.2001.001602},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/DietlR01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Elkins01,
author = {Steven B. Elkins},
title = {Holistic yield management},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {46--58},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001590},
doi = {10.1504/IJSTM.2001.001590},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Elkins01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Eto01,
author = {Hajime Eto},
title = {Service quality assessment and service process reengineering},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {326--346},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001607},
doi = {10.1504/IJSTM.2001.001607},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Eto01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Kuo01,
author = {Hsien{-}Chang Kuo},
title = {Strategic decisions for the management of banks' credit granting system},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {313--325},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001606},
doi = {10.1504/IJSTM.2001.001606},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Kuo01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Ladany01,
author = {Shaul P. Ladany},
title = {Optimal hotel segmentation mix strategy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {18--27},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001588},
doi = {10.1504/IJSTM.2001.001588},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Ladany01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LadanyC01,
author = {Shaul P. Ladany and
Fee{-}Seng Chou},
title = {Optimal yield policy with infiltration consideration},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {4--17},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001587},
doi = {10.1504/IJSTM.2001.001587},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LadanyC01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Lawn01,
author = {Philip A. Lawn},
title = {Goods and services and the dematerialisation fallacy: implications
for sustainable development indicators and policy},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {363--376},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001609},
doi = {10.1504/IJSTM.2001.001609},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Lawn01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LeongL01,
author = {Thin{-}Yin Leong and
Shaul P. Ladany},
title = {Optimal cruise itinerary design development},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {130--141},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001595},
doi = {10.1504/IJSTM.2001.001595},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LeongL01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/McLarty01,
author = {Roy McLarty},
title = {A study into the impact of a graduate brokerage service for small
and medium sized firms},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {252--268},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001603},
doi = {10.1504/IJSTM.2001.001603},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/McLarty01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/PeralesCD01,
author = {N. Perales and
L. E. Carretero and
L. M. Delgado},
title = {{EDI} as a strategic device in the consumer goods industry: an empirical
study},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {225--236},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001601},
doi = {10.1504/IJSTM.2001.001601},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/PeralesCD01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Roberts01,
author = {Joanne Roberts},
title = {Challenges facing service enterprises in a global knowledge-based
economy: lessons from the business services sector},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {402--433},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001612},
doi = {10.1504/IJSTM.2001.001612},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Roberts01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SantosT01,
author = {Jorge M. A. Santos and
Isabel H. Themido},
title = {An application of recent developments of Data Envelopment Analysis
to the evaluation of secondary schools in Portugal},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {142--160},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001596},
doi = {10.1504/IJSTM.2001.001596},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SantosT01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Sikka01,
author = {Pawan Sikka},
title = {Technology policy in India - key issues and future perspectives},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {388--401},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001611},
doi = {10.1504/IJSTM.2001.001611},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Sikka01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Simpson01,
author = {Barbara Simpson},
title = {Innovation and the micro-enterprise},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {377--387},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001610},
doi = {10.1504/IJSTM.2001.001610},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Simpson01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/StefanssonT01,
author = {Gunnar Stefansson and
Bernhard Tilanus},
title = {Tracking and tracing: principles and practice},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {187--206},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001599},
doi = {10.1504/IJSTM.2001.001599},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/StefanssonT01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Stroeken01,
author = {Jan H. M. Stroeken},
title = {Information technology, innovation and supply chain structure},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {269--288},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001604},
doi = {10.1504/IJSTM.2001.001604},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Stroeken01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Talluri01,
author = {Kalyan T. Talluri},
title = {Airline revenue management with passenger routing control: a new model
with solution approaches},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {102--115},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001593},
doi = {10.1504/IJSTM.2001.001593},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Talluri01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TangST01,
author = {Jeung{-}tai Eddie Tang and
Daniel Y. Shee and
Tzung{-}I Tang},
title = {The supply-demand interaction in electronic commerce - a classification
by type of relationship and dominance},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {3/4},
pages = {289--312},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001605},
doi = {10.1504/IJSTM.2001.001605},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TangST01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Weatherford01,
author = {Lawrence R. Weatherford},
title = {Optimisation of perishable asset revenue management problems that
allow prices as decision variables},
journal = {Int. J. Serv. Technol. Manag.},
volume = {2},
number = {1/2},
pages = {71--101},
year = {2001},
url = {https://doi.org/10.1504/IJSTM.2001.001592},
doi = {10.1504/IJSTM.2001.001592},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Weatherford01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BallB00,
author = {Derrick F. Ball and
Jeff Butler},
title = {Research assessment exercises in United Kingdom universities - learning
to innovate},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {4},
pages = {341--357},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001578},
doi = {10.1504/IJSTM.2000.001578},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BallB00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Botimer00,
author = {Theodore C. Botimer},
title = {Airline fare product design in the context of yield management},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {1},
pages = {100--113},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001562},
doi = {10.1504/IJSTM.2000.001562},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Botimer00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Brown00,
author = {Terence A. Brown},
title = {Deregulation and new technology: the case of truck brokers},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {2/3},
pages = {205--208},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001573},
doi = {10.1504/IJSTM.2000.001573},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Brown00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BurgelRA00,
author = {Hans Dietmar Burgel and
Guido Reger and
Rene Ackel{-}Zakour},
title = {Technology foresight: experiences from companies operating worldwide},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {4},
pages = {395--413},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001579},
doi = {10.1504/IJSTM.2000.001579},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/BurgelRA00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Eto00,
author = {Hajime Eto},
title = {Methodological reflection of technology assessment},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {4},
pages = {414--425},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001581},
doi = {10.1504/IJSTM.2000.001581},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Eto00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Eto00a,
author = {Hajime Eto},
title = {Maritime safety/rescue service performance and technological enhancement},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {4},
pages = {426--447},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001580},
doi = {10.1504/IJSTM.2000.001580},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Eto00a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/FrankenBBJV00,
author = {Henry M. Franken and
Ren{\'{e}} Bal and
Harmen van den Berg and
Wil Janssen and
Henny de Vos},
title = {Architectural design support for business process and business network
engineering},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {1},
pages = {1--14},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001563},
doi = {10.1504/IJSTM.2000.001563},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/FrankenBBJV00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GeislerG00,
author = {Eliezer Geisler and
Aaron Gellman},
title = {Commercialisation and utilisation of technology in transportation:
where we stand},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {2/3},
pages = {118--139},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001568},
doi = {10.1504/IJSTM.2000.001568},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GeislerG00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GormanS00,
author = {Michael F. Gorman and
Majid Sarrafzadeh},
title = {An application of dynamic programming to crew balancing at Burlington
Northern Santa Fe Railway},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {2/3},
pages = {174--187},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001571},
doi = {10.1504/IJSTM.2000.001571},
timestamp = {Tue, 01 Dec 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/GormanS00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GrochowskiK00,
author = {Lucjan Grochowski and
Jerzy Kisielnicki},
title = {Reengineering in upgrading of public administration: modelling and
design},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {4},
pages = {332--340},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001582},
doi = {10.1504/IJSTM.2000.001582},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/GrochowskiK00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Hall00,
author = {Randolph W. Hall},
title = {The national system architecture for intelligent transportation systems:
features and consequences},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {2/3},
pages = {156--173},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001570},
doi = {10.1504/IJSTM.2000.001570},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Hall00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HoldenK00,
author = {Peter D. Holden and
Fumiya Konishi},
title = {Technology transfer practice in Japanese corporations: meeting new
service requirements},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {2/3},
pages = {209--223},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001574},
doi = {10.1504/IJSTM.2000.001574},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HoldenK00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Holguin-Veras00,
author = {Jos{\'{e}} Holgu{\'{\i}}n{-}Veras},
title = {On the attitudinal characteristics of motor carriers toward container
availability systems},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {2/3},
pages = {140--155},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001569},
doi = {10.1504/IJSTM.2000.001569},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Holguin-Veras00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HusainS00,
author = {Zafar Husain and
Sushil},
title = {Active transfer of technology in the automobile industry: Indian experiences},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {2/3},
pages = {236--280},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001576},
doi = {10.1504/IJSTM.2000.001576},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HusainS00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Khan00,
author = {Mohsin U. Khan},
title = {Problems of technology transfer from laboratory to industry and policy
issues in India},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {4},
pages = {375--394},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001583},
doi = {10.1504/IJSTM.2000.001583},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Khan00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MengN00,
author = {Yu Meng and
Debbie A. Niemeier},
title = {{US} double-stack rail technology and infrastructure: corollaries
for China},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {2/3},
pages = {224--235},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001575},
doi = {10.1504/IJSTM.2000.001575},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MengN00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/MilesABH00,
author = {Ian Miles and
Birgitte Andersen and
Mark Boden and
Jeremy Howells},
title = {Service production and intellectual property},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {1},
pages = {37--57},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001564},
doi = {10.1504/IJSTM.2000.001564},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/MilesABH00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/RossettiT00,
author = {Manuel D. Rossetti and
Timothy Turitto},
title = {Design of an integrated transit monitoring system based on radio frequency
identification},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {2/3},
pages = {188--204},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001572},
doi = {10.1504/IJSTM.2000.001572},
timestamp = {Sun, 12 Nov 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/RossettiT00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/SundboG00,
author = {Jon Sundbo and
Faiz Gallouj},
title = {Innovation as a loosely coupled system in services},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {1},
pages = {15--36},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001565},
doi = {10.1504/IJSTM.2000.001565},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/SundboG00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TaketW00,
author = {Ann R. Taket and
Leroy White},
title = {Assessment of health service systems: a case study of metamodelling
to explore options for future health service provision},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {4},
pages = {320--331},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001584},
doi = {10.1504/IJSTM.2000.001584},
timestamp = {Fri, 21 Aug 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TaketW00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/TeichWW00,
author = {Jeffrey E. Teich and
Hannele Wallenius and
Jyrki Wallenius},
title = {World-Wide-Web technology in support of negotiation and communication},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {1},
pages = {83--99},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001566},
doi = {10.1504/IJSTM.2000.001566},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/TeichWW00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Vedovello00,
author = {Conceicao Vedovello},
title = {Science Parks and university-industry links: a comparative analysis
between a British and a Portuguese experience},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {4},
pages = {358--374},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001585},
doi = {10.1504/IJSTM.2000.001585},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Vedovello00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/WardDW00,
author = {Philippa Ward and
Barry J. Davies and
Helen Wright},
title = {The diffusion of interactive technology at the customer interface},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {1},
pages = {58--82},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001567},
doi = {10.1504/IJSTM.2000.001567},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijstm/WardDW00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Watad00,
author = {Mahmoud Watad},
title = {Information systems assessment in public service organisations},
journal = {Int. J. Serv. Technol. Manag.},
volume = {1},
number = {4},
pages = {303--319},
year = {2000},
url = {https://doi.org/10.1504/IJSTM.2000.001586},
doi = {10.1504/IJSTM.2000.001586},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Watad00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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