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@article{DBLP:journals/libt/LankesGM03,
  author       = {R. David Lankes and
                  Melissa R. Gross and
                  Charles R. McClure},
  title        = {Cost, Statistics, Measures, and Standards for Digital Reference Services:
                  {A} Preliminary View},
  journal      = {Libr. Trends},
  volume       = {51},
  number       = {3},
  year         = {2003},
  url          = {http://alexia.lis.uiuc.edu/puboff/catalog/trends/51\_3abs.html\#lankes\_etal},
  timestamp    = {Thu, 01 Oct 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/libt/LankesGM03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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