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@inproceedings{DBLP:conf/siguccs/Amsler03,
author = {Dorothy Ann Amsler},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Establishing standards for usable and accessible user services web
sites},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {63--64},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947487},
doi = {10.1145/947469.947487},
timestamp = {Tue, 06 Nov 2018 16:58:10 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Amsler03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/AnanthanarayananR03,
author = {Vidya Ananthanarayanan and
Judith Reiffert},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Instructional support at small universities: a training perspective},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {110--113},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947499},
doi = {10.1145/947469.947499},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/AnanthanarayananR03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/AnchanP03,
author = {Divyangi Anchan and
Mahmoud Pegah},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Regaining single sign-on taming the beast},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {166--171},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947514},
doi = {10.1145/947469.947514},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/AnchanP03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Bauer03,
author = {Sue R. Bauer},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {The power of story},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {151--153},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947510},
doi = {10.1145/947469.947510},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Bauer03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BentleyDRF03,
author = {Brandon Bentley and
Valerie Dixon and
Ilana Rozanes and
Patrick Farmer},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Marketing computer support services through relationship and training
strategies},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {142--147},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947508},
doi = {10.1145/947469.947508},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/BentleyDRF03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Bradford03,
author = {George Bradford},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {What's old is new again: training is the information technology constant},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {255--258},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947536},
doi = {10.1145/947469.947536},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Bradford03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BrawnCK03,
author = {Steven K. Brawn and
Kelly Caye and
R. Mark Koan},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Escaping the quicksand and getting back on the trail of team projects},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {59--62},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947486},
doi = {10.1145/947469.947486},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/BrawnCK03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/CunninghamH03,
author = {Kristina A. Cunningham and
Tammy Hohlt},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Transitioning to unstaffed computing sites},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {234--236},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947531},
doi = {10.1145/947469.947531},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/CunninghamH03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Daigle03,
author = {Rachel Daigle},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Student workers: the heart of the help desk},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {193--195},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947520},
doi = {10.1145/947469.947520},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Daigle03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DouglasF03,
author = {Dora Douglas and
Melissa Foster},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {{HERDING} {CATS:} training students in customer service, assisting
faculty and facilitating trainers for various technical levels},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {83--85},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947492},
doi = {10.1145/947469.947492},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/DouglasF03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DudekW03,
author = {David Thomas Dudek and
Heidi A. Wieczorek},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {A simple web content management tool as the solution to a web site
redesign},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {179--181},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947517},
doi = {10.1145/947469.947517},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/DudekW03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/El-BayoumiC03,
author = {Janice G. El{-}Bayoumi and
Lisa Charlong},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {The University of New Brunswick's pilot for an electronic theses and
dissertation program},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {240--246},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947533},
doi = {10.1145/947469.947533},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/El-BayoumiC03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Gonzales-Dholakia03,
author = {Gloria Gonzales{-}Dholakia},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Computing competencies: ensuring student success},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {18--20},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947476},
doi = {10.1145/947469.947476},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Gonzales-Dholakia03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Gormly03,
author = {John Gormly},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Rapid help desk revitalization},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {159--162},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947512},
doi = {10.1145/947469.947512},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Gormly03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GuerrazziW03,
author = {Cindy Guerrazzi and
Kate Webster},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Using a course management system to create a training course for student
employees},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {247--248},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947534},
doi = {10.1145/947469.947534},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/GuerrazziW03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GuptaP03,
author = {Prasun Gupta and
Mahmoud Pegah},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Enforcing model network citizenship by remote administration},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {55--58},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947485},
doi = {10.1145/947469.947485},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/GuptaP03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HanselmanP03,
author = {Scott E. Hanselman and
Mahmoud Pegah},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Macintosh {OS} {X:} a smooth migration},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {129--134},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947505},
doi = {10.1145/947469.947505},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/HanselmanP03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HernandezP03,
author = {Luis O. Hern{\'{a}}ndez and
Mahmoud Pegah},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {WebDAV: what it is, what it does, why you need it},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {249--254},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947535},
doi = {10.1145/947469.947535},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/HernandezP03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HohltC03,
author = {Tammy Hohlt and
Kristina A. Cunningham},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Teamwork is the heart of technology},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {213--215},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947524},
doi = {10.1145/947469.947524},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/HohltC03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Houston03,
author = {David L. R. Houston},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Putting {OSX} in an open access lab: (or "The Joy of X")},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {154--158},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947511},
doi = {10.1145/947469.947511},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Houston03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Janz03,
author = {Kenneth Janz},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Creating a professional development program to support a handheld
computing initiative},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {27--32},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947479},
doi = {10.1145/947469.947479},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Janz03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JanzH03,
author = {Kenneth Janz and
Pei{-}Yi Hu},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Liberating lab computing: building a stable yet flexible computing
environment for students and faculty},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {125--128},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947504},
doi = {10.1145/947469.947504},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/JanzH03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JaromT03,
author = {Carol Jarom and
Steven J. Timmins},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Implementation of fee-based printing in student computing sites},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {94--96},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947495},
doi = {10.1145/947469.947495},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/JaromT03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Jones03,
author = {Allan R. Jones},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Adult learning: the often overlooked aspect of technical training},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {4--6},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947471},
doi = {10.1145/947469.947471},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Jones03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Jones03a,
author = {Christopher Jones},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {A KeyServer for faculty, not just labs},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {118--119},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947502},
doi = {10.1145/947469.947502},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Jones03a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Kellogg03,
author = {Jeanne Kellogg},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Colgate university's {ITS} study groups: in-house personal and professional
development},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {15--17},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947475},
doi = {10.1145/947469.947475},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Kellogg03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KoanCB03,
author = {R. Mark Koan and
Kelly Caye and
Steven K. Brawn},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {It takes a village to build an image},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {200--207},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947522},
doi = {10.1145/947469.947522},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/KoanCB03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Kornkven03,
author = {Sheree Kornkven},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {The technology learning center {(TLC):} a comprehensive learning environment
for students},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {222--224},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947527},
doi = {10.1145/947469.947527},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Kornkven03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Krause03,
author = {Robin D. Krause},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Managing higher ed web sites: balancing the need for timely updates,
the requirements of institutional marketing, and the development of
content},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {139--141},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947507},
doi = {10.1145/947469.947507},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Krause03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Kutner03,
author = {Nancy P. Kutner},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Evolution of the "Red Book": from (paper) rags to riches},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {70--73},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947489},
doi = {10.1145/947469.947489},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Kutner03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LaRocheMSN03,
author = {Lynda S. LaRoche and
Julianne M. Miranda and
Angela P. Smock and
Theresa A. M. Noble},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Computing labs and technology classroom {(CLTC)} initiative: a model
for distributed support},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {21--22},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947477},
doi = {10.1145/947469.947477},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/LaRocheMSN03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LassalleR03,
author = {Claire C. Lassalle and
Robyn C. Richard},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {How to recruit, motivate and retain effective student workers?},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {90--93},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947494},
doi = {10.1145/947469.947494},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/LassalleR03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LeBretonV03,
author = {Ryan LeBreton and
Lisa Veloz},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Developing a valuable tool for {IT} staff: increasing efficiency and
communication with an intranet},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {51--54},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947484},
doi = {10.1145/947469.947484},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/LeBretonV03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Livingston03,
author = {Jane Livingston},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Helping faculty help themselves: a collaborative approach to peer
mentoring},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {80--82},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947491},
doi = {10.1145/947469.947491},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Livingston03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McCarthy03,
author = {Gerri McCarthy},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Ready, connect, learn: preparing students for campus technology},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {163--165},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947513},
doi = {10.1145/947469.947513},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/McCarthy03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McRitchie03,
author = {Karen McRitchie},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Student staff: \emph{n.} an energetic, brilliant, creative, talented
potential rolled into a food-driven, sleep-deprived, unmotivated creature
who wears dirty clothes},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {189--192},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947519},
doi = {10.1145/947469.947519},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/McRitchie03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McRitchie03a,
author = {Karen McRitchie},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Technical outreach: if the mountain won't come to Mohammed..},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {216--218},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947525},
doi = {10.1145/947469.947525},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/McRitchie03a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MilehamH03,
author = {Trisha Mileham and
Joyce E. Hicks},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Leadership by design: collaborations and cornerstones},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {120--124},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947503},
doi = {10.1145/947469.947503},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/MilehamH03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Montgomery03,
author = {Lynne Montgomery},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Training and documentation},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {228--229},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947529},
doi = {10.1145/947469.947529},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Montgomery03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Moore03,
author = {Sue A. Moore},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Training program growth...: from flat line to pulsating},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {230--233},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947530},
doi = {10.1145/947469.947530},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Moore03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Murnan03,
author = {Cynthia A. Murnan},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Deep in the heart of client services: it's not just about hardware
and software},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {41--47},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947482},
doi = {10.1145/947469.947482},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Murnan03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MurphyH03,
author = {Trevor M. Murphy and
Mika Hirai},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Teaching with technology, setting an example},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {208--212},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947523},
doi = {10.1145/947469.947523},
timestamp = {Tue, 28 Jun 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/siguccs/MurphyH03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Nangle03,
author = {Shea Nangle},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Achieving rapid service deployment in an academic environment},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {1--3},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947470},
doi = {10.1145/947469.947470},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Nangle03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ohmer03,
author = {Beth Ohmer},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Technology in the hearts of the faculty},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {219--221},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947526},
doi = {10.1145/947469.947526},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Ohmer03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Padmanabhan03,
author = {Anand Padmanabhan},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {The SNet model: access, security and e-services for students},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {182--188},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947518},
doi = {10.1145/947469.947518},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Padmanabhan03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Patterson03,
author = {Donna Patterson},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Instituting and advocating technology training and sharing of ideas
for online courseware},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {108--109},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947498},
doi = {10.1145/947469.947498},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Patterson03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Peddie03,
author = {Carol Peddie},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Deep in the pocket of technology creative fiscal management in tight
times},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {48--50},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947483},
doi = {10.1145/947469.947483},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Peddie03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PegahPD03,
author = {Kris T. Pegah and
Mahmoud Pegah and
Terry M. Dillow},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Higher education {ERP:} a framework to reduce the pain},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {86--89},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947493},
doi = {10.1145/947469.947493},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/PegahPD03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Pfefer03,
author = {Joleen Pfefer},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Deep in benchmarking: using industry standards to assess a training
program},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {33--37},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947480},
doi = {10.1145/947469.947480},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Pfefer03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RichardL03,
author = {Robyn C. Richard and
Claire C. Lassalle},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {New name, new image: {PC} help desk steers massive {PR} launch},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {148--150},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947509},
doi = {10.1145/947469.947509},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/RichardL03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RichardLDS03,
author = {Robyn Richard and
Claire Lassalle and
Rachel Daigle and
Tom Snyder},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {All in the family: utilizing shared resources across campuses},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {10--11},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947473},
doi = {10.1145/947469.947473},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/RichardLDS03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RickmanTVM03,
author = {Jon Rickman and
Kim Todd and
Tabatha Verbick and
Merlin Miller},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {The evolution of the electronic campus: from a communication system
to an educational delivery system},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {65--69},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947488},
doi = {10.1145/947469.947488},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/RickmanTVM03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RobbP03,
author = {Terry Robb and
Joleen Pfefer},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Deep in budget restraints: return on investment {(ROI)}},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {38--40},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947481},
doi = {10.1145/947469.947481},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/RobbP03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Rollason-Reese03,
author = {Richard L. Rollason{-}Reese},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Incident handling: an orderly response to unexpected events},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {97--102},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947496},
doi = {10.1145/947469.947496},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Rollason-Reese03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Saunders03,
author = {Jesse Ben Saunders},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {ipod, uPod, wePod...: doubling your client support and strengthening
team ties with virtually no extra resources},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {116--117},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947501},
doi = {10.1145/947469.947501},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Saunders03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SivaC03,
author = {Sri Siva and
Jyoti Chhabra},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Schedul-EZ: a tool for scheduling faculty, rooms and courses},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {177--178},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947516},
doi = {10.1145/947469.947516},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/SivaC03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Snyder03,
author = {Lea H. Snyder},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Expanding help desk services: the benefits of student {S.O.S}},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {74--79},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947490},
doi = {10.1145/947469.947490},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Snyder03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/StewartHSWRPAB03,
author = {Craig A. Stewart and
David Hart and
Anurag Shankar and
Eric A. Wernert and
Richard Repasky and
Mary Papakhian and
Andrew D. Arenson and
Gerry Bernbom},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Advanced information technology support for life sciences research},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {7--9},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947472},
doi = {10.1145/947469.947472},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/StewartHSWRPAB03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/UnderwoodHG03,
author = {John A. Underwood and
Deb Hegdahl and
Jeff Gimbel},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {A proper set of tools are needed to corral support},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {23--26},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947478},
doi = {10.1145/947469.947478},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/UnderwoodHG03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Valenzuela03,
author = {Bert Valenzuela},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {The insider: the web site that brought Mesa's williams campus together},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {103--107},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947497},
doi = {10.1145/947469.947497},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Valenzuela03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Valenzuela03a,
author = {Bert Valenzuela},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Supporting a Windows XP/Red Hat Linux dual boot environment},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {196--199},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947521},
doi = {10.1145/947469.947521},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Valenzuela03a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/VerbickT03,
author = {Tabatha Verbick and
Kim Todd},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Tech-NO-Nerds: why the best student computer lab consultants are often
not from the computer science department},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {225--227},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947528},
doi = {10.1145/947469.947528},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/VerbickT03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ward03,
author = {Janice Ward},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Making online training and support easier for everyone with viewlets},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {135--139},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947506},
doi = {10.1145/947469.947506},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Ward03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WashburnE03,
author = {Kim Washburn and
Janice G. El{-}Bayoumi},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {UNB's single site service source},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {237--239},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947532},
doi = {10.1145/947469.947532},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/WashburnE03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Watts03,
author = {Mark Watts},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Being Sam Malone: customer service on a campus where "Everybody Knows
Your Name"},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {12--14},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947474},
doi = {10.1145/947469.947474},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Watts03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Whisler03,
author = {Jeff Whisler},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Integrating WebCT with diverse campus systems},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {114--115},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947500},
doi = {10.1145/947469.947500},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Whisler03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Whitelaw03,
author = {Katy Whitelaw},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Why make websites accessible?: and how?},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {259--261},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947537},
doi = {10.1145/947469.947537},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Whitelaw03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ZappeHV03,
author = {Jeannie Zappe and
Brian Hoyt and
Lisa Veloz},
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {The road less traveled: staff-driven re-org},
booktitle = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
pages = {172--176},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469.947515},
doi = {10.1145/947469.947515},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/ZappeHV03.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/siguccs/2003,
editor = {Lynnell Lacy and
William S. Thieke and
Gail Farally{-}Semerad},
title = {Proceedings of the 31st Annual {ACM} {SIGUCCS} Conference on User
Services 2003, San Antonio, TX, USA, September 21-24, 2003},
publisher = {{ACM}},
year = {2003},
url = {https://doi.org/10.1145/947469},
doi = {10.1145/947469},
isbn = {1-58113-665-X},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/2003.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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