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@article{DBLP:journals/tmm/ZhangSWDE24,
author = {Zhe Zhang and
Marc St{-}Hilaire and
Xin Wei and
Haiwei Dong and
Abdulmotaleb El{-}Saddik},
title = {How to Cache Important Contents for Multi-Modal Service in Dynamic
Networks: {A} DRL-Based Caching Scheme},
journal = {{IEEE} Trans. Multim.},
volume = {26},
pages = {7372--7385},
year = {2024},
url = {https://doi.org/10.1109/TMM.2024.3366399},
doi = {10.1109/TMM.2024.3366399},
timestamp = {Mon, 29 Apr 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/tmm/ZhangSWDE24.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/ShinKA24,
author = {Jihoon Shin and
Hongbum Kim and
Miguel Amaral},
editor = {Tung X. Bui},
title = {The importance of collaboration in the knowledge-intensive business
services: The efficiency analysis of the industry using a meta-frontier
approach},
booktitle = {57th Hawaii International Conference on System Sciences, {HICSS} 2024,
Hilton Hawaiian Village Waikiki Beach Resort, Hawaii, USA, January
3-6, 2024},
pages = {527--535},
publisher = {ScholarSpace},
year = {2024},
url = {https://hdl.handle.net/10125/106438},
timestamp = {Thu, 04 Jan 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/hicss/ShinKA24.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/corr/abs-2403-18323,
author = {Zhe Zhang and
Marc St{-}Hilaire and
Xin Wei and
Haiwei Dong and
Abdulmotaleb El{-}Saddik},
title = {How to Cache Important Contents for Multi-modal Service in Dynamic
Networks: {A} DRL-based Caching Scheme},
journal = {CoRR},
volume = {abs/2403.18323},
year = {2024},
url = {https://doi.org/10.48550/arXiv.2403.18323},
doi = {10.48550/ARXIV.2403.18323},
eprinttype = {arXiv},
eprint = {2403.18323},
timestamp = {Wed, 10 Apr 2024 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/corr/abs-2403-18323.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/candie/ZhangHXWDC23,
author = {Zhenjie Zhang and
Jiahao Hu and
Xiaobin Xu and
Guodong Wang and
Schahram Dustdar and
Shenghua Chen},
title = {Functional importance evaluation approach for cloud manufacturing
services based on complex network and evidential reasoning rule},
journal = {Comput. Ind. Eng.},
volume = {175},
pages = {108895},
year = {2023},
url = {https://doi.org/10.1016/j.cie.2022.108895},
doi = {10.1016/J.CIE.2022.108895},
timestamp = {Sat, 14 Jan 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/candie/ZhangHXWDC23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/tnsm/FengLCCW23,
author = {Wendi Feng and
Chuanchang Liu and
Bo Cheng and
Junliang Chen and
Zhiguo Wan},
title = {An End-Host-Importance-Aware Secure Service-Enabled Hybrid {SDN} Deployment},
journal = {{IEEE} Trans. Netw. Serv. Manag.},
volume = {20},
number = {2},
pages = {2056--2070},
year = {2023},
url = {https://doi.org/10.1109/TNSM.2022.3208695},
doi = {10.1109/TNSM.2022.3208695},
timestamp = {Fri, 07 Jul 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/tnsm/FengLCCW23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/mipro/HasibovicTG23,
author = {Ajla Cerimagic Hasibovic and
Anel Tanovic and
Aida Granulo},
editor = {Dragan Cisic and
Neven Vrcek and
Marko Koricic and
Vera Gradisnik and
Karolj Skala and
Zeljka Car and
Marina Cicin{-}Sain and
Snjezana Babic and
Vlado Sruk and
Dejan Skvorc and
Alan Jovic and
Stjepan Gros and
Boris Vrdoljak and
Edvard Tijan and
Tihomir Katulic and
Juraj Petrovic and
Tihana Galinac Grbac and
Lovro Bozicevic},
title = {The importance of {ITIL4} adoption for {IT} service management in
insurance companies},
booktitle = {46th {MIPRO} {ICT} and Electronics Convention, {MIPRO} 2023, Opatija,
Croatia, May 22-26, 2023},
pages = {1341--1346},
publisher = {{IEEE}},
year = {2023},
url = {https://doi.org/10.23919/MIPRO57284.2023.10159950},
doi = {10.23919/MIPRO57284.2023.10159950},
timestamp = {Thu, 13 Jul 2023 08:42:06 +0200},
biburl = {https://dblp.org/rec/conf/mipro/HasibovicTG23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/wowmom/NareshSG23,
author = {Mandan Naresh and
Paresh Saxena and
Manik Gupta},
title = {Deep Reinforcement Learning with Importance Weighted {A3C} for QoE
enhancement in Video Delivery Services},
booktitle = {24th {IEEE} International Symposium on a World of Wireless, Mobile
and Multimedia Networks, WoWMoM 2023, Boston, MA, USA, June 12-15,
2023},
pages = {97--106},
publisher = {{IEEE}},
year = {2023},
url = {https://doi.org/10.1109/WoWMoM57956.2023.00024},
doi = {10.1109/WOWMOM57956.2023.00024},
timestamp = {Sun, 12 Nov 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/wowmom/NareshSG23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/corr/abs-2304-04527,
author = {Mandan Naresh and
Paresh Saxena and
Manik Gupta},
title = {Deep Reinforcement Learning with Importance Weighted {A3C} for QoE
enhancement in Video Delivery Services},
journal = {CoRR},
volume = {abs/2304.04527},
year = {2023},
url = {https://doi.org/10.48550/arXiv.2304.04527},
doi = {10.48550/ARXIV.2304.04527},
eprinttype = {arXiv},
eprint = {2304.04527},
timestamp = {Sun, 12 Nov 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/corr/abs-2304-04527.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jgim/FengC22,
author = {Zhitan Feng and
Min Chen},
title = {Platformance-Based Cross-Border Import Retail E-Commerce Service Quality
Evaluation Using an Artificial Neural Network Analysis},
journal = {J. Glob. Inf. Manag.},
volume = {30},
number = {11},
pages = {1--17},
year = {2022},
url = {https://doi.org/10.4018/jgim.306271},
doi = {10.4018/JGIM.306271},
timestamp = {Mon, 24 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jgim/FengC22.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/mansci/FeldmanS22,
author = {Pnina Feldman and
Ella Segev},
title = {The Important Role of Time Limits When Consumers Choose Their Time
in Service},
journal = {Manag. Sci.},
volume = {68},
number = {9},
pages = {6666--6686},
year = {2022},
url = {https://doi.org/10.1287/mnsc.2021.4236},
doi = {10.1287/MNSC.2021.4236},
timestamp = {Mon, 05 Dec 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/mansci/FeldmanS22.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijahuc/LiuZ21,
author = {Cuntao Liu and
Wendong Zhao},
title = {{UAV} deployment and channel allocation considering diverse QoS constraints
and service importance},
journal = {Int. J. Ad Hoc Ubiquitous Comput.},
volume = {37},
number = {3},
pages = {151--164},
year = {2021},
url = {https://doi.org/10.1504/IJAHUC.2021.116817},
doi = {10.1504/IJAHUC.2021.116817},
timestamp = {Wed, 07 Dec 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijahuc/LiuZ21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijhisi/ShahYSU21,
author = {Adnan Muhammad Shah and
Xiangbin Yan and
Syed Asad Ali Shah and
Rizwan Ullah},
title = {Exploring Important Aspects of Service Quality While Choosing a Good
Doctor: {A} Mixed-Methods Approach},
journal = {Int. J. Heal. Inf. Syst. Informatics},
volume = {16},
number = {4},
pages = {1--23},
year = {2021},
url = {https://doi.org/10.4018/ijhisi.20211001.oa11},
doi = {10.4018/IJHISI.20211001.OA11},
timestamp = {Tue, 28 Feb 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijhisi/ShahYSU21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icebt/YangYHLC21,
author = {Kai{-}Fu Yang and
Hao{-}Wei Yang and
Chao{-}Hung Huang and
Xuan{-}He Lin and
Chih{-}Lei Cheng},
title = {Adopting Importance Performance Analysis to Explore the Relationship
between Service Quality and Customer Satisfaction in Dried Pork Market},
booktitle = {{ICEBT} 2021: 5th International Conference on E-Education, E-Business
and E-Technology, Beijing, China, June 18 - 20, 2021},
pages = {74--81},
publisher = {{ACM}},
year = {2021},
url = {https://doi.org/10.1145/3474880.3474887},
doi = {10.1145/3474880.3474887},
timestamp = {Thu, 22 Feb 2024 13:49:16 +0100},
biburl = {https://dblp.org/rec/conf/icebt/YangYHLC21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icmss/ShanL21,
author = {Hongmei Shan and
Siyu Long},
title = {Determination of Customer Demand Importance degrees of Express Service
Based on Kano Model},
booktitle = {{ICMSS} 2021: The 5the International Conference on Management Engineering,
Software Engineering and Service Sciences, Chengdu, China, January
8-10, 2021},
pages = {113--117},
publisher = {{ACM}},
year = {2021},
url = {https://doi.org/10.1145/3459012.3459030},
doi = {10.1145/3459012.3459030},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icmss/ShanL21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/kes/Wachowicz21,
author = {Jacek Wachowicz},
editor = {Jaroslaw Watr{\'{o}}bski and
Wojciech Salabun and
Carlos Toro and
Cecilia Zanni{-}Merk and
Robert J. Howlett and
Lakhmi C. Jain},
title = {Factors important for the selection of goods and services on the Internet
in the opinion of students of the management faculties - current status
and dynamics},
booktitle = {Knowledge-Based and Intelligent Information {\&} Engineering Systems:
Proceedings of the 25th International Conference KES-2021, Virtual
Event / Szczecin, Poland, 8-10 September 2021},
series = {Procedia Computer Science},
volume = {192},
pages = {4639--4648},
publisher = {Elsevier},
year = {2021},
url = {https://doi.org/10.1016/j.procs.2021.09.242},
doi = {10.1016/J.PROCS.2021.09.242},
timestamp = {Mon, 24 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/kes/Wachowicz21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/msie/HanifahPRN21,
author = {Ajeng Hanifah and
Mutiara Adhilia Purwaningsih and
Atheea Annisa Rahma and
Teuku Reyhan Naufal},
title = {Revised Importance-Performance Analysis Approach in Online Ride Hailing
Services (Case study in Indonesia)},
booktitle = {{MSIE} 2021: 3rd International Conference on Management Science and
Industrial Engineering, Osaka, Japan, April 2 - 4, 2021},
pages = {34--39},
publisher = {{ACM}},
year = {2021},
url = {https://doi.org/10.1145/3460824.3460830},
doi = {10.1145/3460824.3460830},
timestamp = {Thu, 31 Aug 2023 14:20:50 +0200},
biburl = {https://dblp.org/rec/conf/msie/HanifahPRN21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/vnc/WilleckeGSW21,
author = {Alexander Willecke and
Keno Garlichs and
Fynn Schulze and
Lars C. Wolf},
editor = {Frank Kargl and
Onur Altintas and
Christoph Sommer and
Takamasa Higuchi and
Florian Klingler},
title = {Vulnerable Road Users Are Important As Well: Persons in the Collective
Perception Service},
booktitle = {13th {IEEE} Vehicular Networking Conference, {VNC} 2021, Ulm, Germany,
November 10-12, 2021},
pages = {24--31},
publisher = {{IEEE}},
year = {2021},
url = {https://doi.org/10.1109/VNC52810.2021.9644669},
doi = {10.1109/VNC52810.2021.9644669},
timestamp = {Mon, 27 Dec 2021 16:28:50 +0100},
biburl = {https://dblp.org/rec/conf/vnc/WilleckeGSW21.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ecr/ZhouWSZZG19,
author = {Ronggang Zhou and
Xiaorui Wang and
Yuhan Shi and
Renqian Zhang and
Leyuan Zhang and
Haiyan Guo},
title = {Measuring e-service quality and its importance to customer satisfaction
and loyalty: an empirical study in a telecom setting},
journal = {Electron. Commer. Res.},
volume = {19},
number = {3},
pages = {477--499},
year = {2019},
url = {https://doi.org/10.1007/s10660-018-9301-3},
doi = {10.1007/S10660-018-9301-3},
timestamp = {Fri, 13 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ecr/ZhouWSZZG19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/information/ParkPCH19,
author = {Jung{-}Hoon Park and
Seong Eun Park and
Hee{-}Seok Choi and
Yun{-}Young Hwang},
title = {Information Usage Behavior and Importance: Korean Scientist and Engineer
Users of a Personalized Recommendation Service},
journal = {Inf.},
volume = {10},
number = {5},
pages = {181},
year = {2019},
url = {https://doi.org/10.3390/info10050181},
doi = {10.3390/INFO10050181},
timestamp = {Thu, 09 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/information/ParkPCH19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jifs/Kumar19,
author = {Mohit Kumar},
title = {Evaluation of the intuitionistic fuzzy importance of attributes based
on the correlation coefficient under weakest triangular norm and application
to the hotel services},
journal = {J. Intell. Fuzzy Syst.},
volume = {36},
number = {4},
pages = {3211--3223},
year = {2019},
url = {https://doi.org/10.3233/JIFS-18485},
doi = {10.3233/JIFS-18485},
timestamp = {Fri, 26 Feb 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/jifs/Kumar19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jsis/LansingSSB19,
author = {Jens Lansing and
Nils Siegfried and
Ali Sunyaev and
Alexander Benlian},
title = {Strategic signaling through cloud service certifications: Comparing
the relative importance of certifications' assurances to companies
and consumers},
journal = {J. Strateg. Inf. Syst.},
volume = {28},
number = {4},
year = {2019},
url = {https://doi.org/10.1016/j.jsis.2019.101579},
doi = {10.1016/J.JSIS.2019.101579},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/jsis/LansingSSB19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jwsr/WangLLH19,
author = {Muchou Wang and
Yiming Li and
Sheng Luo and
Zhuxin Hu},
title = {Discovering Important Services Based on Weighted K-Core Decomposition},
journal = {Int. J. Web Serv. Res.},
volume = {16},
number = {1},
pages = {22--36},
year = {2019},
url = {https://doi.org/10.4018/IJWSR.2019010102},
doi = {10.4018/IJWSR.2019010102},
timestamp = {Thu, 04 Jun 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jwsr/WangLLH19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/scn/Kamola19,
author = {Mariusz Kamola},
title = {Sensitivity of Importance Metrics for Critical Digital Services Graph
to Service Operators' Self-Assessment Errors},
journal = {Secur. Commun. Networks},
volume = {2019},
pages = {7510809:1--7510809:8},
year = {2019},
url = {https://doi.org/10.1155/2019/7510809},
doi = {10.1155/2019/7510809},
timestamp = {Mon, 28 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/scn/Kamola19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/stt/Bunder19,
author = {Hendrik B{\"{u}}nder},
title = {Generating User Interface Documentation Based on Imported Service
Models},
journal = {Softwaretechnik-Trends},
volume = {39},
number = {2},
pages = {37--38},
year = {2019},
url = {https://fb-swt.gi.de/fileadmin/FB/SWT/Softwaretechnik-Trends/Verzeichnis/Band\_39\_Heft\_2/17\_WSRE\_2019\_paper\_3.pdf},
timestamp = {Tue, 12 Mar 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/stt/Bunder19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icccn/DarrousLI19,
author = {Jad Darrous and
Thomas Lambert and
Shadi Ibrahim},
title = {On the Importance of Container Image Placement for Service Provisioning
in the Edge},
booktitle = {28th International Conference on Computer Communication and Networks,
{ICCCN} 2019, Valencia, Spain, July 29 - August 1, 2019},
pages = {1--9},
publisher = {{IEEE}},
year = {2019},
url = {https://doi.org/10.1109/ICCCN.2019.8846920},
doi = {10.1109/ICCCN.2019.8846920},
timestamp = {Wed, 16 Oct 2019 14:14:49 +0200},
biburl = {https://dblp.org/rec/conf/icccn/DarrousLI19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/imms/WidodoSWS19,
author = {Abel Kristanto Widodo and
Oktivia Selvina and
Widhiyaningrum and
Olivia Ester R. Siregar},
title = {In Corporating the {E-S-QUAL} Scale and Importance-Performance Analysis
for Assessing Electronic Service Quality},
booktitle = {Proceedings of the 2019 2nd International Conference on Information
Management and Management Sciences, {IMMS} 2019, Chengdu, China, August
23-25, 2019},
pages = {193--197},
publisher = {{ACM}},
year = {2019},
url = {https://doi.org/10.1145/3357292.3357327},
doi = {10.1145/3357292.3357327},
timestamp = {Sun, 17 Dec 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/imms/WidodoSWS19.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/chb/SchererTSB18,
author = {Ronny Scherer and
Jo Tondeur and
Fazilat Siddiq and
Evrim Baran},
title = {The importance of attitudes toward technology for pre-service teachers'
technological, pedagogical, and content knowledge: Comparing structural
equation modeling approaches},
journal = {Comput. Hum. Behav.},
volume = {80},
pages = {67--80},
year = {2018},
url = {https://doi.org/10.1016/j.chb.2017.11.003},
doi = {10.1016/J.CHB.2017.11.003},
timestamp = {Tue, 18 Feb 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/chb/SchererTSB18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijegr/Mensah18,
author = {Isaac Kofi Mensah},
title = {E-Government Services Adoption: The Important Elements of Trust and
Transparency},
journal = {Int. J. Electron. Gov. Res.},
volume = {14},
number = {3},
pages = {12--31},
year = {2018},
url = {https://doi.org/10.4018/IJEGR.2018070102},
doi = {10.4018/IJEGR.2018070102},
timestamp = {Mon, 03 Jan 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijegr/Mensah18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijinfoman/PaleseU18,
author = {Biagio Palese and
Antonio Usai},
title = {The relative importance of service quality dimensions in E-commerce
experiences},
journal = {Int. J. Inf. Manag.},
volume = {40},
pages = {132--140},
year = {2018},
url = {https://doi.org/10.1016/j.ijinfomgt.2018.02.001},
doi = {10.1016/J.IJINFOMGT.2018.02.001},
timestamp = {Sun, 10 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijinfoman/PaleseU18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/ChenS18,
author = {Tsai{-}Wei Chen and
S. Shyam Sundar},
editor = {Regan L. Mandryk and
Mark Hancock and
Mark Perry and
Anna L. Cox},
title = {This App Would Like to Use Your Current Location to Better Serve You:
Importance of User Assent and System Transparency in Personalized
Mobile Services},
booktitle = {Proceedings of the 2018 {CHI} Conference on Human Factors in Computing
Systems, {CHI} 2018, Montreal, QC, Canada, April 21-26, 2018},
pages = {537},
publisher = {{ACM}},
year = {2018},
url = {https://doi.org/10.1145/3173574.3174111},
doi = {10.1145/3173574.3174111},
timestamp = {Fri, 12 Mar 2021 15:28:42 +0100},
biburl = {https://dblp.org/rec/conf/chi/ChenS18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/das/WurschLI18,
author = {Marcel W{\"{u}}rsch and
Marcus Liwicki and
Rolf Ingold},
title = {Web Services in Document Image Analysis - Recent Developments on DIVAServices
and the Importance of Building an Ecosystem},
booktitle = {13th {IAPR} International Workshop on Document Analysis Systems, {DAS}
2018, Vienna, Austria, April 24-27, 2018},
pages = {334--339},
publisher = {{IEEE} Computer Society},
year = {2018},
url = {https://doi.org/10.1109/DAS.2018.40},
doi = {10.1109/DAS.2018.40},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/das/WurschLI18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dgo/Garcia-GarciaG18,
author = {Luz Maria Garcia{-}Garcia and
J. Ram{\'{o}}n Gil{-}Garc{\'{\i}}a},
editor = {Marijn Janssen and
Soon Ae Chun and
Vishanth Weerakkody},
title = {Reconsidering the importance of context for the success of digital
government: the case of legal vulnerability and extreme poverty in
the provision of migration services at the Southern Mexican border},
booktitle = {Proceedings of the 19th Annual International Conference on Digital
Government Research: Governance in the Data Age, {DG.O} 2018, Delft,
The Netherlands, May 30 - June 01, 2018},
pages = {46:1--46:7},
publisher = {{ACM}},
year = {2018},
url = {https://doi.org/10.1145/3209281.3209290},
doi = {10.1145/3209281.3209290},
timestamp = {Fri, 08 Sep 2023 14:37:47 +0200},
biburl = {https://dblp.org/rec/conf/dgo/Garcia-GarciaG18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/globecom/LiLWL18,
author = {Jianan Li and
Jianhua Li and
Jun Wu and
Gengshen Lin},
title = {On-Demand Fog Caching Service for {ICN} Using Synthetical Popularity,
Cost, and Importance Status},
booktitle = {{IEEE} Global Communications Conference, {GLOBECOM} 2018, Abu Dhabi,
United Arab Emirates, December 9-13, 2018},
pages = {1--6},
publisher = {{IEEE}},
year = {2018},
url = {https://doi.org/10.1109/GLOCOM.2018.8648044},
doi = {10.1109/GLOCOM.2018.8648044},
timestamp = {Tue, 25 Aug 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/globecom/LiLWL18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ictc/YunPKK18,
author = {Seongjin Yun and
Jun{-}Hong Park and
Hyeong{-}su Kim and
Wontae Kim},
title = {Importance-aware {SDN} Control Mechanism for Real-time Data Distribution
Services},
booktitle = {International Conference on Information and Communication Technology
Convergence, {ICTC} 2018, Jeju Island, Korea (South), October 17-19,
2018},
pages = {1113--1118},
publisher = {{IEEE}},
year = {2018},
url = {https://doi.org/10.1109/ICTC.2018.8539690},
doi = {10.1109/ICTC.2018.8539690},
timestamp = {Tue, 27 Feb 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/ictc/YunPKK18.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/eg/Pedersen17,
author = {Keld Pedersen},
title = {Transforming government service: the importance of dynamic capabilities},
journal = {Electron. Gov. an Int. J.},
volume = {13},
number = {3},
pages = {203--223},
year = {2017},
url = {https://doi.org/10.1504/EG.2017.10007067},
doi = {10.1504/EG.2017.10007067},
timestamp = {Sat, 25 Apr 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/eg/Pedersen17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jeco/LuoSG17,
author = {Chu Luo and
Lei Shen and
Han Gao},
title = {Modified Importance-Performance Analysis of E-service Quality},
journal = {J. Electron. Commer. Organ.},
volume = {15},
number = {1},
pages = {84--95},
year = {2017},
url = {https://doi.org/10.4018/JECO.2017010105},
doi = {10.4018/JECO.2017010105},
timestamp = {Wed, 27 May 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jeco/LuoSG17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jolis/ZuluNM17,
author = {Paul Zulu and
Mpho Ngoepe and
Nampombe Mnkeni{-}Saurombe},
title = {The importance of legislation in the provision of national and public
library services in Zambia},
journal = {J. Libr. Inf. Sci.},
volume = {49},
number = {2},
pages = {152--164},
year = {2017},
url = {https://doi.org/10.1177/0961000616632865},
doi = {10.1177/0961000616632865},
timestamp = {Mon, 25 May 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jolis/ZuluNM17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jos/BarilGMB17,
author = {ChanChantall Baril and
Viviane Gascon and
Jonathan Miller and
C. Bounhol},
title = {The importance of considering resource's tasks when modeling healthcare
services with discrete-event simulation: an approach using work sampling
method},
journal = {J. Simulation},
volume = {11},
number = {2},
pages = {103--114},
year = {2017},
url = {https://doi.org/10.1057/jos.2016.6},
doi = {10.1057/JOS.2016.6},
timestamp = {Wed, 15 Apr 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jos/BarilGMB17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jsjkx/QiHY17,
author = {Yudong Qi and
Cheng He and
Wei Yuan},
title = {{\unicode{22522}}{\unicode{20110}}PageRank{\unicode{30340}}{\unicode{32593}}{\unicode{31449}}{\unicode{26381}}{\unicode{21153}}{\unicode{36136}}{\unicode{37327}}{\unicode{24433}}{\unicode{21709}}{\unicode{22240}}{\unicode{32032}}{\unicode{30340}}{\unicode{37325}}{\unicode{35201}}{\unicode{24615}}{\unicode{25490}}{\unicode{24207}}{\unicode{31639}}{\unicode{27861}}
(Algorithm of Importance Ranking for Influencing Factors of Website
Service Quality Based on PageRank)},
journal = {{\unicode{35745}}{\unicode{31639}}{\unicode{26426}}{\unicode{31185}}{\unicode{23398}}},
volume = {44},
number = {{Z11}},
pages = {80--83},
year = {2017},
url = {https://doi.org/10.11896/j.issn.1002-137X.2017.11A.015},
doi = {10.11896/J.ISSN.1002-137X.2017.11A.015},
timestamp = {Tue, 24 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/jsjkx/QiHY17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cscwd/WuZ17,
author = {Yman Wu and
Heming Zhang},
editor = {Weiming Shen and
Pedro Antunes and
Nguyen Hoang Thuan and
Jean{-}Paul A. Barth{\`{e}}s and
Junzhou Luo and
Jianming Yong},
title = {A reliability optimization method for collaborative manufacturing
service network based on mining of important nodes},
booktitle = {21st {IEEE} International Conference on Computer Supported Cooperative
Work in Design, {CSCWD} 2017, Wellington, New Zealand, April 26-28,
2017},
pages = {402--407},
publisher = {{IEEE}},
year = {2017},
url = {https://doi.org/10.1109/CSCWD.2017.8066728},
doi = {10.1109/CSCWD.2017.8066728},
timestamp = {Fri, 28 Oct 2022 20:56:41 +0200},
biburl = {https://dblp.org/rec/conf/cscwd/WuZ17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/iiaiaai/YuGXLX17,
author = {Lulan Yu and
Min Gao and
Xinyu Xiao and
Xiang Li and
Qingyu Xiong},
title = {Important User Group Based Web Service Recommendation},
booktitle = {6th {IIAI} International Congress on Advanced Applied Informatics,
{IIAI-AAI} 2017, Hamamatsu, Japan, July 9-13, 2017},
pages = {413--418},
publisher = {{IEEE} Computer Society},
year = {2017},
url = {https://doi.org/10.1109/IIAI-AAI.2017.114},
doi = {10.1109/IIAI-AAI.2017.114},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/iiaiaai/YuGXLX17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jifs/BanBT16,
author = {Adrian I. Ban and
Olimpia I. Ban and
Delia A. Tuse},
title = {Calculation of the fuzzy importance of attributes based on the correlation
coefficient, applied to the quality of hotel services},
journal = {J. Intell. Fuzzy Syst.},
volume = {30},
number = {1},
pages = {583--596},
year = {2016},
url = {https://doi.org/10.3233/IFS-151840},
doi = {10.3233/IFS-151840},
timestamp = {Thu, 23 Jun 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jifs/BanBT16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/qre/Dror16,
author = {Shuki Dror},
title = {Identify Important Factors for Service Simulation Experiments Using
{QFD}},
journal = {Qual. Reliab. Eng. Int.},
volume = {32},
number = {6},
pages = {2107--2114},
year = {2016},
url = {https://doi.org/10.1002/qre.2006},
doi = {10.1002/QRE.2006},
timestamp = {Thu, 09 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/qre/Dror16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecis/0004WK16,
author = {Michael Lang and
Manuel Wiesche and
Helmut Krcmar},
title = {What are the most Important criteria for Cloud Service Provider Selection?
{A} Delphi Study},
booktitle = {24th European Conference on Information Systems, {ECIS} 2016, Istanbul,
Turkey, June 12-15, 2016},
pages = {Research Paper 119},
year = {2016},
url = {http://aisel.aisnet.org/ecis2016\_rp/119},
timestamp = {Mon, 28 Aug 2017 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/ecis/0004WK16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hpcc/KangKCCJP16,
author = {Byeongkwan Kang and
Seunghwan Kim and
Myeong{-}in Choi and
Keon{-}hee Cho and
Seongman Jang and
Sehyun Park},
editor = {Jinjun Chen and
Laurence T. Yang},
title = {Analysis of Types and Importance of Sensors in Smart Home Services},
booktitle = {18th {IEEE} International Conference on High Performance Computing
and Communications; 14th {IEEE} International Conference on Smart
City; 2nd {IEEE} International Conference on Data Science and Systems,
HPCC/SmartCity/DSS 2016, Sydney, Australia, December 12-14, 2016},
pages = {1388--1389},
publisher = {{IEEE} Computer Society},
year = {2016},
url = {https://doi.org/10.1109/HPCC-SmartCity-DSS.2016.0196},
doi = {10.1109/HPCC-SMARTCITY-DSS.2016.0196},
timestamp = {Wed, 16 Oct 2019 14:14:52 +0200},
biburl = {https://dblp.org/rec/conf/hpcc/KangKCCJP16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icncc/ChenLS16,
author = {Lu Chen and
Lianchen Liu and
Jiaxing Shang},
title = {Fault Tolerance for Web Service Based on Component Importance in Service
Networks},
booktitle = {Proceedings of the Fifth International Conference on Network, Communication
and Computing, {ICNCC} '16, Kyoto, Japan, December 17-21, 2016},
pages = {103--109},
publisher = {{ACM}},
year = {2016},
url = {https://doi.org/10.1145/3033288.3033328},
doi = {10.1145/3033288.3033328},
timestamp = {Tue, 25 Apr 2023 15:45:49 +0200},
biburl = {https://dblp.org/rec/conf/icncc/ChenLS16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icsai/WuBWF16,
author = {Runze Wu and
Zhengrui Bao and
Hao Wu and
Bing Fan},
editor = {Xiang Fei and
Lipo Wang and
Chunlei Ji and
Qiang Sun and
Niansheng Chen and
Xiaoyong Song and
Xin Wang},
title = {An importance evaluation method combining multiple factors fusion
for power communication services in smart grid},
booktitle = {3rd International Conference on Systems and Informatics, {ICSAI} 2016,
Shanghai, China, November 19-21, 2016},
pages = {270--275},
publisher = {{IEEE}},
year = {2016},
url = {https://doi.org/10.1109/ICSAI.2016.7810966},
doi = {10.1109/ICSAI.2016.7810966},
timestamp = {Wed, 16 Oct 2019 14:14:53 +0200},
biburl = {https://dblp.org/rec/conf/icsai/WuBWF16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ijcnn/SantosSRM16,
author = {Roney L. de S. Santos and
Rog{\'{e}}rio Figueredo de Sousa and
Ricardo A. L. Rab{\^{e}}lo and
Raimundo Santos Moura},
title = {An experimental study based on Fuzzy Systems and Artificial Neural
Networks to estimate the importance of reviews about product and services},
booktitle = {2016 International Joint Conference on Neural Networks, {IJCNN} 2016,
Vancouver, BC, Canada, July 24-29, 2016},
pages = {647--653},
publisher = {{IEEE}},
year = {2016},
url = {https://doi.org/10.1109/IJCNN.2016.7727261},
doi = {10.1109/IJCNN.2016.7727261},
timestamp = {Wed, 05 May 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/ijcnn/SantosSRM16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/iscram/SefyrinP16,
author = {Johanna Sefyrin and
Sofie Pilemalm},
editor = {Andrea H. Tapia and
Pedro Antunes and
Victor A. Ba{\~{n}}uls and
Kathleen A. Moore and
Jo{\~{a}}o Porto de Albuquerque},
title = {"It's More Important to be Fast than to be Informed" - Gender, Age,
Disability and Ethnicity in Relation to {IT} in the Swedish Rescue
Services},
booktitle = {13th Proceedings of the International Conference on Information Systems
for Crisis Response and Management, Rio de Janeiro, Brasil, May 22-25,
2016},
publisher = {{ISCRAM} Association},
year = {2016},
url = {http://idl.iscram.org/files/johannasefyrin/2016/1366\_JohannaSefyrin+SofiePilemalm2016.pdf},
timestamp = {Thu, 12 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/iscram/SefyrinP16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/mipro/SojatS16,
author = {Zorislav Sojat and
Karolj Skala},
editor = {Petar Biljanovic and
Zeljko Butkovic and
Karolj Skala and
Tihana Galinac Grbac and
Marina Cicin{-}Sain and
Vlado Sruk and
Slobodan Ribaric and
Stjepan Gros and
Boris Vrdoljak and
Mladen Mauher and
Edvard Tijan and
Dino Lukman},
title = {Views on the role and importance of dew computing in the service and
control technology},
booktitle = {39th International Convention on Information and Communication Technology,
Electronics and Microelectronics, {MIPRO} 2016, Opatija, Croatia,
May 30 - June 3, 2016},
pages = {164--168},
publisher = {{IEEE}},
year = {2016},
url = {https://doi.org/10.1109/MIPRO.2016.7522131},
doi = {10.1109/MIPRO.2016.7522131},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/mipro/SojatS16.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijdsn/LeePK15,
author = {Sunghwan Lee and
Sangun Park and
Wooju Kim},
title = {The Importance of Social Value in the Evaluation of Web Services in
the Public Sector},
journal = {Int. J. Distributed Sens. Networks},
volume = {11},
pages = {459804:1--459804:6},
year = {2015},
url = {https://doi.org/10.1155/2015/459804},
doi = {10.1155/2015/459804},
timestamp = {Fri, 09 Apr 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijdsn/LeePK15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/isf/KekolahtiKR15,
author = {Pekka Kekolahti and
Juuso Karikoski and
Antti Riikonen},
title = {The effect of an individual's age on the perceived importance and
usage intensity of communications services - {A} Bayesian Network
analysis},
journal = {Inf. Syst. Frontiers},
volume = {17},
number = {6},
pages = {1313--1333},
year = {2015},
url = {https://doi.org/10.1007/s10796-014-9502-9},
doi = {10.1007/S10796-014-9502-9},
timestamp = {Fri, 13 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/isf/KekolahtiKR15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/aaate/VincentGRDPCT15,
author = {Claude Vincent and
Dany H. Gagnon and
Fran{\c{c}}ois Routhier and
Fr{\'{e}}d{\'{e}}ric Dumont and
Lise Poissant and
Helene Corriveau and
Michel Tousignant},
editor = {Cecilia Sik{-}L{\'{a}}nyi and
Evert{-}Jan Hoogerwerf and
Klaus Miesenberger and
Peter Cudd},
title = {Service Dogs for People with Spinal Cord Injury: Outcomes Regarding
Functional Mobility and Important Occupations},
booktitle = {Assistive Technology - Building Bridges, Proceedings of the 13th European
Conference on the Advancement of Assistive Technology, {AAATE} Conf.
2015, Budapest, Hungary, 9-12 September, 2015},
series = {Studies in Health Technology and Informatics},
volume = {217},
pages = {847--851},
publisher = {{IOS} Press},
year = {2015},
url = {https://doi.org/10.3233/978-1-61499-566-1-847},
doi = {10.3233/978-1-61499-566-1-847},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/aaate/VincentGRDPCT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/gecon/KyriazisDKMTV15,
author = {Dimosthenis Kyriazis and
Nikolaos D. Doulamis and
George Kousiouris and
Andreas Menychtas and
Marinos Themistocleous and
Vassilios C. Vescoukis},
editor = {J{\"{o}}rn Altmann and
Gheorghe Cosmin Silaghi and
Omer F. Rana},
title = {Employing Relevance Feedback to Embed Content and Service Importance
into the Selection Process of Composite Cloud Services},
booktitle = {Economics of Grids, Clouds, Systems, and Services - 12th International
Conference, {GECON} 2015, Cluj-Napoca, Romania, September 15-17, 2015,
Revised Selected Papers},
series = {Lecture Notes in Computer Science},
volume = {9512},
pages = {98--114},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-3-319-43177-2\_7},
doi = {10.1007/978-3-319-43177-2\_7},
timestamp = {Wed, 07 Dec 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/gecon/KyriazisDKMTV15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icalt/TsaiY15,
author = {I{-}Chang Tsai and
Chung{-}Han Yeh},
editor = {Demetrios G. Sampson and
Ronghuai Huang and
Gwo{-}Jen Hwang and
Tzu{-}Chien Liu and
Nian{-}Shing Chen and
Kinshuk and
Chin{-}Chung Tsai},
title = {Integrating {SERVQUAL} and Importance-Performance Analysis for Assessing
Smart Campus Service Quality: {A} Case Study of an English Training
Programme in Vietnam},
booktitle = {15th {IEEE} International Conference on Advanced Learning Technologies,
{ICALT} 2015, Hualien, Taiwan, July 6-9, 2015},
pages = {436--440},
publisher = {{IEEE} Computer Society},
year = {2015},
url = {https://doi.org/10.1109/ICALT.2015.8},
doi = {10.1109/ICALT.2015.8},
timestamp = {Thu, 23 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icalt/TsaiY15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icebe/WangW15,
author = {Yi Wang and
Ying Wang},
editor = {Yinsheng Li and
Xiang Fei and
Kuo{-}Ming Chao and
Jen{-}Yao Chung},
title = {Change Taxonomy and Service Importance Factor for Change Analysis
in Composite Service},
booktitle = {12th {IEEE} International Conference on e-Business Engineering, {ICEBE}
2015, Beijing, China, October 23-25, 2015},
pages = {127--134},
publisher = {{IEEE} Computer Society},
year = {2015},
url = {https://doi.org/10.1109/ICEBE.2015.30},
doi = {10.1109/ICEBE.2015.30},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icebe/WangW15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/ChenC14,
author = {Fei{-}Yun Chen and
Shun{-}Hsing Chen},
title = {Application of importance and satisfaction indicators for service
quality improvement of customer satisfaction},
journal = {Int. J. Serv. Technol. Manag.},
volume = {20},
number = {1/2/3},
pages = {108--122},
year = {2014},
url = {https://doi.org/10.1504/IJSTM.2014.063567},
doi = {10.1504/IJSTM.2014.063567},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/ChenC14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jche/GuthrieM14,
author = {Kathy L. Guthrie and
Holly McCracken},
title = {Reflection: the importance of making meaning in e-service-learning
courses},
journal = {J. Comput. High. Educ.},
volume = {26},
number = {3},
pages = {238--252},
year = {2014},
url = {https://doi.org/10.1007/s12528-014-9087-9},
doi = {10.1007/S12528-014-9087-9},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/jche/GuthrieM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ozchi/WasingerHCCDK14,
author = {Rainer Wasinger and
Hai He and
Winyu Chinthammit and
Christy Collis and
Henry Been{-}Lirn Duh and
Judy Kay},
editor = {Tuck Wah Leong},
title = {The importance of 'neighbourhood' in personalising location-based
services},
booktitle = {Proceedings of the 26th Australian Computer-Human Interaction Conference
on Designing Futures - the Future of Design, {OZCHI} '14, Sydney,
New South Wales, Australia, December 2-5, 2014},
pages = {172--175},
publisher = {{ACM}},
year = {2014},
url = {https://doi.org/10.1145/2686612.2686638},
doi = {10.1145/2686612.2686638},
timestamp = {Mon, 03 Jan 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/ozchi/WasingerHCCDK14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/whiceb/WangYY14,
author = {Lin Wang and
Jianzheng Yang and
Lifan Yang},
title = {The Important of Enjoyment and Mobility for Continuance with Mobile
Data Services},
booktitle = {The Thirteenth Wuhan International Conference on E-Business, {WHICEB}
2014, Wuhan, China, May 31 - June 1, 2014},
pages = {6},
publisher = {Association for Information Systems},
year = {2014},
url = {http://aisel.aisnet.org/whiceb2014/6},
timestamp = {Wed, 02 Jul 2014 20:29:15 +0200},
biburl = {https://dblp.org/rec/conf/whiceb/WangYY14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/AwasthiS13,
author = {Preety Awasthi and
Purnima S. Sangle},
title = {The importance of value and context for mobile {CRM} services in banking},
journal = {Bus. Process. Manag. J.},
volume = {19},
number = {6},
pages = {864--891},
year = {2013},
url = {https://doi.org/10.1108/BPMJ-06-2012-0067},
doi = {10.1108/BPMJ-06-2012-0067},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/bpmj/AwasthiS13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmtie/PerakisGIK13,
author = {Konstantinos Perakis and
Kostas Giokas and
Dimitra Iliopoulou and
Dimitris Koutsouris},
title = {Wireless Networking Credibility, Device Interoperability and Other
Important Issues to Take into Consideration for the Deployment of
a Homecare Service Provision Model},
journal = {Int. J. Meas. Technol. Instrum. Eng.},
volume = {3},
number = {2},
pages = {19--43},
year = {2013},
url = {https://doi.org/10.4018/ijmtie.2013040102},
doi = {10.4018/IJMTIE.2013040102},
timestamp = {Thu, 16 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijmtie/PerakisGIK13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jnca/MahdipourRS13,
author = {Ebrahim Mahdipour and
Amir Masoud Rahmani and
Saeed Setayeshi},
title = {Importance sampling for Jackson networks with customer impatience
until the end of service},
journal = {J. Netw. Comput. Appl.},
volume = {36},
number = {4},
pages = {1091--1101},
year = {2013},
url = {https://doi.org/10.1016/j.jnca.2013.01.016},
doi = {10.1016/J.JNCA.2013.01.016},
timestamp = {Mon, 05 Feb 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/jnca/MahdipourRS13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/pajais/HidayantoMKJ13,
author = {Achmad Nizar Hidayanto and
Widianto Muttaqien Mukhodim and
Frisca M. Kom and
Kasiyah M. Junus},
title = {A Study of Service Quality and Important Features of Property Websites
in Indonesia},
journal = {Pac. Asia J. Assoc. Inf. Syst.},
volume = {5},
number = {3},
pages = {2},
year = {2013},
url = {https://aisel.aisnet.org/pajais/vol5/iss3/2},
timestamp = {Thu, 24 Oct 2019 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/pajais/HidayantoMKJ13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/IEEEscc/SulongAKG13,
author = {Muhammad Suhaizan Sulong and
Azlianor Abdul{-}Aziz and
Andy Koronios and
Jing Gao},
title = {The Importance of Considering Information Quality in the Implementation
of Service-Oriented Architecture Initiatives},
booktitle = {2013 {IEEE} International Conference on Services Computing, Santa
Clara, CA, USA, June 28 - July 3, 2013},
pages = {583--586},
publisher = {{IEEE} Computer Society},
year = {2013},
url = {https://doi.org/10.1109/SCC.2013.22},
doi = {10.1109/SCC.2013.22},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/IEEEscc/SulongAKG13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/enter/Pesonen13,
author = {Juho Pesonen},
editor = {Lorenzo Cantoni and
Zheng Phil Xiang},
title = {Examining Perceptions of the Importance of Travel Websites' Value-Added
Services: Age, Gender, and Travel Motivations},
booktitle = {Information and Communication Technologies in Tourism 2013, {ENTER}
3013, Proceedings of the International Conference in Innsbruck, Austria,
January 22-25, 2013},
pages = {352--362},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-3-642-36309-2\_30},
doi = {10.1007/978-3-642-36309-2\_30},
timestamp = {Wed, 29 May 2019 09:36:14 +0200},
biburl = {https://dblp.org/rec/conf/enter/Pesonen13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/electronicmarkets/HeinrichZL11,
author = {Bernd Heinrich and
Gregor Zellner and
Susanne Leist},
title = {Service integrators in business networks - the importance of relationship
values},
journal = {Electron. Mark.},
volume = {21},
number = {4},
pages = {215--235},
year = {2011},
url = {https://doi.org/10.1007/s12525-011-0075-x},
doi = {10.1007/S12525-011-0075-X},
timestamp = {Fri, 13 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/electronicmarkets/HeinrichZL11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijbidm/VenkateswaranM11,
author = {Venkat Venkateswaran and
John Maleyeff},
title = {Classifying services by attributes important to customers},
journal = {Int. J. Bus. Intell. Data Min.},
volume = {6},
number = {4},
pages = {382--401},
year = {2011},
url = {https://doi.org/10.1504/IJBIDM.2011.044977},
doi = {10.1504/IJBIDM.2011.044977},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijbidm/VenkateswaranM11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LinC11a,
author = {Shu{-}Ping Lin and
Ya{-}Hui Chan},
title = {Enhancing service quality improvement strategies by integrating Kano's
model with importance-performance analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {16},
number = {1},
pages = {28--48},
year = {2011},
url = {https://doi.org/10.1504/IJSTM.2011.041976},
doi = {10.1504/IJSTM.2011.041976},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/LinC11a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/imds/Blasco-ArcasAOR11,
author = {Lorena Blasco{-}Arcas and
Jos{\'{e}}{-}Ignacio Aznar{-}Baranda and
Blanca Hern{\'{a}}ndez Ortega and
Jos{\'{e}} Ru{\'{\i}}z{-}Mas},
title = {{IPTV} as a services distribution channel: The importance of interactivity
and personalization in the purchasing of news-on-demand packages},
journal = {Ind. Manag. Data Syst.},
volume = {111},
number = {9},
pages = {1381--1398},
year = {2011},
url = {https://doi.org/10.1108/02635571111182755},
doi = {10.1108/02635571111182755},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/imds/Blasco-ArcasAOR11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jtaer/WongNP11,
author = {Meng Seng Wong and
Hideki Nishimoto and
George Philip},
title = {The Use of Importance-Performance Analysis {(IPA)} in Evaluating Japan's
E-government Services},
journal = {J. Theor. Appl. Electron. Commer. Res.},
volume = {6},
number = {2},
pages = {17--30},
year = {2011},
url = {https://doi.org/10.4067/s0718-18762011000200003},
doi = {10.4067/S0718-18762011000200003},
timestamp = {Fri, 10 Jun 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jtaer/WongNP11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/eidwt/Klaus11,
author = {Kathrin Klaus},
title = {On the Importance of Data Quality in Services: An Application in the
Financial Industry},
booktitle = {2011 International Conference on Emerging Intelligent Data and Web
Technologies, {EIDWT} 2011, Tirana, Albania, September 7-9, 2011},
pages = {148--152},
publisher = {{IEEE} Computer Society},
year = {2011},
url = {https://doi.org/10.1109/EIDWT.2011.31},
doi = {10.1109/EIDWT.2011.31},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/eidwt/Klaus11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/europar/SzepieniecKSAHBSM11,
author = {Tomasz Szepieniec and
Joanna Kocot and
Thomas Schaaf and
Owen Appleton and
Matti Heikkurinen and
Adam S. Z. Belloum and
Joan Serrat{-}Fern{\'{a}}ndez and
Martin G. Metzker},
editor = {Michael Alexander and
Pasqua D'Ambra and
Adam Belloum and
George Bosilca and
Mario Cannataro and
Marco Danelutto and
Beniamino Di Martino and
Michael Gerndt and
Emmanuel Jeannot and
Raymond Namyst and
Jean Roman and
Stephen L. Scott and
Jesper Larsson Tr{\"{a}}ff and
Geoffroy Vall{\'{e}}e and
Josef Weidendorfer},
title = {On Importance of Service Level Management in Grids},
booktitle = {Euro-Par 2011: Parallel Processing Workshops - CCPI, CGWS, HeteroPar,
HiBB, HPCVirt, HPPC, HPSS, MDGS, ProPer, Resilience, UCHPC, VHPC,
Bordeaux, France, August 29 - September 2, 2011, Revised Selected
Papers, Part {II}},
series = {Lecture Notes in Computer Science},
volume = {7156},
pages = {64--75},
publisher = {Springer},
year = {2011},
url = {https://doi.org/10.1007/978-3-642-29740-3\_9},
doi = {10.1007/978-3-642-29740-3\_9},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/europar/SzepieniecKSAHBSM11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/JoachimBW11,
author = {Nils Joachim and
Daniel Beimborn and
Tim Weitzel},
title = {What Are Important Governance and Management Mechanisms to Achieve
{IT} Flexibility in Service-Oriented Architectures (SOA)?: An Empirical
Exploration},
booktitle = {44th Hawaii International International Conference on Systems Science
{(HICSS-44} 2011), Proceedings, 4-7 January 2011, Koloa, Kauai, HI,
{USA}},
pages = {1--10},
publisher = {{IEEE} Computer Society},
year = {2011},
url = {https://doi.org/10.1109/HICSS.2011.489},
doi = {10.1109/HICSS.2011.489},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/hicss/JoachimBW11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icebe/WenLYLT11,
author = {Shiting Wen and
Qing Li and
Lihua Yue and
An Liu and
Chaogang Tang},
title = {Reputation Distribution Based on Structure-Related Importance in Services
Composition},
booktitle = {{IEEE} 8th International Conference on e-Business Engineering, {ICEBE}
2011, Beijing, China, October 19-21, 2011},
pages = {52--59},
publisher = {{IEEE} Computer Society},
year = {2011},
url = {https://doi.org/10.1109/ICEBE.2011.61},
doi = {10.1109/ICEBE.2011.61},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icebe/WenLYLT11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icsoc/Kattepur11,
author = {Ajay Kattepur},
editor = {Gerti Kappel and
Zakaria Maamar and
Hamid R. Motahari Nezhad},
title = {Importance Sampling of Probabilistic Contracts in Web Services},
booktitle = {Service-Oriented Computing - 9th International Conference, {ICSOC}
2011, Paphos, Cyprus, December 5-8, 2011 Proceedings},
series = {Lecture Notes in Computer Science},
volume = {7084},
pages = {557--565},
publisher = {Springer},
year = {2011},
url = {https://doi.org/10.1007/978-3-642-25535-9\_41},
doi = {10.1007/978-3-642-25535-9\_41},
timestamp = {Tue, 14 May 2019 10:00:36 +0200},
biburl = {https://dblp.org/rec/conf/icsoc/Kattepur11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ngi/HossfeldFZ11,
author = {Tobias Ho{\ss}feld and
Markus Fiedler and
Thomas Zinner},
title = {The QoE provisioning-delivery-hysteresis and its importance for service
provisioning in the Future Internet},
booktitle = {7th Conference on Next Generation Internet, EURO-NGI, Kaiserslautern,
Germany, June 27-29, 2011},
pages = {1--8},
publisher = {{IEEE}},
year = {2011},
url = {https://doi.org/10.1109/NGI.2011.5985864},
doi = {10.1109/NGI.2011.5985864},
timestamp = {Mon, 26 Jun 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/ngi/HossfeldFZ11.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/candie/GengCXZ10,
author = {Xiuli Geng and
Xuening Chu and
Deyi Xue and
Zaifang Zhang},
title = {An integrated approach for rating engineering characteristics' final
importance in product-service system development},
journal = {Comput. Ind. Eng.},
volume = {59},
number = {4},
pages = {585--594},
year = {2010},
url = {https://doi.org/10.1016/j.cie.2010.07.002},
doi = {10.1016/J.CIE.2010.07.002},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/candie/GengCXZ10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijbis/DominicGWC10,
author = {P. D. D. Dominic and
Kim Nee Goh and
Diana Wong and
Yoke Yie Chen},
title = {The importance of service quality for competitive advantage - with
special reference to industrial product},
journal = {Int. J. Bus. Inf. Syst.},
volume = {6},
number = {3},
pages = {378--397},
year = {2010},
url = {https://doi.org/10.1504/IJBIS.2010.035051},
doi = {10.1504/IJBIS.2010.035051},
timestamp = {Sat, 25 Apr 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijbis/DominicGWC10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijss/LandrumPPQ10,
author = {Hollis T. Landrum and
Victor R. Prybutok and
Daniel A. Peak and
Hong Qin},
title = {Using importance ratings to create an information service quality
measure},
journal = {Int. J. Serv. Stand.},
volume = {6},
number = {3/4},
pages = {295--307},
year = {2010},
url = {https://doi.org/10.1504/IJSS.2010.038674},
doi = {10.1504/IJSS.2010.038674},
timestamp = {Fri, 02 Feb 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijss/LandrumPPQ10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/HockRS10,
author = {Claudia Hock and
Christian M. Ringle and
Marko Sarstedt},
title = {Management of multi-purpose stadiums: importance and performance measurement
of service interfaces},
journal = {Int. J. Serv. Technol. Manag.},
volume = {14},
number = {2/3},
pages = {188--207},
year = {2010},
url = {https://doi.org/10.1504/IJSTM.2010.034327},
doi = {10.1504/IJSTM.2010.034327},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/HockRS10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecce/LoveYB10,
author = {Steve Love and
Mark Young and
Willem{-}Paul Brinkman},
editor = {Mark A. Neerincx and
Willem{-}Paul Brinkman},
title = {Putting users' first: the importance of human-centred design in the
development of mobile applications and services},
booktitle = {{ECCE} 2010 - European Conference on Cognitive Ergonomics, Delft,
The Netherlands, August 25-27, 2010, Proceedings of the 28th annual
conference of the European Association of Cognitive Ergonomics},
pages = {299--300},
publisher = {Mediamatica, Delft University of Technology, The Netherlands / {ACM}},
year = {2010},
url = {https://doi.org/10.1145/1962300.1962361},
doi = {10.1145/1962300.1962361},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/ecce/LoveYB10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icmlc/Shieh10,
author = {Jiunn{-}I Shieh},
title = {A framework of applying importance-performance analysis and a signed
fuzzy measure to evaluate hospital service quality},
booktitle = {International Conference on Machine Learning and Cybernetics, {ICMLC}
2010, Qingdao, China, July 11-14, 2010, Proceedings},
pages = {2360--2365},
publisher = {{IEEE}},
year = {2010},
url = {https://doi.org/10.1109/ICMLC.2010.5580666},
doi = {10.1109/ICMLC.2010.5580666},
timestamp = {Sun, 21 May 2017 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icmlc/Shieh10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/istas/AloudatA10,
author = {Anas Aloudat and
Yehia Ibrahim Alzoubi},
editor = {Katina Michael},
title = {Rankings of importance of location-based services utilisation for
emergency management},
booktitle = {2010 {IEEE} International Symposium on Technology and Society, {ISTAS}
2010, Wollongong, NSW, Australia, June 7-9, 2010},
pages = {406--410},
publisher = {{IEEE}},
year = {2010},
url = {https://doi.org/10.1109/ISTAS.2010.5514613},
doi = {10.1109/ISTAS.2010.5514613},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/istas/AloudatA10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/services/BrandaoVR10,
author = {Patricia Leite Brandao and
Jose Avelino Victor and
{\'{A}}lvaro Rocha},
title = {The Health Web Sites Importance as Justification for the Development
of a Wide Evaluation Methodology of its Quality},
booktitle = {6th World Congress on Services, {SERVICES} 2010, Miami, Florida, USA,
July 5-10, 2010},
pages = {268--272},
publisher = {{IEEE} Computer Society},
year = {2010},
url = {https://doi.org/10.1109/SERVICES.2010.129},
doi = {10.1109/SERVICES.2010.129},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/services/BrandaoVR10.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/eswa/DengP09,
author = {Wei{-}Jaw Deng and
Wen Pei},
title = {Fuzzy neural based importance-performance analysis for determining
critical service attributes},
journal = {Expert Syst. Appl.},
volume = {36},
number = {2},
pages = {3774--3784},
year = {2009},
url = {https://doi.org/10.1016/j.eswa.2008.02.063},
doi = {10.1016/J.ESWA.2008.02.063},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/eswa/DengP09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/eswa/WuS09,
author = {Hsin{-}Hung Wu and
Jiunn{-}I Shieh},
title = {The development of a confidence interval-based importance-performance
analysis by considering variability in analyzing service quality},
journal = {Expert Syst. Appl.},
volume = {36},
number = {3},
pages = {7040--7044},
year = {2009},
url = {https://doi.org/10.1016/j.eswa.2008.08.055},
doi = {10.1016/J.ESWA.2008.08.055},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/eswa/WuS09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijeb/WongPF09,
author = {Meng Seng Wong and
George Philip and
Colm Fearon},
title = {Evaluating e-government in Malaysia: an Importance-Performance grid
Analysis {(IPA)} of citizens and service providers},
journal = {Int. J. Electron. Bus.},
volume = {7},
number = {2},
pages = {105--129},
year = {2009},
url = {https://doi.org/10.1504/IJEB.2009.024623},
doi = {10.1504/IJEB.2009.024623},
timestamp = {Thu, 16 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijeb/WongPF09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijebm/HuangKX09,
author = {Yu{-}Kai Huang and
Yi{-}Wei Kuo and
Shi{-}Wei Xu},
title = {Applying Importance-performance Analysis to Evaluate Logistics Service
Quality for Online Shopping among Retailing Delivery},
journal = {Int. J. Electron. Bus. Manag.},
volume = {7},
number = {2},
pages = {128--136},
year = {2009},
url = {http://ijebm.ie.nthu.edu.tw/IJEBM\_Web/IJEBM\_static/Paper-V7\_N2/A05.pdf},
timestamp = {Mon, 28 Feb 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijebm/HuangKX09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/Gurau09,
author = {Calin Gurau},
title = {Self-Service Systems: Investigating the Perceived Importance of Various
Quality Dimensions},
journal = {Int. J. {E} Serv. Mob. Appl.},
volume = {1},
number = {2},
pages = {1--19},
year = {2009},
url = {https://doi.org/10.4018/jesma.2009040101},
doi = {10.4018/JESMA.2009040101},
timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijesma/Gurau09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CrookDAC09,
author = {T. Russell Crook and
Paul Louis Drnevich and
Garry L. Adams and
James G. Combs},
title = {How important are transaction costs for service firm integration decisions?
{A} meta-analysis},
journal = {Int. J. Serv. Technol. Manag.},
volume = {11},
number = {2},
pages = {128--144},
year = {2009},
url = {https://doi.org/10.1504/IJSTM.2009.022521},
doi = {10.1504/IJSTM.2009.022521},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/CrookDAC09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/informingscij/LandrumPZP09,
author = {Hollis T. Landrum and
Victor R. Prybutok and
Xiaoni Zhang and
Daniel A. Peak},
title = {Measuring {IS} System Service Quality with {SERVQUAL:} Users' Perceptions
of Relative Importance of the Five {SERVPERF} Dimensions},
journal = {Informing Sci. Int. J. an Emerg. Transdiscipl.},
volume = {12},
pages = {17--35},
year = {2009},
url = {https://doi.org/10.28945/426},
doi = {10.28945/426},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/informingscij/LandrumPZP09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ism/ZhouLW09,
author = {Tao Zhou and
Yaobin Lu and
Bin Wang},
title = {The Relative Importance of Website Design Quality and Service Quality
in Determining Consumers' Online Repurchase Behavior},
journal = {Inf. Syst. Manag.},
volume = {26},
number = {4},
pages = {327--337},
year = {2009},
url = {https://doi.org/10.1080/10580530903245663},
doi = {10.1080/10580530903245663},
timestamp = {Mon, 18 Mar 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ism/ZhouLW09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/tele/EconomidesG09,
author = {Anastasios A. Economides and
Amalia Grousopoulou},
title = {Students' thoughts about the importance and costs of their mobile
devices' features and services},
journal = {Telematics Informatics},
volume = {26},
number = {1},
pages = {57--84},
year = {2009},
url = {https://doi.org/10.1016/j.tele.2008.01.001},
doi = {10.1016/J.TELE.2008.01.001},
timestamp = {Mon, 24 Feb 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/tele/EconomidesG09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip5-8/GuLN09,
author = {Qing Gu and
Patricia Lago and
Elisabetta Di Nitto},
editor = {Raul Poler and
Marten van Sinderen and
Raquel Sanchis},
title = {Guiding the Service Engineering Process: The Importance of Service
Aspects},
booktitle = {Enterprise Interoperability - Second {IFIP} {WG} 5.8 International
Workshop, {IWEI} 2009, Valencia, Spain, October 13-14, 2009. Proceedings},
series = {Lecture Notes in Business Information Processing},
volume = {38},
pages = {80--93},
publisher = {Springer},
year = {2009},
url = {https://doi.org/10.1007/978-3-642-04750-3\_7},
doi = {10.1007/978-3-642-04750-3\_7},
timestamp = {Fri, 02 Nov 2018 09:44:37 +0100},
biburl = {https://dblp.org/rec/conf/ifip5-8/GuLN09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/nabic/AliISI09,
author = {Zalina Mohd Ali and
Munira Ismail and
Nur Razia Mohd Suradi and
A. S. Ismail},
title = {Importance-performance Analysis and Customer Satisfaction Index for
Express Bus Services},
booktitle = {World Congress on Nature {\&} Biologically Inspired Computing,
NaBIC 2009, 9-11 December 2009, Coimbatore, India},
pages = {590--595},
publisher = {{IEEE}},
year = {2009},
url = {https://doi.org/10.1109/NABIC.2009.5393416},
doi = {10.1109/NABIC.2009.5393416},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/nabic/AliISI09.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/eswa/DengCP08,
author = {Wei{-}Jaw Deng and
Wen{-}Chin Chen and
Wen Pei},
title = {Back-propagation neural network based importance-performance analysis
for determining critical service attributes},
journal = {Expert Syst. Appl.},
volume = {34},
number = {2},
pages = {1115--1125},
year = {2008},
url = {https://doi.org/10.1016/j.eswa.2006.12.016},
doi = {10.1016/J.ESWA.2006.12.016},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/eswa/DengCP08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmc/KimLK08,
author = {Hoyoung Kim and
Inseong Lee and
Jinwoo Kim},
title = {Maintaining continuers vs. converting discontinuers: relative importance
of post-adoption factors for mobile data services},
journal = {Int. J. Mob. Commun.},
volume = {6},
number = {1},
pages = {108--132},
year = {2008},
url = {https://doi.org/10.1504/IJMC.2008.016007},
doi = {10.1504/IJMC.2008.016007},
timestamp = {Fri, 13 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ijmc/KimLK08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/Sundbo08,
author = {Jon Sundbo},
title = {Customer-based innovation of knowledge e-services: the importance
of after-innovation},
journal = {Int. J. Serv. Technol. Manag.},
volume = {9},
number = {3/4},
pages = {218--233},
year = {2008},
url = {https://doi.org/10.1504/IJSTM.2008.019704},
doi = {10.1504/IJSTM.2008.019704},
timestamp = {Thu, 30 Jul 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/ijstm/Sundbo08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ppl/ZanikolasS08,
author = {Serafeim Zanikolas and
Rizos Sakellariou},
title = {An Importance-Aware Architecture for Large-Scale Grid Information
Services},
journal = {Parallel Process. Lett.},
volume = {18},
number = {3},
pages = {347--370},
year = {2008},
url = {https://doi.org/10.1142/S0129626408003442},
doi = {10.1142/S0129626408003442},
timestamp = {Tue, 24 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ppl/ZanikolasS08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/fecs/NafalskiG08,
author = {Andrew Nafalski and
{\"{O}}zdemir G{\"{o}}l},
editor = {Hamid R. Arabnia and
Victor A. Clincy and
Nasser Tadayon},
title = {Importance of Service Learning in Electrical and Information Engineering
Education},
booktitle = {Proceedings of the 2008 International Conference on Frontiers in Education:
Computer Science {\&} Computer Engineering, {FECS} 2008, July
14-17, 2008, Las Vegas, Nevada, {USA}},
pages = {212--216},
publisher = {{CSREA} Press},
year = {2008},
timestamp = {Sun, 12 Apr 2009 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/fecs/NafalskiG08.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jms/CelikY07,
author = {Yusuf {\c{C}}elik and
Mustafa Z. Younis},
title = {Effects of Antenatal Care Services on Birthweight: Importance of Model
Specification and Empirical Procedure Used in Estimating the Marginal
Productivity of Health Inputs},
journal = {J. Medical Syst.},
volume = {31},
number = {3},
pages = {197--204},
year = {2007},
url = {https://doi.org/10.1007/s10916-007-9055-2},
doi = {10.1007/S10916-007-9055-2},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jms/CelikY07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/IEEEscc/FisherFGRRW07,
author = {Amit Fisher and
Fabiana Fournier and
Dagan Gilat and
Guy Rackham and
Natalia Razinkov and
Segev Wasserkrug},
title = {Calculating the Business Importance of Entities in a Service-Oriented
Enterprise},
booktitle = {2007 {IEEE} International Conference on Services Computing {(SCC}
2007), 9-13 July 2007, Salt Lake City, Utah, {USA}},
pages = {717--718},
publisher = {{IEEE} Computer Society},
year = {2007},
url = {https://doi.org/10.1109/SCC.2007.38},
doi = {10.1109/SCC.2007.38},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/IEEEscc/FisherFGRRW07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cssw/GrafeMH07,
author = {Gernot Gr{\"{a}}fe and
Christian Maa{\ss} and
Andreas He{\ss}},
editor = {S{\"{o}}ren Auer and
Christian Bizer and
Claudia M{\"{u}}ller and
Anna V. Zhdanova},
title = {Alternative Searching Services: Seven Theses on the "Importance of
Social Bookmarking"},
booktitle = {The Social Semantic Web 2007, Proceedings of the 1st Conference on
Social Semantic Web (CSSW), September 26-28, 2007, Leipzig, Germany},
series = {{LNI}},
volume = {{P-113}},
pages = {11--21},
publisher = {{GI}},
year = {2007},
url = {https://dl.gi.de/handle/20.500.12116/22402},
timestamp = {Tue, 04 Jul 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/cssw/GrafeMH07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icsea/KralZ07,
author = {Jaroslav Kr{\'{a}}l and
Michal Zemlicka},
title = {The Most Important Service-Oriented Antipatterns},
booktitle = {Proceedings of the Second International Conference on Software Engineering
Advances {(ICSEA} 2007), August 25-31, 2007, Cap Esterel, French Riviera,
France},
pages = {29},
publisher = {{IEEE} Computer Society},
year = {2007},
url = {https://doi.org/10.1109/ICSEA.2007.74},
doi = {10.1109/ICSEA.2007.74},
timestamp = {Thu, 23 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icsea/KralZ07.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/StahlF06,
author = {Florian Stahl and
Marion Freudenschuss},
title = {"Falling in Love Is a Matter of Trust" - About the Importance of Trust
and Information Substitutes When Offering Digital Paid Services on
Dating Websites},
booktitle = {39th Hawaii International International Conference on Systems Science
{(HICSS-39} 2006), {CD-ROM} / Abstracts Proceedings, 4-7 January 2006,
Kauai, HI, {USA}},
publisher = {{IEEE} Computer Society},
year = {2006},
url = {https://doi.org/10.1109/HICSS.2006.1},
doi = {10.1109/HICSS.2006.1},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/hicss/StahlF06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/TreiblmaierD06,
author = {Horst Treiblmaier and
Astrid Dickinger},
title = {The Importance of Previous Experience for the Trial of Mobile Self-Service
Technologies},
booktitle = {Proceedings of the International Conference on Information Systems,
{ICIS} 2006, Milwaukee, Wisconsin, USA, December 10-13, 2006},
pages = {49},
publisher = {Association for Information Systems},
year = {2006},
url = {http://aisel.aisnet.org/icis2006/49},
timestamp = {Wed, 28 Dec 2011 16:08:44 +0100},
biburl = {https://dblp.org/rec/conf/icis/TreiblmaierD06.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icc/FengHDC05,
author = {Benjamin Zhong Ming Feng and
Changcheng Huang and
Michael Devetsikiotis and
Yanick Champoux},
title = {Mapping bandwidth to quality of service: an importance sampling based
traffic engineering approach},
booktitle = {Proceedings of {IEEE} International Conference on Communications,
{ICC} 2005, Seoul, Korea, 16-20 May 2005},
pages = {110--114},
publisher = {{IEEE}},
year = {2005},
url = {https://doi.org/10.1109/ICC.2005.1494330},
doi = {10.1109/ICC.2005.1494330},
timestamp = {Wed, 16 Oct 2019 14:14:50 +0200},
biburl = {https://dblp.org/rec/conf/icc/FengHDC05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/aai/GenaT04,
author = {Cristina Gena and
Ilaria Torre},
title = {The importance of adaptivity to provide onboard services: {A} preliminary
evaluation of an adaptive tourist information service onboard vehicles},
journal = {Appl. Artif. Intell.},
volume = {18},
number = {6},
pages = {549--580},
year = {2004},
url = {https://doi.org/10.1080/08839510490463442},
doi = {10.1080/08839510490463442},
timestamp = {Tue, 25 Aug 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/aai/GenaT04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jitt/Lexhagen05,
author = {Maria Lexhagen},
title = {The Importance of Value-Added Services to Support the Customer Search
and Purchase Process on Travel Websites},
journal = {J. Inf. Technol. Tour.},
volume = {7},
number = {2},
pages = {119--135},
year = {2004},
url = {https://doi.org/10.3727/1098305054517336},
doi = {10.3727/1098305054517336},
timestamp = {Mon, 26 Oct 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/jitt/Lexhagen05.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/micai/Gomez-PerezS04,
author = {Asunci{\'{o}}n G{\'{o}}mez{-}P{\'{e}}rez and
Mari Carmen Su{\'{a}}rez{-}Figueroa},
editor = {Ra{\'{u}}l Monroy and
Gustavo Arroyo{-}Figueroa and
Luis Enrique Sucar and
Juan Humberto Sossa Azuela},
title = {Evaluation of {RDF(S)} and {DAML+OIL} Import/Export Services within
Ontology Platforms},
booktitle = {{MICAI} 2004: Advances in Artificial Intelligence, Third Mexican International
Conference on Artificial Intelligence, Mexico City, Mexico, April
26-30, 2004, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {2972},
pages = {109--118},
publisher = {Springer},
year = {2004},
url = {https://doi.org/10.1007/978-3-540-24694-7\_12},
doi = {10.1007/978-3-540-24694-7\_12},
timestamp = {Tue, 14 May 2019 10:00:49 +0200},
biburl = {https://dblp.org/rec/conf/micai/Gomez-PerezS04.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jitt/Nysveen03,
author = {Herbj{\o}rn Nysveen},
title = {The Importance of Risk-Reducing Value-Added Services in Online Environments:
An Exploratory Study on Various Segments of Leisure Tourism},
journal = {J. Inf. Technol. Tour.},
volume = {6},
number = {2},
pages = {113--127},
year = {2003},
url = {https://doi.org/10.3727/109830503773048228},
doi = {10.3727/109830503773048228},
timestamp = {Thu, 10 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jitt/Nysveen03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ress/VinodKVS03,
author = {Gopika Vinod and
H. S. Kushwaha and
Ajit Kumar Verma and
Ajit Srividya},
title = {Importance measures in ranking piping components for risk informed
in-service inspection},
journal = {Reliab. Eng. Syst. Saf.},
volume = {80},
number = {2},
pages = {107--113},
year = {2003},
url = {https://doi.org/10.1016/S0951-8320(02)00270-3},
doi = {10.1016/S0951-8320(02)00270-3},
timestamp = {Tue, 25 Feb 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/journals/ress/VinodKVS03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/eon/Suarez-FigueroaG03,
author = {Mari Carmen Su{\'{a}}rez{-}Figueroa and
Asunci{\'{o}}n G{\'{o}}mez{-}P{\'{e}}rez},
editor = {York Sure and
{\'{O}}scar Corcho},
title = {Results of Taxonomic Evaluation of {RDF(S)} and {DAML+OIL} ontologies
using {RDF(S)} and {DAML+OIL} Validation Tools and Ontology Platforms
import services},
booktitle = {EON2003, Evaluation of Ontology-based Tools, Proceedings of the 2nd
International Workshop on Evaluation of Ontology-based Tools held
at the 2nd International Semantic Web Conference {ISWC} 2003, 20th
October 2003 (Workshop day), Sundial Resort, Sanibel Island, Florida,
{USA}},
series = {{CEUR} Workshop Proceedings},
volume = {87},
publisher = {CEUR-WS.org},
year = {2003},
url = {https://ceur-ws.org/Vol-87/EON2003\_Figueroa.pdf},
timestamp = {Fri, 10 Mar 2023 16:22:38 +0100},
biburl = {https://dblp.org/rec/conf/eon/Suarez-FigueroaG03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/dlib/McClellandMGG02,
author = {Marilyn McClelland and
David McArthur and
Sarah Giersch and
Gary Geisler},
title = {Challenges for Service Providers When Importing Metadata in Digital
Libraries},
journal = {D Lib Mag.},
volume = {8},
number = {4},
year = {2002},
url = {https://doi.org/10.1045/april2002-mcclelland},
doi = {10.1045/APRIL2002-MCCLELLAND},
timestamp = {Sun, 22 Oct 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/dlib/McClellandMGG02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/imcs/Ratnasingam02,
author = {Pauline Ratnasingam},
title = {The importance of technology trust in Web services security},
journal = {Inf. Manag. Comput. Secur.},
volume = {10},
number = {5},
pages = {255--260},
year = {2002},
url = {https://doi.org/10.1108/09685220210447514},
doi = {10.1108/09685220210447514},
timestamp = {Mon, 28 Aug 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/imcs/Ratnasingam02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icis/Middleton02,
author = {Catherine A. Middleton},
editor = {Francesc Miralles and
Josep Valor},
title = {Exploring Consumer Demand for Networked Services: The Importance of
Content, Connectivity, and Killer Apps in the Diffusion of Broadband
and Mobile Services},
booktitle = {Proceedings of the International Conference on Information Systems,
{ICIS} 2002, Barcelona, Spain, December 15-18, 2002},
pages = {36},
publisher = {Association for Information Systems},
year = {2002},
url = {http://aisel.aisnet.org/icis2002/36},
timestamp = {Wed, 28 Dec 2011 16:37:53 +0100},
biburl = {https://dblp.org/rec/conf/icis/Middleton02.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cbms/ForslundGKSKC01,
author = {David W. Forslund and
James E. George and
Sascha Koenig and
Torsten Staab and
Mary Kratz and
Robert Carter},
title = {The Importance of Distributed, Component-Based Healthcare Information
Systems: The Role of a Service-Based Architecture},
booktitle = {14th {IEEE} Symposium on Computer-Based Medical Systems {(CBMS} 2001),
26-27 July 2001, Bethesda, MD, {USA}},
pages = {79},
publisher = {{IEEE} Computer Society},
year = {2001},
url = {https://doi.org/10.1109/CBMS.2001.941701},
doi = {10.1109/CBMS.2001.941701},
timestamp = {Fri, 24 Mar 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/cbms/ForslundGKSKC01.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/network/SchulzIU97,
author = {Klaus{-}J{\"{u}}rgen Schulz and
Marco Incollingo and
Hans K. Uhrig},
title = {Taking advantage of {ATM} services and tariffs: the importance of
transport layer dynamic rate adaptation},
journal = {{IEEE} Netw.},
volume = {11},
number = {2},
pages = {10--17},
year = {1997},
url = {https://doi.org/10.1109/65.580907},
doi = {10.1109/65.580907},
timestamp = {Mon, 26 Apr 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/network/SchulzIU97.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/pstv/VissersL85,
author = {Chris A. Vissers and
Luigi Logrippo},
editor = {Michel Diaz},
title = {The importance of the service concept in the design of data communications
protocols},
booktitle = {Protocol Specification, Testing and Verification V, Proceedings of
the {IFIP} {WG6.1} Fifth International Conference on Protocol Specification,
Testing and Verification, Toulouse-Moissac, France, June 10-13, 1985},
pages = {3--17},
publisher = {North-Holland},
year = {1985},
timestamp = {Mon, 07 Jan 2002 16:07:03 +0100},
biburl = {https://dblp.org/rec/conf/pstv/VissersL85.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
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@article{DBLP:journals/jcisd/Bowman78,
author = {Walker H. Bowman},
title = {Importance of Patents and Information Services to Research Workers},
journal = {J. Chem. Inf. Comput. Sci.},
volume = {18},
number = {2},
pages = {81--82},
year = {1978},
url = {https://doi.org/10.1021/ci60014a007},
doi = {10.1021/CI60014A007},
timestamp = {Thu, 14 May 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/journals/jcisd/Bowman78.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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