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export results for "system call service time"

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@inproceedings{DBLP:conf/wsc/Yom-TovZ18,
  author       = {Galit B. Yom{-}Tov and
                  Tali Zeitler},
  title        = {Delay Guarantee Planning of Call-Back options in Time-varying Service
                  Systems},
  booktitle    = {{WSC}},
  pages        = {2084--2094},
  publisher    = {{IEEE}},
  year         = {2018}
}

@article{DBLP:journals/anor/DudinKDD16,
  author       = {Alexander N. Dudin and
                  Che Soong Kim and
                  Olga S. Dudina and
                  Sergey A. Dudin},
  title        = {Multi-server queueing system with a generalized phase-type service
                  time distribution as a model of call center with a call-back option},
  journal      = {Ann. Oper. Res.},
  volume       = {239},
  number       = {2},
  pages        = {401--428},
  year         = {2016}
}
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