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@inproceedings{DBLP:conf/bled/BrohmanPP02,
  author       = {M. Kathryn Brohman and
                  A. Parasuraman and
                  Gabriele Piccoli},
  title        = {Customer Service and Network Completeness},
  booktitle    = {15th Bled eConference: eReality: Constructing the eEconomy, Bled,
                  Slovenia, June 17-19, 2002},
  pages        = {11},
  year         = {2002},
  url          = {http://aisel.aisnet.org/bled2002/11},
  timestamp    = {Mon, 09 Jul 2018 07:55:26 +0200},
  biburl       = {https://dblp.org/rec/conf/bled/BrohmanPP02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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