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@inproceedings{DBLP:conf/ieem/AdesominuMSM23,
  author       = {Olubusola Stephanie Adesominu and
                  Sambil Charles Mukwakungu and
                  Nita Sukdeo and
                  Charles Mbohwa},
  title        = {Analyzing Logistics 4.0's Impact on 3PL Performance During Pandemics:
                  {A} South African Retail Perspective},
  booktitle    = {{IEEE} International Conference on Industrial Engineering and Engineering
                  Management, {IEEM} 2023, Singapore, December 18-21, 2023},
  pages        = {58--62},
  publisher    = {{IEEE}},
  year         = {2023},
  url          = {https://doi.org/10.1109/IEEM58616.2023.10406687},
  doi          = {10.1109/IEEM58616.2023.10406687},
  timestamp    = {Sun, 04 Aug 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/AdesominuMSM23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/MalapaSMM23,
  author       = {Rahab Mathakgadi Malapa and
                  Nita Sukdeo and
                  Sambil Charles Mukwakungu and
                  Charles Mbohwa},
  title        = {Improving Performance Through Benchmarking: {A} Study on the Continuous
                  Improvement Process},
  booktitle    = {{IEEE} International Conference on Industrial Engineering and Engineering
                  Management, {IEEM} 2023, Singapore, December 18-21, 2023},
  pages        = {1697--1701},
  publisher    = {{IEEE}},
  year         = {2023},
  url          = {https://doi.org/10.1109/IEEM58616.2023.10406852},
  doi          = {10.1109/IEEM58616.2023.10406852},
  timestamp    = {Sun, 04 Aug 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/MalapaSMM23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/MncubeSMM23,
  author       = {Aldrin Sfiso Mncube and
                  Nita Sukdeo and
                  Sambil Charles Mukwakungu and
                  Charles Mbohwa},
  title        = {Enhancing Service Quality: {A} Total Quality Management Approach in
                  a South African Company},
  booktitle    = {{IEEE} International Conference on Industrial Engineering and Engineering
                  Management, {IEEM} 2023, Singapore, December 18-21, 2023},
  pages        = {1768--1772},
  publisher    = {{IEEE}},
  year         = {2023},
  url          = {https://doi.org/10.1109/IEEM58616.2023.10406330},
  doi          = {10.1109/IEEM58616.2023.10406330},
  timestamp    = {Sun, 04 Aug 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/MncubeSMM23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/NdlovuSMM23,
  author       = {Hlengiwe Ndlovu and
                  Nita Sukdeo and
                  Sambil Charles Mukwakungu and
                  Charles Mbohwa},
  title        = {Implementation and Transition to {ISO} 9001:2015 - Case of Beverage
                  Company in South Africa},
  booktitle    = {{IEEE} International Conference on Industrial Engineering and Engineering
                  Management, {IEEM} 2023, Singapore, December 18-21, 2023},
  pages        = {1702--1707},
  publisher    = {{IEEE}},
  year         = {2023},
  url          = {https://doi.org/10.1109/IEEM58616.2023.10406808},
  doi          = {10.1109/IEEM58616.2023.10406808},
  timestamp    = {Sun, 04 Aug 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/NdlovuSMM23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/FarisaniMLS22,
  author       = {Mudimeli Farisani and
                  Sambil Charles Mukwakungu and
                  Alice Kabamba Lumbwe and
                  Nita Sukdeo},
  title        = {Laboratory Errors and Their Effects on Quality Management},
  booktitle    = {{IEEE} International Conference on Industrial Engineering and Engineering
                  Management, {IEEM} 2022, Kuala Lumpur, Malaysia, December 7-10, 2022},
  pages        = {17--21},
  publisher    = {{IEEE}},
  year         = {2022},
  url          = {https://doi.org/10.1109/IEEM55944.2022.9989896},
  doi          = {10.1109/IEEM55944.2022.9989896},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/FarisaniMLS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/MazulaLMS22,
  author       = {Vela Mazula and
                  Alice Kabamba Lumbwe and
                  Sambil Charles Mukwakungu and
                  Nita Sukdeo},
  title        = {Factors Affecting Six Sigma Green Belt Deployment - Case of Company
                  {A}},
  booktitle    = {{IEEE} International Conference on Industrial Engineering and Engineering
                  Management, {IEEM} 2022, Kuala Lumpur, Malaysia, December 7-10, 2022},
  pages        = {1459--1463},
  publisher    = {{IEEE}},
  year         = {2022},
  url          = {https://doi.org/10.1109/IEEM55944.2022.9989891},
  doi          = {10.1109/IEEM55944.2022.9989891},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/MazulaLMS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/ThobakgaleBMS22,
  author       = {Tshepiso Thobakgale and
                  Eric M. Bakama and
                  Sambil Charles Mukwakungu and
                  Nita Sukdeo},
  title        = {An Empirical Approach to the Implementation of Lean Manufacturing
                  as a Strategy to Mitigate Industrial Waste in South Africa},
  booktitle    = {{IEEE} International Conference on Industrial Engineering and Engineering
                  Management, {IEEM} 2022, Kuala Lumpur, Malaysia, December 7-10, 2022},
  pages        = {1464--1468},
  publisher    = {{IEEE}},
  year         = {2022},
  url          = {https://doi.org/10.1109/IEEM55944.2022.9989806},
  doi          = {10.1109/IEEM55944.2022.9989806},
  timestamp    = {Sun, 06 Oct 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/ThobakgaleBMS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/KekanaBMS20,
  author       = {Palesa Kekana and
                  Eric M. Bakama and
                  Sambil Charles Mukwakungu and
                  Nita Sukdeo},
  title        = {The Impact of Smart-Warehousing on a Local Foodservice Equipment-company's
                  External Customers},
  booktitle    = {{IEEE} International Conference on Industrial Engineering and Engineering
                  Management, {IEEM} 2020, Singapore, December 14-17, 2020},
  pages        = {771--775},
  publisher    = {{IEEE}},
  year         = {2020},
  url          = {https://doi.org/10.1109/IEEM45057.2020.9309751},
  doi          = {10.1109/IEEM45057.2020.9309751},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/KekanaBMS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/MaganaBMS20,
  author       = {Marabe Hotpower Magana and
                  Eric M. Bakama and
                  Sambil Charles Mukwakungu and
                  Nita Sukdeo},
  title        = {The Implementation of {ISO} 9001: 2015 to Improve Quality Service:
                  {A} Descriptive Study on a South African Service Organization},
  booktitle    = {{IEEE} International Conference on Industrial Engineering and Engineering
                  Management, {IEEM} 2020, Singapore, December 14-17, 2020},
  pages        = {1230--1234},
  publisher    = {{IEEE}},
  year         = {2020},
  url          = {https://doi.org/10.1109/IEEM45057.2020.9309854},
  doi          = {10.1109/IEEM45057.2020.9309854},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/MaganaBMS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/NtanziLMS20,
  author       = {Kuthula Ntanzi and
                  Alice Kabamba Lumbwe and
                  Sambil Charles Mukwakungu and
                  Nita Sukdeo},
  title        = {The Relationship Between the Implementation of Quality Management
                  Practices and Service Quality in the South African Financial Service
                  Industry},
  booktitle    = {{IEEE} International Conference on Industrial Engineering and Engineering
                  Management, {IEEM} 2020, Singapore, December 14-17, 2020},
  pages        = {1235--1240},
  publisher    = {{IEEE}},
  year         = {2020},
  url          = {https://doi.org/10.1109/IEEM45057.2020.9309805},
  doi          = {10.1109/IEEM45057.2020.9309805},
  timestamp    = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/NtanziLMS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/MukwakunguBM19,
  author       = {Sambil Charles Mukwakungu and
                  Eric M. Bakama and
                  Charles Mbohwa},
  title        = {The Use of Customized YouTube Videos and Internet to Enhance the Academic
                  Performance of Non-Engineering Students Registered in the Faculty
                  of Engineering at a South African University},
  booktitle    = {2019 {IEEE} International Conference on Industrial Engineering and
                  Engineering Management, {IEEM} 2019, Macao, Macao, December 15-18,
                  2019},
  pages        = {204--208},
  publisher    = {{IEEE}},
  year         = {2019},
  url          = {https://doi.org/10.1109/IEEM44572.2019.8978955},
  doi          = {10.1109/IEEM44572.2019.8978955},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/MukwakunguBM19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/MukwakunguMM19,
  author       = {Sambil Charles Mukwakungu and
                  Thabang Innocent Motapane and
                  Charles Mbohwa},
  title        = {The Assessment of Internal Service Quality Perception of System Administrators
                  - Case of Services Provided by Data Centre Hosting to Local Bank in
                  South Africa},
  booktitle    = {2019 {IEEE} International Conference on Industrial Engineering and
                  Engineering Management, {IEEM} 2019, Macao, Macao, December 15-18,
                  2019},
  pages        = {400--404},
  publisher    = {{IEEE}},
  year         = {2019},
  url          = {https://doi.org/10.1109/IEEM44572.2019.8978560},
  doi          = {10.1109/IEEM44572.2019.8978560},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/MukwakunguMM19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/MukwakunguSM19,
  author       = {Sambil Charles Mukwakungu and
                  Zandile Sibeko and
                  Charles Mbohwa},
  title        = {The Effectiveness of Rolling Stock Maintenance on Quality Assurance
                  at the Largest South African Rail Company},
  booktitle    = {2019 {IEEE} International Conference on Industrial Engineering and
                  Engineering Management, {IEEM} 2019, Macao, Macao, December 15-18,
                  2019},
  pages        = {416--420},
  publisher    = {{IEEE}},
  year         = {2019},
  url          = {https://doi.org/10.1109/IEEM44572.2019.8978558},
  doi          = {10.1109/IEEM44572.2019.8978558},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/MukwakunguSM19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/MukwakunguBBM18,
  author       = {Sambil Charles Mukwakungu and
                  Eric M. Bakama and
                  Magaly Madeleine Bolipombo and
                  Charles Mbohwa},
  title        = {An Application of Just-in-time as a Strategy for Competitive Advantage:
                  The Case of a Non-alcoholic Company in South Africa},
  booktitle    = {2018 {IEEE} International Conference on Industrial Engineering and
                  Engineering Management, {IEEM} 2018, Bangkok, Thailand, December 16-19,
                  2018},
  pages        = {690--694},
  publisher    = {{IEEE}},
  year         = {2018},
  url          = {https://doi.org/10.1109/IEEM.2018.8607757},
  doi          = {10.1109/IEEM.2018.8607757},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/MukwakunguBBM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/ieem/MukwakunguBLBNI18,
  author       = {Sambil Charles Mukwakungu and
                  Eric M. Bakama and
                  Alice Kabamba Lumbwe and
                  Magaly Madeleine Bolipombo and
                  Dorcas Niati and
                  Kidoge Ibrahimu and
                  Jonathan Eljadael Kasongo and
                  Charles Mbohwa},
  title        = {Assessment of Quality of Service at the Main Laboratory of the {LAB}
                  Aimed at Satisfying Internal Customer Needs},
  booktitle    = {2018 {IEEE} International Conference on Industrial Engineering and
                  Engineering Management, {IEEM} 2018, Bangkok, Thailand, December 16-19,
                  2018},
  pages        = {586--591},
  publisher    = {{IEEE}},
  year         = {2018},
  url          = {https://doi.org/10.1109/IEEM.2018.8607406},
  doi          = {10.1109/IEEM.2018.8607406},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ieem/MukwakunguBLBNI18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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