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@inproceedings{DBLP:conf/siguccs/Ashworth98,
  author       = {Jayne Ashworth},
  editor       = {John E. Bucher},
  title        = {Abuse @Virginia.edu: Going Where No One Wanted to Go},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {35--40},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288451},
  doi          = {10.1145/288335.288451},
  timestamp    = {Tue, 06 Nov 2018 16:58:10 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Ashworth98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Barden98,
  author       = {Leslie Barden},
  editor       = {John E. Bucher},
  title        = {Dealing with Difficult Customers - the Most Fun You Can Have at Work},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {41--45},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288452},
  doi          = {10.1145/288335.288452},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Barden98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/BelewS98,
  author       = {Janet Belew and
                  Jeffrey Sponaugle},
  editor       = {John E. Bucher},
  title        = {Facilitating Year 2000 Focus Groups},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {47--56},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288453},
  doi          = {10.1145/288335.288453},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BelewS98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Black98,
  author       = {Lisa Harcourt Black},
  editor       = {John E. Bucher},
  title        = {Computing Survival Skills: First Aid, Not Medical School},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {57--64},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288455},
  doi          = {10.1145/288335.288455},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Black98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/BostickFRD98,
  author       = {Jim Bostick and
                  John Fritz and
                  Rick Raughton and
                  Mike Davis},
  editor       = {John E. Bucher},
  title        = {Migration to Standards-based Email and Beyond: an update},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {65--70},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288457},
  doi          = {10.1145/288335.288457},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BostickFRD98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/CordaniT98,
  author       = {John R. Cordani and
                  Robert J. Tucker},
  editor       = {John E. Bucher},
  title        = {Tools for Higher Education Distance Teaching},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {71--76},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288459},
  doi          = {10.1145/288335.288459},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/CordaniT98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/CunninghamL98,
  author       = {James Cunningham and
                  Bryan Lubbers},
  editor       = {John E. Bucher},
  title        = {Out of the Frying Pan and Into the Fire: Creating a Help Desk},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {77--85},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288461},
  doi          = {10.1145/288335.288461},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/CunninghamL98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Davidson98,
  author       = {Joyce E. Davidson},
  editor       = {John E. Bucher},
  title        = {When Students Ask, "What's in it for me?": Answer, "a career!"},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {87--91},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288462},
  doi          = {10.1145/288335.288462},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Davidson98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/DeBula98,
  author       = {Linda Adams DeBula},
  editor       = {John E. Bucher},
  title        = {Using the University Databases in Help Desk Operations},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {93--96},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288464},
  doi          = {10.1145/288335.288464},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/DeBula98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Diem98,
  author       = {Robert E. Diem},
  editor       = {John E. Bucher},
  title        = {Using the Technology You Support - Automating the Help Desk},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {97--104},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288470},
  doi          = {10.1145/288335.288470},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Diem98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/FusonF98,
  author       = {Vanessa Taphouse Fuson and
                  James E. Freeman},
  editor       = {John E. Bucher},
  title        = {A Return to Training},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {105--109},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288472},
  doi          = {10.1145/288335.288472},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/FusonF98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Gregory-Mix98,
  author       = {Lisa Gregory{-}Mix},
  editor       = {John E. Bucher},
  title        = {A Student-run Helpdesk at Cornell University - Does it Work?},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {15--19},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288361},
  doi          = {10.1145/288335.288361},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Gregory-Mix98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Hart98,
  author       = {Judy Hart},
  editor       = {John E. Bucher},
  title        = {Developing a Competency-based Performance Management System},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {111--113},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288474},
  doi          = {10.1145/288335.288474},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Hart98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Haselwander98,
  author       = {Penny Haselwander},
  editor       = {John E. Bucher},
  title        = {{IT} Training for Students, Who Needs It?},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {115--118},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288475},
  doi          = {10.1145/288335.288475},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Haselwander98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Hausmann98,
  author       = {Kathleen A. Hausmann},
  editor       = {John E. Bucher},
  title        = {The ResNet Obstacle Course},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {119--121},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288477},
  doi          = {10.1145/288335.288477},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Hausmann98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/HeckerBFLSW98,
  author       = {Bernard Hecker and
                  John E. Bucher and
                  Timothy J. Foley and
                  David Lewis and
                  John Supra and
                  Carolyn Walters},
  editor       = {John E. Bucher},
  title        = {Library/Computing Center Mergers: The Shape of the Future, or an Evil
                  Fad?},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {3},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288349},
  doi          = {10.1145/288335.288349},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HeckerBFLSW98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Hewitt98,
  author       = {Dawn E. Hewitt},
  editor       = {John E. Bucher},
  title        = {What's So Great about Indiana University's Knowledge Base?},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {125--130},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288481},
  doi          = {10.1145/288335.288481},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Hewitt98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/HewittB98,
  author       = {Dawn E. Hewitt and
                  Jonathan Bolte},
  editor       = {John E. Bucher},
  title        = {Knowledge Bases: How to Build a Virtual Helpdesk (and why, and how
                  much)},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {123--124},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288479},
  doi          = {10.1145/288335.288479},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HewittB98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Houston98,
  author       = {David L. R. Houston},
  editor       = {John E. Bucher},
  title        = {The Squeaky Clean Computer Lab: How to Maintain your MACs and PCs
                  as Well as Your Sanity!},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {21--28},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288364},
  doi          = {10.1145/288335.288364},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Houston98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/HutchinsonBP98,
  author       = {Gary Hutchinson and
                  Greg R. Baur and
                  Darleen V. Pigford},
  editor       = {John E. Bucher},
  title        = {Implementation of a Dynamic Web Database: Interface Using Cold Fusion},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {131--135},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288482},
  doi          = {10.1145/288335.288482},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HutchinsonBP98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Jones98,
  author       = {Christopher F. Jones},
  editor       = {John E. Bucher},
  title        = {Central Computing Organization, Distributed Computing Support},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {137--139},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288485},
  doi          = {10.1145/288335.288485},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Jones98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Jung98,
  author       = {Diane Louise Jung},
  editor       = {John E. Bucher},
  title        = {Coalescing the Campus Cultures of Two Education Technology Programs},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {141--147},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288487},
  doi          = {10.1145/288335.288487},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Jung98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/KirchnerZJ98,
  author       = {Kathy Kirchner and
                  Sana Zeidan and
                  Jerry Jones},
  editor       = {John E. Bucher},
  title        = {How We Survived the Tantrums and Stopped the Kicking and Screaming},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {149--156},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288489},
  doi          = {10.1145/288335.288489},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/KirchnerZJ98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/LarsenH98,
  author       = {Lida L. Larsen and
                  David J. Henry},
  editor       = {John E. Bucher},
  title        = {Nightmare on Webstreet},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {157--162},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288492},
  doi          = {10.1145/288335.288492},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/LarsenH98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/MacKenzieM98,
  author       = {Mike MacKenzie and
                  Dennis McWhirter},
  editor       = {John E. Bucher},
  title        = {The Tool Belt: Many Tools, One Interface},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {163--172},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288494},
  doi          = {10.1145/288335.288494},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MacKenzieM98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Martin98,
  author       = {Jerry Martin},
  editor       = {John E. Bucher},
  title        = {Seamless Integration of Client Server Applications - Conclusion or
                  How Many {SIGUCCS} Papers Can You Get From One Project?},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {173--175},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288496},
  doi          = {10.1145/288335.288496},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Martin98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/MateikL98,
  author       = {Deborah Mateik and
                  Lida L. Larsen},
  editor       = {John E. Bucher},
  title        = {A Holistic Approach to Web Training},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {176--182},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288498},
  doi          = {10.1145/288335.288498},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MateikL98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/McDonell98,
  author       = {Frances C. McDonell},
  editor       = {John E. Bucher},
  title        = {UF's Student Computer Requirement - After the First Wave},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {183--186},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288500},
  doi          = {10.1145/288335.288500},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McDonell98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/MurrayQC98,
  author       = {Michael Murray and
                  Michael Quiner and
                  Michael Critchfield},
  editor       = {John E. Bucher},
  title        = {Exchange Your Outlook - {A} University Migration or: "the outlook's
                  so bright, {I} gotta wear shades?"},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {187--191},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288502},
  doi          = {10.1145/288335.288502},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MurrayQC98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/PavolkaM98,
  author       = {Rita Pavolka and
                  Karen Miller},
  editor       = {John E. Bucher},
  title        = {Introducing Student Technology at {IU} {(STIU)} to Incoming Students},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {193--198},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288505},
  doi          = {10.1145/288335.288505},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/PavolkaM98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Prupis98,
  author       = {Sheri L. Prupis},
  editor       = {John E. Bucher},
  title        = {Introduction to Creating Online Courses},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {29--32},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288367},
  doi          = {10.1145/288335.288367},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Prupis98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/QuinerAHP98,
  author       = {Michael Quiner and
                  Bruce Arnold and
                  Rich Hinz and
                  Keiko Pitter},
  editor       = {John E. Bucher},
  title        = {Going Out on a Limb: New Desk, New Faces, Now What?},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {5--9},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288353},
  doi          = {10.1145/288335.288353},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/QuinerAHP98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Ritschard98,
  author       = {Mark R. Ritschard},
  editor       = {John E. Bucher},
  title        = {Technology Replacement {\&} Avoiding Obsolescence: is it possible?},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {199--207},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288507},
  doi          = {10.1145/288335.288507},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Ritschard98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Rondot98,
  author       = {Chip Rondot},
  editor       = {John E. Bucher},
  title        = {{IT} News Providers: Messengers for the Next Millennium?},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {209--213},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288509},
  doi          = {10.1145/288335.288509},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Rondot98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Saunders98,
  author       = {Annie Saunders},
  editor       = {John E. Bucher},
  title        = {The 1, 2, 3's of Helping Yourself: Search for Answers, Not for Documentation},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {215--218},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288511},
  doi          = {10.1145/288335.288511},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Saunders98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Smith98,
  author       = {Marion Smith},
  editor       = {John E. Bucher},
  title        = {{CETI:} {A} Public/private Partnership - one year later},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {233--240},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288517},
  doi          = {10.1145/288335.288517},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Smith98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/SmithP98,
  author       = {Julie Smith and
                  Linda Putman},
  editor       = {John E. Bucher},
  title        = {Ball State University Faculty/Staff Minicourse Registration Project},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {225--231},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288514},
  doi          = {10.1145/288335.288514},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SmithP98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/SmithS98,
  author       = {Carol L. Smith and
                  Carl Singer},
  editor       = {John E. Bucher},
  title        = {Teaching Teachers to Teach with Technology While Encouraging Students
                  to Look Forward to College: {A} Case Study of Learner-centered Training},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {219--224},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288512},
  doi          = {10.1145/288335.288512},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SmithS98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/SommersH98,
  author       = {Kay Sommers and
                  Jane Hesler},
  editor       = {John E. Bucher},
  title        = {Shared Responsibility: An Approach to Productive {LAN} Management},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {241--244},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288521},
  doi          = {10.1145/288335.288521},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SommersH98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Sponaugle98,
  author       = {Jeffrey Sponaugle},
  editor       = {John E. Bucher},
  title        = {A Seven-Step Model for Achieving Year 2000 Compliance},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {245--250},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288523},
  doi          = {10.1145/288335.288523},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Sponaugle98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Spriggle98,
  author       = {Jim Spriggle},
  editor       = {John E. Bucher},
  title        = {Home Page in a Hurry},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {251--255},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288525},
  doi          = {10.1145/288335.288525},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Spriggle98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/SpriggleKR98,
  author       = {Jim Spriggle and
                  Karen Kniss and
                  Cindy Ray},
  editor       = {John E. Bucher},
  title        = {{TNT} (time 'N training)=Dynamite Student Employees},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {257--260},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288527},
  doi          = {10.1145/288335.288527},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SpriggleKR98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/SpriggsC98,
  author       = {Jamie L. Spriggs and
                  David Consiglio},
  editor       = {John E. Bucher},
  title        = {Building Bridges to the Majority: Discipline-Oriented Faculty Support},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {261--266},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288528},
  doi          = {10.1145/288335.288528},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SpriggsC98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Sprung98,
  author       = {Laura Sprung},
  editor       = {John E. Bucher},
  title        = {Using Cross-Divisional Projects to Deliver a Whole Product},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {267--271},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288529},
  doi          = {10.1145/288335.288529},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Sprung98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Stabosz98,
  author       = {Rae D'Orazio Stabosz},
  editor       = {John E. Bucher},
  title        = {What?: You Mean the Whole World Doesn't Read and Write in English
                  Only?},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {273--276},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288535},
  doi          = {10.1145/288335.288535},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Stabosz98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Strollo98,
  author       = {Kimberly M. Strollo},
  editor       = {John E. Bucher},
  title        = {Targeted Training: Hitting the Bull's Eye},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {277--280},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288539},
  doi          = {10.1145/288335.288539},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Strollo98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Stunden98,
  author       = {Ann Stunden},
  editor       = {John E. Bucher},
  title        = {Building Community in the {IT} Workplace: Dispelling Myths, Encouraging
                  Openness, and Telling the Truth},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {11--12},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288357},
  doi          = {10.1145/288335.288357},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Stunden98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/SupraWF98,
  author       = {John R. Supra Jr. and
                  Melissa A. Wong and
                  Timothy J. Foley},
  editor       = {John E. Bucher},
  title        = {The Road to Integration: Efforts to Combine Computing, Libraries {\&}
                  Telecommunications},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {281--287},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288540},
  doi          = {10.1145/288335.288540},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SupraWF98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/Templin98,
  author       = {Peter J. Templin Jr.},
  editor       = {John E. Bucher},
  title        = {Providing a Centralized File Sharing Eesource at Bucknell University},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {289--292},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288541},
  doi          = {10.1145/288335.288541},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Templin98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/siguccs/TuckerC98,
  author       = {Robert J. Tucker and
                  John R. Cordani},
  editor       = {John E. Bucher},
  title        = {Teaching Teachers to Teach On-line},
  booktitle    = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  pages        = {293--297},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335.288542},
  doi          = {10.1145/288335.288542},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/TuckerC98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@proceedings{DBLP:conf/siguccs/1998,
  editor       = {John E. Bucher},
  title        = {Proceedings of the 26th annual {ACM} {SIGUCCS} conference on User
                  services, Bloomington, Indiana, USA, October 25-28, 1998},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/288335},
  doi          = {10.1145/288335},
  isbn         = {1-58113-006-6},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/1998.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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