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@inproceedings{DBLP:conf/icserv/FukushimaHHOKA20,
author = {Ryo Fukushima and
Bach Quang Ho and
Tatsunori Hara and
Jun Ota and
Rena Kawada and
Narito Arimitsu},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Cognitive Competencies of Front-Line Employees in the Hospitality
Industry: The Concept of "Serving not to Serve"},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {3--19},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_1},
doi = {10.1007/978-981-15-3118-7\_1},
timestamp = {Tue, 29 Jun 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/FukushimaHHOKA20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/GlocknerPFWL20,
author = {Michael Gl{\"{o}}ckner and
Luise Pufahl and
Bogdan Franczyk and
Mathias Weske and
Andr{\'{e}} Ludwig},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Conceptualization of a Smart Service Platform for Last Mile Logistics},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {175--184},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_11},
doi = {10.1007/978-981-15-3118-7\_11},
timestamp = {Tue, 16 Jun 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/GlocknerPFWL20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/HamamotoKFS20,
author = {Ami Hamamoto and
Nobuyuki Kobayashi and
Hirotaka Fujino and
Seiko Shirasaka},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {A Proposal for the Work Engagement Development Canvas Contributing
to the Development of Work Engagement},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {84--105},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_6},
doi = {10.1007/978-981-15-3118-7\_6},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/HamamotoKFS20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/HamanoHHO20,
author = {Masafumi Hamano and
Bach Quang Ho and
Tatsunori Hara and
Jun Ota},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Service Ecosystem Design Using Social Modeling to Incorporate Customers'
Behavioral Logic},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {217--234},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_14},
doi = {10.1007/978-981-15-3118-7\_14},
timestamp = {Tue, 29 Jun 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/HamanoHHO20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/HaraTY20,
author = {Tatsunori Hara and
Satoko Tsuru and
Seiichi Yasui},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Models for Designing Excellent Service Through Co-creation Environment},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {73--83},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_5},
doi = {10.1007/978-981-15-3118-7\_5},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/HaraTY20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/InoueKAT20,
author = {Yuki Inoue and
Takami Kasasaku and
Ryohei Arai and
Takeshi Takenaka},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Ecosystem Strategies for IoT Service Platform Ecosystems: {A} Case
Study of {RFID} Linen Tags and the Japanese Linen Supply Market},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {287--307},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_19},
doi = {10.1007/978-981-15-3118-7\_19},
timestamp = {Thu, 19 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/InoueKAT20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KonoSH20,
author = {Toshiaki Kono and
Yui Sugita and
Tomoaki Hiruta},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Maintenance IoT Project Framework for Extending Effects to All Stakeholders'
Benefit},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {275--286},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_18},
doi = {10.1007/978-981-15-3118-7\_18},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/KonoSH20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/LiuF20,
author = {Wenlong Liu and
Xiucheng Fan},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Exploring the Impact of Managerial Responses to Online Reviews in
the Sharing Economy: {A} Case of Accommodation Sharing Service},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {20--33},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_2},
doi = {10.1007/978-981-15-3118-7\_2},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/LiuF20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MarutschkeG20,
author = {David Marutschke and
Ted Gournelos},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Holistic Measurement Approach of Customer Experiences - Findings from
a Japanese New Car Buyer Study},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {203--216},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_13},
doi = {10.1007/978-981-15-3118-7\_13},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MarutschkeG20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Masuda20,
author = {Hisashi Masuda},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Differences in Customer Delight Rating Linked to Customer Actions
in Japanese and Foreign Residents Using Restaurant Services in Japan},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {143--156},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_9},
doi = {10.1007/978-981-15-3118-7\_9},
timestamp = {Thu, 19 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Masuda20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MatsumuraSH20,
author = {Kengo Matsumura and
Satoshi Shimada and
Yoshinori Hara},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {R{\&}D Staff Perception Leading to Product Innovation: Case Study
on Carbohydrate-Free Sak{\'{e}}},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {106--125},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_7},
doi = {10.1007/978-981-15-3118-7\_7},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MatsumuraSH20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Seino20,
author = {Satoshi Seino},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Clarification of the Process of Value Co-creation Marketing - Case
of Manufacturing Industry},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {157--172},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_10},
doi = {10.1007/978-981-15-3118-7\_10},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Seino20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TsutsumiU20,
author = {Takashi Tsutsumi and
Masaru Unno},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {The Application of the Cultural-Historical Activity Theory to the
Value Co-creation Process in Higher Education},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {235--250},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_15},
doi = {10.1007/978-981-15-3118-7\_15},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/TsutsumiU20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/WatanabeKTT20,
author = {Kentaro Watanabe and
Yusuke Kishita and
Kaito Tsunetomo and
Takeshi Takenaka},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Socially-Conscious Service System Design in the Digital Era: Research
Agenda},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {266--274},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_17},
doi = {10.1007/978-981-15-3118-7\_17},
timestamp = {Thu, 19 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/WatanabeKTT20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/YangHH20,
author = {Kai{-}Lun Yang and
Jack Shih{-}Chieh Hsu and
Hui{-}Mei Hsu},
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Enriching Design Thinking with Data Science: Using the Taiwan Moving
Industry as a Case},
booktitle = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
pages = {185--202},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7\_12},
doi = {10.1007/978-981-15-3118-7\_12},
timestamp = {Wed, 18 Nov 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/YangHH20.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/icserv/2020,
editor = {Takeshi Takenaka and
Spring Han and
Chieko Minami},
title = {Serviceology for Services - 7th International Conference, ICServ 2020,
Osaka, Japan, March 13-15, 2020, Proceedings},
series = {Communications in Computer and Information Science},
volume = {1189},
publisher = {Springer},
year = {2020},
url = {https://doi.org/10.1007/978-981-15-3118-7},
doi = {10.1007/978-981-15-3118-7},
isbn = {978-981-15-3117-0},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/2020.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/AkaiAO17,
author = {Kenju Akai and
Keiko Aoki and
Kenta Onoshiro},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {An Economic Lab Experiment for the Best Offer and Approval in Face-to-Face
Service Interaction Situation},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {64--74},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_7},
doi = {10.1007/978-3-319-61240-9\_7},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/AkaiAO17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/AteetananUSS17,
author = {Pornprom Ateetanan and
Sasiporn Usanavasin and
Kunio Shirahada and
Thepchai Supnithi},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {From Service Design to Enterprise Architecture: The Alignment of Service
Blueprint and Business Architecture with Business Process Model and
Notation},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {202--214},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_19},
doi = {10.1007/978-3-319-61240-9\_19},
timestamp = {Fri, 02 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/AteetananUSS17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/BuchmannG17,
author = {Robert Andrei Buchmann and
Ana{-}Maria Ghiran},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Serviceology-as-a-Service: a Knowledge-Centric Interpretation},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {190--201},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_18},
doi = {10.1007/978-3-319-61240-9\_18},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/BuchmannG17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Edell17,
author = {Julie A. Edell},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Consumers' Responses to Service Failures and Recoveries},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {38--45},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_4},
doi = {10.1007/978-3-319-61240-9\_4},
timestamp = {Tue, 04 Jul 2017 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/Edell17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/EfendiogluW17,
author = {Nesat Efendioglu and
Robert Woitsch},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {A Modelling Method for Digital Service Design and Intellectual Property
Management Towards Industry 4.0: CAxMan Case},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {153--163},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_15},
doi = {10.1007/978-3-319-61240-9\_15},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/EfendiogluW17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/FukushimaTHOTA17,
author = {Ryo Fukushima and
Koji Tachioka and
Tatsunori Hara and
Jun Ota and
Yuki Tsuzaka and
Narito Arimitsu},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {An Analysis of the Cognitive Processes Related to "Service Awareness"
of Cabin Attendants},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {91--100},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_9},
doi = {10.1007/978-3-319-61240-9\_9},
timestamp = {Tue, 29 Jun 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/FukushimaTHOTA17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/GutscheG17,
author = {Katja Gutsche and
Jennifer A. Griffith},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Automating Motivation: {A} Workplace Analysis of Service Technicians
and the Motivational Impact of Automated Assistance},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {101--108},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_10},
doi = {10.1007/978-3-319-61240-9\_10},
timestamp = {Tue, 04 Jul 2017 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/GutscheG17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/JavaidKMK17,
author = {Ahson Javaid and
Sabrina Kurjakovic and
Hisashi Masuda and
Youji Kohda},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies
and Service Blueprinting},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {224--233},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_21},
doi = {10.1007/978-3-319-61240-9\_21},
timestamp = {Sat, 05 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/JavaidKMK17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KimuraKYK17,
author = {Atsunobu Kimura and
Koki Kusano and
Ryo Ymamashita and
Yurika Katagiri},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Stiction-Free Learning Method for Service Design Beginner},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {109--120},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_11},
doi = {10.1007/978-3-319-61240-9\_11},
timestamp = {Tue, 04 Jul 2017 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/KimuraKYK17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KurataICKOO17,
author = {Takeshi Kurata and
Ryosuke Ichikari and
Ching{-}Tzun Chang and
Masakatsu Kourogi and
Masaki Onishi and
Takashi Okuma},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Lab-Forming Fields and Field-Forming Labs},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {144--149},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_14},
doi = {10.1007/978-3-319-61240-9\_14},
timestamp = {Fri, 02 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/KurataICKOO17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MasudaKSN17,
author = {Hisashi Masuda and
Dejan Krizaj and
Hideyuki Sakamoto and
Kotaro Nakamura},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Approaches for Sustaining Cultural Resources by Adapting Diversified
Context of Customers in Tourism: Comparison Between Japanese and Slovenian
Cases},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {55--63},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_6},
doi = {10.1007/978-3-319-61240-9\_6},
timestamp = {Sat, 05 Sep 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/MasudaKSN17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/PittlB17,
author = {Benedikt Pittl and
Dominik Bork},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Modeling Digital Enterprise Ecosystems with ArchiMate: {A} Mobility
Provision Case Study},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {178--189},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_17},
doi = {10.1007/978-3-319-61240-9\_17},
timestamp = {Fri, 02 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/PittlB17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Radonjic-SimicW17,
author = {Mirjana Radonjic{-}Simic and
Frank Wolff and
Dennis Pfisterer},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Analyzing an Ecosystem for Complex Consumer Services},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {46--52},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_5},
doi = {10.1007/978-3-319-61240-9\_5},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Radonjic-SimicW17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/RazekHI17,
author = {Abdul Rahman Abdel Razek and
Christian van Husen and
Saed Imran},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Introduction to a Service Prototyping Tool Box},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {135--143},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_13},
doi = {10.1007/978-3-319-61240-9\_13},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/RazekHI17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/SakaguchiKNS17,
author = {Kazutoshi Sakaguchi and
Nobuyuki Kobayashi and
Aki Nakamoto and
Seiko Shirasaka},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {A Proposal of a Visualization Method for Service Ideas Using Paper
Card Based-Fieldwork},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {121--134},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_12},
doi = {10.1007/978-3-319-61240-9\_12},
timestamp = {Sun, 02 Oct 2022 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/SakaguchiKNS17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Seiringer17,
author = {Wolfgang Seiringer},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Analysing and Computing the Risk of Customer Integration for a Service
Provider},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {3--14},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_1},
doi = {10.1007/978-3-319-61240-9\_1},
timestamp = {Tue, 04 Jul 2017 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/Seiringer17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/SmirnovSOSK17,
author = {Alexander V. Smirnov and
Nikolay Shilov and
Andreas Oroszi and
Mario Sinko and
Thorsten Krebs},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Application-Driven Product-Service System Configuration: Customer-Centered
Strategy},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {26--37},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_3},
doi = {10.1007/978-3-319-61240-9\_3},
timestamp = {Wed, 12 Jan 2022 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/SmirnovSOSK17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TanizakiSF17,
author = {Takashi Tanizaki and
Takeshi Shimmura and
Nobutada Fujii},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Shift Scheduling to Improve Customer Satisfaction, Employee Satisfaction
and Management Satisfaction in Service Workplace Where Employees and
Robots Collaborate},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {15--25},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_2},
doi = {10.1007/978-3-319-61240-9\_2},
timestamp = {Sat, 19 Oct 2019 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/TanizakiSF17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TsuruK17,
author = {Satoko Tsuru and
Maki Kariyazaki},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Development of a Three-Stage Public Observation Service System Model
with Logics for Observation/Assessment},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {75--87},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_8},
doi = {10.1007/978-3-319-61240-9\_8},
timestamp = {Tue, 04 Jul 2017 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/TsuruK17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/WalchK17,
author = {Michael Walch and
Dimitris Karagiannis},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Service-Driven Enrichment for KbR in the OMiLAB Environment},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {164--177},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_16},
doi = {10.1007/978-3-319-61240-9\_16},
timestamp = {Tue, 04 Jul 2017 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/WalchK17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/YenBH0Z17,
author = {I{-}Ling Yen and
Farokh B. Bastani and
San{-}Yih Hwang and
Wei Zhu and
Guang Zhou},
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {From Software Services to IoT Services: The Modeling Perspective},
booktitle = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
pages = {215--223},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9\_20},
doi = {10.1007/978-3-319-61240-9\_20},
timestamp = {Tue, 04 Jul 2017 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/YenBH0Z17.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/icserv/2015,
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-4-431-56074-6},
doi = {10.1007/978-4-431-56074-6},
isbn = {978-4-431-56072-2},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/2015.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/icserv/2017,
editor = {Yoshinori Hara and
Dimitris Karagiannis},
title = {Serviceology for Services - 5th International Conference, ICServ 2017,
Vienna, Austria, July 12-14, 2017, Proceedings},
series = {Lecture Notes in Computer Science},
volume = {10371},
publisher = {Springer},
year = {2017},
url = {https://doi.org/10.1007/978-3-319-61240-9},
doi = {10.1007/978-3-319-61240-9},
isbn = {978-3-319-61239-3},
timestamp = {Tue, 14 May 2019 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/2017.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/icserv/2014,
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
publisher = {Springer},
year = {2016},
url = {https://doi.org/10.1007/978-4-431-55861-3},
doi = {10.1007/978-4-431-55861-3},
isbn = {978-4-431-55859-0},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/2014.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/AkaiYN15,
author = {Kenju Akai and
Kohei Yamashita and
Nariaki Nishino},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Service Satisfaction and Consciousness-Attitude Gap for Foreign Tourists
Visiting Japan},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {299--304},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_33},
doi = {10.1007/978-4-431-56074-6\_33},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/AkaiYN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/AkasakaOY15,
author = {Fumiya Akasaka and
Takehiko Ohno and
Mika Yasuoka},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Challenges to Deploy Service Design in Organizations: Analysis Through
"Scaling Up" Workshops},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {89--98},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_11},
doi = {10.1007/978-4-431-56074-6\_11},
timestamp = {Mon, 05 Feb 2024 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/AkasakaOY15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ArakiKGM15,
author = {Masahiro Araki and
Ryo Kanamori and
Lei Gong and
Takayuki Morikawa},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Impacts of Seasonal Factors on Travel Behavior: Basic Analysis of
{GPS} Trajectory Data for 8 Months},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {377--384},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_41},
doi = {10.1007/978-4-431-56074-6\_41},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ArakiKGM15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Chiba15,
author = {Takahiro Chiba},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Are Superior Services Always Good for Satisfaction Formation? Consideration
of Indebtedness to a Contact Person},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {207--212},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_22},
doi = {10.1007/978-4-431-56074-6\_22},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Chiba15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/FujiiOKS15,
author = {Nobutada Fujii and
Jumpei Oda and
Toshiya Kaihara and
Takeshi Shimmura},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A Combinatorial Auction-Based Approach to Staff Shift Scheduling in
Restaurant Business},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {131--138},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_15},
doi = {10.1007/978-4-431-56074-6\_15},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/FujiiOKS15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/FujitaWAA15,
author = {Marina Fujita and
Wenpeng Wei and
Toshiko Aizono and
Koji Ara},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Building a Conceptual Preference Model Based on Personal Purchase
Records for Retail Service Improvement},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {197--206},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_21},
doi = {10.1007/978-4-431-56074-6\_21},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/FujitaWAA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/FukudaSKOM15,
author = {Ryoko Fukuda and
Atsushi Shinjo and
Masahiro Kudo and
Yutaro Ono and
Jun Murai},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {\emph{Kizkey} Is the Key to a Better Care Service},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {261--268},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_29},
doi = {10.1007/978-4-431-56074-6\_29},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/FukudaSKOM15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/HaqueK15,
author = {Iffat Tasnim Haque and
Youji Kohda},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Service Innovation for Reducing Food Adulteration Problem in Bangladesh},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {79--88},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_10},
doi = {10.1007/978-4-431-56074-6\_10},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/HaqueK15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/HaraAG15,
author = {Tatsunori Hara and
Tamio Arai and
Aman Gupta},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {An Interactive Model for the Synthesis of Service Functions Through
Use Processes},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {329--339},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_36},
doi = {10.1007/978-4-431-56074-6\_36},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/HaraAG15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/HirotaOMHA15,
author = {Jun Hirota and
Kazuya Oizumi and
Toshiki Mizushima and
Tatsunori Hara and
Kazuhiro Aoyama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Design Support System for Sightseeing Tours},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {45--54},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_6},
doi = {10.1007/978-4-431-56074-6\_6},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/HirotaOMHA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/IizawaKIK15,
author = {Kinuko Iizawa and
Koki Kusano and
Eri Inoue and
Naohiko Kohtake},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Design of a Localized Science Education Program for Cultivating an
Intergenerational Community},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {65--70},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_8},
doi = {10.1007/978-4-431-56074-6\_8},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/IizawaKIK15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Janson0L15,
author = {Andreas Janson and
Christoph Peters and
Jan Marco Leimeister},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {The Efficient Provision of Culture-Sensitive Services: {A} Modularization
Approach},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {147--157},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_17},
doi = {10.1007/978-4-431-56074-6\_17},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Janson0L15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KwanY15,
author = {Stephen K. Kwan and
Yutaka Yamauchi},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A Creed for Service Designers},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {39--44},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_5},
doi = {10.1007/978-4-431-56074-6\_5},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/KwanY15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/LeeUAN15,
author = {Sangjic Lee and
Ryuichi Uda and
Kenju Akai and
Nariaki Nishino},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Dispersed Energy Storage and Its Effect on Market Efficiency in Electricity
Trading with Distributed Power Resources: An Experimental Economics
Study},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {393--400},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_43},
doi = {10.1007/978-4-431-56074-6\_43},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/LeeUAN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Maruyama15,
author = {Fumihiro Maruyama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Generalized Service Process Expressed by Context-Free Grammar},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {99--110},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_12},
doi = {10.1007/978-4-431-56074-6\_12},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Maruyama15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MasudaH15,
author = {Hisashi Masuda and
Yoshinori Hara},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour
in Service Encounter},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {183--195},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_20},
doi = {10.1007/978-4-431-56074-6\_20},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MasudaH15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MiyaiN15,
author = {Hiroyuki Miyai and
Chizuru Nishio},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {An Analysis of Key Factors of the "Omotenashi Consumption" in Restaurants},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {213--219},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_23},
doi = {10.1007/978-4-431-56074-6\_23},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MiyaiN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MizoguchiINKBNS15,
author = {Satoshi Mizoguchi and
Takatoshi Ishii and
Yutaro Nemoto and
Maiko Kaneda and
Atsuko Bando and
Toshiyuki Nakamura and
Yoshiki Shimomura},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A Method for Supporting Customer Model Construction: Using a Topic
Model for Public Service Design},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {19--25},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_3},
doi = {10.1007/978-4-431-56074-6\_3},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MizoguchiINKBNS15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MizushimaHOA15,
author = {Toshiki Mizushima and
Jun Hirota and
Kazuya Oizumi and
Kazuhiro Aoyama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Service Data Model in Design Support System for Sightseeing Tours},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {55--64},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_7},
doi = {10.1007/978-4-431-56074-6\_7},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MizushimaHOA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MorishitaMKHISN15,
author = {Yoshiki Morishita and
Fumika Murakami and
Koji Kimita and
Shigeru Hosono and
Sayaka Izukura and
Hiroshi Sakaki and
Eriko Numata and
Yoshiki Shimomura},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Qualitative Simulation for Early-Stage Service Design},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {369--376},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_40},
doi = {10.1007/978-4-431-56074-6\_40},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MorishitaMKHISN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Murakami15,
author = {Teruyasu Murakami},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Development of Conceptual Framework for Value Cocreation of Service
Based on the Japanese Governmental Service Science Research Program},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {317--327},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_35},
doi = {10.1007/978-4-431-56074-6\_35},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Murakami15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NakashimaHO15,
author = {Hideyuki Nakashima and
Keiji Hirata and
Junichi Ochiai},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Realization of Mobility as a Service in View of Ambient Intelligence},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {111--116},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_13},
doi = {10.1007/978-4-431-56074-6\_13},
timestamp = {Thu, 12 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NakashimaHO15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OkamotoMYA15,
author = {Hiroyuki Okamoto and
Alessandro Moro and
Atsushi Yamashita and
Hajime Asama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Toward Sports Training Service with the Interactive Learning Platform},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {231--236},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_25},
doi = {10.1007/978-4-431-56074-6\_25},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OkamotoMYA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OkawaiT15,
author = {Hiroaki Okawai and
Mitsuru Takashima},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Physiological Detection of Satisfaction for Services by Body Motion
Wave Revealing Unconscious Responses Reflecting Activities of Autonomic
Nervous Systems},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {279--286},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_31},
doi = {10.1007/978-4-431-56074-6\_31},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OkawaiT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OkudaYT15,
author = {Masumi Okuda and
Akira Yasuda and
Shusaku Tsumoto},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {The Effects of Waiting Time, Length of Stay, and Hospital Remodeling
on the Structure of Patient Satisfaction},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {287--297},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_32},
doi = {10.1007/978-4-431-56074-6\_32},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OkudaYT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OkumaFICRSK15,
author = {Takashi Okuma and
Tomohiro Fukuhara and
Ryosuke Ichikari and
Ching{-}Tzun Chang and
Luis Carlos Manrique Ruiz and
Takashi Shinmura and
Takeshi Kurata},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Role of Servicing Activity Visualization in Quality Control Circle},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {269--277},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_30},
doi = {10.1007/978-4-431-56074-6\_30},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OkumaFICRSK15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OuyangSCDPMES15,
author = {Qiqing (Christine) Ouyang and
Jim Spohrer and
Juan Caraballo and
Dale Davis and
Stephen Perelgut and
Marcellus Mindel and
Hisham El{-}Shishiny and
Seshadri Subbanna},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Collaborative Innovation Centers (CICs): Toward Smart Service System
Design},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {385--391},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_42},
doi = {10.1007/978-4-431-56074-6\_42},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OuyangSCDPMES15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/QiaoNYYWYA15,
author = {Xiaorui Qiao and
Junki Nakagawa and
Koshiro Yanai and
Junko Yasuda and
Wen Wen and
Atsushi Yamashita and
Hajime Asama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Nurse Bed Care Activity Analysis for Intelligent Training Service},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {159--167},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_18},
doi = {10.1007/978-4-431-56074-6\_18},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/QiaoNYYWYA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ShimazakiNT15,
author = {Nanami Shimazaki and
Yasuharu Nishi and
Michiko Tsubaki},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A Proposal of the Emotion Hierarchy Diagram for Designing the Service
Processes},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {27--37},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_4},
doi = {10.1007/978-4-431-56074-6\_4},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ShimazakiNT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ShimmuraTOAKFN15,
author = {Takeshi Shimmura and
Toshihumi Takahashi and
Syuichi Oura and
Tomoyuki Asakawa and
Toshiya Kaihara and
Nobutada Fujii and
Tomomi Nonaka},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Enhancing Kitchen Layout and Training to Improve Management and Employee
Satisfaction at a Multiproduct Japanese Cuisine Restaurant},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {139--145},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_16},
doi = {10.1007/978-4-431-56074-6\_16},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ShimmuraTOAKFN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/SiddikeKH15,
author = {Md. Abul Kalam Siddike and
Youji Kohda and
Monirul Hoque},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {An Evolving Service System in Microfinance: {A} Case Study in BRAC,
Bangladesh},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {169--179},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_19},
doi = {10.1007/978-4-431-56074-6\_19},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/SiddikeKH15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TomitaWM15,
author = {Yoshikazu Tomita and
Kyoko Watanabe and
Takashi Maeno},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Designing New Business Development Program Based on Systems Engineering
Methodology with Participatory Systems Analysis in Small and Midsized
Enterprise},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {359--367},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_39},
doi = {10.1007/978-4-431-56074-6\_39},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TomitaWM15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TsumotoHK15,
author = {Shusaku Tsumoto and
Shoji Hirano and
Toshihiko Kawamura},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Statistical Estimation of Software Quality in Hospital Information
System},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {341--350},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_37},
doi = {10.1007/978-4-431-56074-6\_37},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TsumotoHK15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TuyetH15,
author = {Nhung Tran Thi Tuyet and
Yoshinori Hara},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Customer Experience in Traditional and Modern Retail Formats: {A}
Case Study of Vietnam},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {119--129},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_14},
doi = {10.1007/978-4-431-56074-6\_14},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TuyetH15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/UedaTN15,
author = {Kanji Ueda and
Takeshi Takenaka and
Nariaki Nishino},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Service as Artifact: Reconsideration of Value Cocreation},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {307--316},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_34},
doi = {10.1007/978-4-431-56074-6\_34},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/UedaTN15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/UozumiYMAT15,
author = {Mitsunari Uozumi and
Kouichi Yamada and
Shuto Murai and
Hajime Asama and
Kaoru Takakusaki},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Productivity Improvement and Stress Reduction by Showing Information
to a Surveillance Worker},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {245--252},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_27},
doi = {10.1007/978-4-431-56074-6\_27},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/UozumiYMAT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Wada15,
author = {Ryoko Wada},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A Consideration of the Pricing Structure of Aesthetic Services: An
Example of Consumer Decision Making with Ambiguous Information},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {351--355},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_38},
doi = {10.1007/978-4-431-56074-6\_38},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Wada15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/WakisakaYOH15,
author = {Yuki Wakisaka and
Yuya Yamamoto and
Jun Ota and
Tatsunori Hara},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Design of Service Ecosystem Based on Interactive Design Support in
the Case of Job-Hunting Support Services},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {11--18},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_2},
doi = {10.1007/978-4-431-56074-6\_2},
timestamp = {Tue, 29 Jun 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/WakisakaYOH15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/WenQYNYYA15,
author = {Wen Wen and
Xiaorui Qiao and
Koshiro Yanai and
Junki Nakagawa and
Junko Yasuda and
Atsushi Yamashita and
Hajime Asama},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Skill Evaluation and Education Services for Bed-Care Nursing with
Sliding Sheet with Regression Analysis},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {253--259},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_28},
doi = {10.1007/978-4-431-56074-6\_28},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/WenQYNYYA15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/WestnerH15,
author = {Philipp Westner and
Sibylle Hermann},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {VR{\(\vert\)}ServE: {A} Software Toolset for Service Engineering Using
Virtual Reality},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {237--244},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_26},
doi = {10.1007/978-4-431-56074-6\_26},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/WestnerH15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/WolfsonT15,
author = {Adi Wolfson and
Dorith Tavor},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {How to Generate Sustainable Services?},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {71--78},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_9},
doi = {10.1007/978-4-431-56074-6\_9},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/WolfsonT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Yamamoto15,
author = {Naotada Yamamoto},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {Structural Equation Modeling of Purchase Funnel},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {221--228},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_24},
doi = {10.1007/978-4-431-56074-6\_24},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Yamamoto15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/YukiKISAKKMAT15,
author = {Yoshitaka Yuki and
Seiichi Kawata and
Hiroyuki Imanari and
Takeo Suzuki and
Norio Aburatani and
Motomi Kohata and
Takeru Kawai and
Tomio Makino and
Yukiyo Akisada and
Motoya Tametani},
editor = {Yuriko Sawatani and
James C. Spohrer and
Stephen K. Kwan and
Takeshi Takenaka},
title = {A New Service Class Scheme for Service Innovation in Japanese Automation
Industry},
booktitle = {Serviceology for Smart Service System, Selected papers of the 3rd
International Conference of Serviceology, ICServ 2015, San Jose, CA,
USA, 7-9 July 2015},
pages = {3--10},
publisher = {Springer},
year = {2015},
url = {https://doi.org/10.1007/978-4-431-56074-6\_1},
doi = {10.1007/978-4-431-56074-6\_1},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/YukiKISAKKMAT15.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/0001LOMMHNTM14,
author = {Toru Ishida and
Donghui Lin and
Masayuki Otani and
Shigeo Matsubara and
Yohei Murakami and
Reiko Hishiyama and
Yuu Nakajima and
Toshiyuki Takasaki and
Yumiko Mori},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Field-Oriented Service Design: {A} Multiagent Approach},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {451--463},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_31},
doi = {10.1007/978-4-431-55861-3\_31},
timestamp = {Fri, 27 Mar 2020 08:53:47 +0100},
biburl = {https://dblp.org/rec/conf/icserv/0001LOMMHNTM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/AkaiKN14,
author = {Kenju Akai and
Keita Kodama and
Nariaki Nishino},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {A Survey of Business Models in Japanese Restaurant and Retail Industries},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {3--22},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_1},
doi = {10.1007/978-4-431-55861-3\_1},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/AkaiKN14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/AkashiM14,
author = {Takuya Akashi and
Yukinobu Maruyama},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Kizashi Method - Grasping the Change of Future User's Values},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {481--494},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_33},
doi = {10.1007/978-4-431-55861-3\_33},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/AkashiM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/AokiAN14,
author = {Keiko Aoki and
Kenju Akai and
Nariaki Nishino},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {The Value of Community for Resolving Social Isolation},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {263--271},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_18},
doi = {10.1007/978-4-431-55861-3\_18},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/AokiAN14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/DaimaruSSOH14,
author = {Hiroya Daimaru and
Satoshi Shimada and
Shinsuke Shimizu and
Jun Ota and
Tatsunori Hara},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {67--78},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_5},
doi = {10.1007/978-4-431-55861-3\_5},
timestamp = {Tue, 29 Jun 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/DaimaruSSOH14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/GaiardelliPRS14,
author = {Paolo Gaiardelli and
Giuditta Pezzotta and
Barbara Resta and
Lucrezia Songini},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Aligning Product-Service Offerings with Customer Expectations},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {567--582},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_39},
doi = {10.1007/978-4-431-55861-3\_39},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/GaiardelliPRS14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Ikeya14,
author = {Nozomi Ikeya},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Service Practices as Organizational Phenomena},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {495--508},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_34},
doi = {10.1007/978-4-431-55861-3\_34},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Ikeya14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ImazekiYM14,
author = {Kazuto Imazeki and
Toshiyuki Yasui and
Takashi Maeno},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {An Evaluation Method of a Service Business Model Using Wants Chain
Analysis},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {523--538},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_36},
doi = {10.1007/978-4-431-55861-3\_36},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ImazekiYM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ImazekiYM14a,
author = {Kazuto Imazeki and
Toshiyuki Yasui and
Takashi Maeno},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Design Method of Target Customer's WANTs for a Service Based on Classification
of Services Using WANTs},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {539--550},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_37},
doi = {10.1007/978-4-431-55861-3\_37},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ImazekiYM14a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ItoNN14,
author = {Yoshiki Ito and
Tomomi Nonaka and
Masaru Nakano},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Evaluation of Countermeasures for Low Birthrate and Aging of the Population
in a Suburban New Town},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {389--401},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_27},
doi = {10.1007/978-4-431-55861-3\_27},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ItoNN14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/JavedKM14,
author = {Amna Javed and
Youji Kohda and
Hisashi Masuda},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Exploration of Service System and Value Co-creation Mechanism in Islamic
Banking in Pakistan},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {37--50},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_3},
doi = {10.1007/978-4-431-55861-3\_3},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/JavedKM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KatoNI14,
author = {Tasuku Kato and
Kana Nakano and
Toshiaki Iida},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Analysis of Value Co-creation Between Farmers and Land Improvement
District in Japan Through Irrigation Service Improvement by Good Water
Quality},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {403--415},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_28},
doi = {10.1007/978-4-431-55861-3\_28},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/KatoNI14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KitanoYH14,
author = {Kiyoteru Kitano and
Yutaka Yamauchi and
Takeshi Hiramoto},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {The Ordering of Fast Food Using Menu},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {51--65},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_4},
doi = {10.1007/978-4-431-55861-3\_4},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/KitanoYH14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KuriharaM14,
author = {Shiko Kurihara and
Takashi Maeno},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {System Design of Happy Town Using Four Factors of Happiness},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {303--313},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_21},
doi = {10.1007/978-4-431-55861-3\_21},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/KuriharaM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Lin0O14,
author = {Donghui Lin and
Toru Ishida and
Masayuki Otani},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {A Value Co-Creation Model for Multi-Language Knowledge Communication},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {435--447},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_30},
doi = {10.1007/978-4-431-55861-3\_30},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Lin0O14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/LuoSM14,
author = {Song Luo and
Maiko Shigeno and
Wenbo Ma},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Ranking Smartphone Apps Based on Users' Behavior Records},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {345--358},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_24},
doi = {10.1007/978-4-431-55861-3\_24},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/LuoSM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MaidaSTM14,
author = {Iwane Maida and
Hisashi Sato and
Tetsuya Toma and
Takashi Maeno},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Designing the Amount of Image Delay in Tele-surgery},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {193--203},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_13},
doi = {10.1007/978-4-431-55861-3\_13},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MaidaSTM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MakitaVEKIOYNK14,
author = {Koji Makita and
Thomas Vincent and
Soichi Ebisuno and
Masakatsu Kourogi and
Tomoya Ishikawa and
Takashi Okuma and
Minoru Yoshida and
Laurence Nigay and
Takeshi Kurata},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Mixed Reality Navigation on a Tablet Computer for Supporting Machine
Maintenance in Wide-Area Indoor Environment},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {109--124},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_8},
doi = {10.1007/978-4-431-55861-3\_8},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MakitaVEKIOYNK14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MatsumaeB14,
author = {Akane Matsumae and
Karl Burrow},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Business Model Generation Canvas as a Method to Develop Customer-Oriented
Service Innovation},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {551--565},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_38},
doi = {10.1007/978-4-431-55861-3\_38},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MatsumaeB14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NagaosaMYSSNOUA14,
author = {Shuichiro Nagaosa and
Hironobu Matsushita and
Jun Yaeda and
Takashi Shinagawa and
Norihiro Sonoi and
Hiroyuki Nakamura and
Hiromi Ohta and
Masatoshi Usubuchi and
Yasuhisa Arai and
Yasunori Sumi},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {A System Promoting Cooperation Between Medicine and Dentistry Using
Key Performance Indicators and Importance-Performance Analysis},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {177--191},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_12},
doi = {10.1007/978-4-431-55861-3\_12},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NagaosaMYSSNOUA14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NakagawaAIYWYYY14,
author = {Junki Nakagawa and
Qi An and
Yuki Ishikawa and
Koshiro Yanai and
Wen Wen and
Hiroshi Yamakawa and
Junko Yasuda and
Atsushi Yamashita and
Hajime Asama},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Extraction and Evaluation of Proficiency in Bed Care Motion for Education
Service of Nursing Skill},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {217--227},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_15},
doi = {10.1007/978-4-431-55861-3\_15},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NakagawaAIYWYYY14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NakagawaMO14,
author = {Yuri Nakagawa and
Yuuki Matsuda and
Tetsuro Ogi},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Personalized Information Service Model that Reflects Individual's
Will},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {329--344},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_23},
doi = {10.1007/978-4-431-55861-3\_23},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NakagawaMO14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NakakojiY14,
author = {Kumiyo Nakakoji and
Yasuhiro Yamamoto},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {A Probe-Based Approach for Designing Inspirational Services at Museums},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {595--603},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_41},
doi = {10.1007/978-4-431-55861-3\_41},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NakakojiY14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NakashimaS0SMKK14,
author = {Hideyuki Nakashima and
Shoji Sano and
Keiji Hirata and
Yoh Shiraishi and
Hitoshi Matsubara and
Ryo Kanamori and
Hitoshi Koshiba and
Itsuki Noda},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {One Cycle of Smart Access Vehicle Service Development},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {247--262},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_17},
doi = {10.1007/978-4-431-55861-3\_17},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NakashimaS0SMKK14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NishinoO14,
author = {Nariaki Nishino and
Keisuke Okuda},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Business Structure of e-Book Service as a Product Service System:
{A} Game Theoretic Approach},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {125--144},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_9},
doi = {10.1007/978-4-431-55861-3\_9},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NishinoO14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NishioM14,
author = {Miki Nishio and
Takashi Maeno},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {A Questionnaire Assessment of the Contributing Factors to Empathy},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {371--385},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_26},
doi = {10.1007/978-4-431-55861-3\_26},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NishioM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Nishiyama14,
author = {Toshiki Nishiyama},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Research of the Social New Transportation Service on Electric Full
Flat Floor Bus},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {79--96},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_6},
doi = {10.1007/978-4-431-55861-3\_6},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Nishiyama14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NonakaKFYSHA14,
author = {Tomomi Nonaka and
Toshiya Kaihara and
Nobutada Fujii and
Fang Yu and
Takeshi Shimmura and
Yoshihiro Hisano and
Tomoyuki Asakawa},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Employee Satisfaction Analysis in Food Service Industry - Resultant
of Questionnaire to the Restaurant Staff},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {23--36},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_2},
doi = {10.1007/978-4-431-55861-3\_2},
timestamp = {Mon, 27 Dec 2021 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NonakaKFYSHA14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OkudaYT14,
author = {Masumi Okuda and
Akira Yasuda and
Shusaku Tsumoto},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Exploratory Analysis of Factors of Patient Satisfaction in {HCAHPS}
Databases},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {229--244},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_16},
doi = {10.1007/978-4-431-55861-3\_16},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OkudaYT14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OkumaK14,
author = {Takashi Okuma and
Takeshi Kurata},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Service Field Simulator: Virtual Environment Display System for Analyzing
Human Behavior in Service Fields},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {145--157},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_10},
doi = {10.1007/978-4-431-55861-3\_10},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OkumaK14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/OtaniKL014,
author = {Masayuki Otani and
Kaori Kita and
Donghui Lin and
Toru Ishida},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Analysis of Multi-language Knowledge Communication Service in Intercultural
Agricultural Support},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {417--434},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_29},
doi = {10.1007/978-4-431-55861-3\_29},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/OtaniKL014.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/SawataniKI14,
author = {Yuriko Sawatani and
Naoto Kobayashi and
Yoshinori Itoh},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {The Findings from the First Service Design Projects},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {509--521},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_35},
doi = {10.1007/978-4-431-55861-3\_35},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/SawataniKI14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ShibataM14,
author = {Yoshitaka Shibata and
Takumi Matsuda},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Experience Plot: {A} Template for Co-Creating Customer Journey},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {465--480},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_32},
doi = {10.1007/978-4-431-55861-3\_32},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ShibataM14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TakenakaTSYYS14,
author = {Takeshi Takenaka and
Naoki Tomotake and
Rui Suzuki and
Masumi Yoshida and
Taiki Yamada and
Shigeaki Shiraishi},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Analysis of Business Process Innovation Using Outsourcing},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {97--106},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_7},
doi = {10.1007/978-4-431-55861-3\_7},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TakenakaTSYYS14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TamuraHE14,
author = {Ryoichi Tamura and
Yasuyuki Hirai and
Nermin Elokla},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Basic Study of Mobility of Elderly People from the Perspective of
Their Emotional Value},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {273--285},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_19},
doi = {10.1007/978-4-431-55861-3\_19},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TamuraHE14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ToriiUHCYT14,
author = {Kentaro Torii and
Naoshi Uchihira and
Yuji Hirabayashi and
Tetsuro Chino and
Takanori Yamamoto and
Satoko Tsuru},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Improvement of Sharing of Observations and Awareness in Nursing and
Caregiving by Voice Tweets},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {161--175},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_11},
doi = {10.1007/978-4-431-55861-3\_11},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ToriiUHCYT14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/UozumiYMAT14,
author = {Mitsunari Uozumi and
Kouichi Yamada and
Shuto Murai and
Hajime Asama and
Kaoru Takakusaki},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Evaluation of the Productivity Improvement by Information Presentation
in Surveillance Service},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {317--328},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_22},
doi = {10.1007/978-4-431-55861-3\_22},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/UozumiYMAT14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Yamauchi14,
author = {Yutaka Yamauchi},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {User-De-centeredness in Service Design},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {583--594},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_40},
doi = {10.1007/978-4-431-55861-3\_40},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Yamauchi14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/YanaiAINWYYA14,
author = {Koshiro Yanai and
Qi An and
Yuki Ishikawa and
Junki Nakagawa and
Wen Wen and
Hiroshi Yamakawa and
Atsushi Yamashita and
Hajime Asama},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Visualization of Muscle Activity During Squat Motion for Skill Education},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {205--215},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_14},
doi = {10.1007/978-4-431-55861-3\_14},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/YanaiAINWYYA14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/YasuiMSTI14,
author = {Toshiyuki Yasui and
Takashi Maeno and
Seiko Shirasaka and
Yoshikazu Tomita and
Kanenori Ishibashi},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Workshop-Based Policy Platform for Public-Private Partnership {(WP5):}
Designing Co-creative Policy-Making Platform for Regional Development
of \emph{Nagano}},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {287--301},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_20},
doi = {10.1007/978-4-431-55861-3\_20},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/YasuiMSTI14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/YoshidaTHAIMK14,
author = {Koshi Yoshida and
Kenji Tanaka and
Ryunosuke Hariya and
Issaku Azechi and
Toshiaki Iida and
Shigeya Maeda and
Hisao Kuroda},
editor = {Takashi Maeno and
Yuriko Sawatani and
Tatsunori Hara},
title = {Contribution of {ICT} Monitoring System in Agricultural Water Management
and Environmental Conservation},
booktitle = {Serviceology for Designing the Future, Selected and Edited Papers
of the 2nd International Conference on Serviceology, ICServ 2014,
Yokohama, Japan, 14-16 September 2014},
pages = {359--369},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-55861-3\_25},
doi = {10.1007/978-4-431-55861-3\_25},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/YoshidaTHAIMK14.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/icserv/2013,
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
publisher = {Springer},
year = {2014},
url = {https://doi.org/10.1007/978-4-431-54816-4},
doi = {10.1007/978-4-431-54816-4},
isbn = {978-4-431-54815-7},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/2013.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/0001SSMN13,
author = {Keiji Hirata and
Shoji Sano and
Yoh Shiraishi and
Hitoshi Matsubara and
Hideyuki Nakashima},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Serviceological View of the Development of a Person Trip Survey Application},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {33--38},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_4},
doi = {10.1007/978-4-431-54816-4\_4},
timestamp = {Wed, 11 Mar 2020 13:12:39 +0100},
biburl = {https://dblp.org/rec/conf/icserv/0001SSMN13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/AkaiHN13,
author = {Kenju Akai and
Kengo Hayashida and
Nariaki Nishino},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {New Mechanism for Matching Service in Perishable Goods Trade: An Approach
Using Economic Experiments},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {55--67},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_7},
doi = {10.1007/978-4-431-54816-4\_7},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/AkaiHN13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/AokiAYA13,
author = {Keiko Aoki and
Kenju Akai and
Noriko Yoshida and
Yoshiko Aoki},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {An Evaluation of Rapid Oral Bacterial Detection Apparatus for an Oral
Healthcare Service},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {159--168},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_18},
doi = {10.1007/978-4-431-54816-4\_18},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/AokiAYA13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Aoyama13,
author = {Mikio Aoyama},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Model and Its Management Architecture of Software Service Supply Chains},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {181--189},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_20},
doi = {10.1007/978-4-431-54816-4\_20},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Aoyama13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/FujitaH13,
author = {Shinobu Fujita and
Kazuyoshi Hidaka},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Patient Context: {A} New Concept for Gap Model to Understand Patient
Satisfaction},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {151--158},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_17},
doi = {10.1007/978-4-431-54816-4\_17},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/FujitaH13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/FujitaSKYSM13,
author = {Tomoyuki Fujita and
Nozomi Sugiyama and
Motoshi Kanke and
Toshiyuki Yasui and
Seiko Shirasaka and
Takashi Maeno},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Concept Design of Cause-Related Marketing Using Wants Chain Analysis
and Co-creation Workshops},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {235--242},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_25},
doi = {10.1007/978-4-431-54816-4\_25},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/FujitaSKYSM13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/FukuharaTOUTK13,
author = {Tomohiro Fukuhara and
Ryuhei Tenmoku and
Takashi Okuma and
Ryoko Ueoka and
Masanori Takehara and
Takeshi Kurata},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Improving Service Processes Based on Visualization of Human-Behavior
and {POS} Data: {A} Case Study in a Japanese Restaurant},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {3--13},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_1},
doi = {10.1007/978-4-431-54816-4\_1},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/FukuharaTOUTK13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/GaiardelliPRS13,
author = {Paolo Gaiardelli and
Giuditta Pezzotta and
Barbara Resta and
Lucrezia Songini},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Product-Service Portfolio Configuration vs. Economic and Financial
Results: An Empirical Analysis in the Italian Truck Industry},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {125--132},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_14},
doi = {10.1007/978-4-431-54816-4\_14},
timestamp = {Thu, 14 Oct 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/GaiardelliPRS13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/HikitaO13,
author = {Mayumi J. Hikita and
Hiroshi G. Okuno},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Proposal of International Conference Promotion: Destination Branding
and Risk Management by a Network of Conference Centres},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {85--95},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_10},
doi = {10.1007/978-4-431-54816-4\_10},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/HikitaO13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/HirotaOOA13,
author = {Jun Hirota and
Yosuke Ogihara and
Kazuya Oizumi and
Kazuhiro Aoyama},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Design of Packaged Tours upon Semantic Service Model},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {213--226},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_23},
doi = {10.1007/978-4-431-54816-4\_23},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/HirotaOOA13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/IkedaKSTKSK13,
author = {Takeshi Ikeda and
Mitsuru Kawamoto and
Akio Sashima and
Junpei Tsuji and
Hidenori Kawamura and
Keiji Suzuki and
Koichi Kurumatani},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {An Indoor Autonomous Positioning and Navigation Service to Support
Activities in Large-Scale Commercial Facilities},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {191--201},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_21},
doi = {10.1007/978-4-431-54816-4\_21},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/IkedaKSTKSK13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ItoIKEOK13,
author = {Mikako Ito and
Kanta Ito and
Shinichiro Kawabata and
Atsushi Endo and
Tomoko Ota and
Noriaki Kuwahara},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Improving Service Quality in Nursing Homes Based on the Employee's
Satisfaction},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {355--361},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_37},
doi = {10.1007/978-4-431-54816-4\_37},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/ItoIKEOK13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KaiharaFNS13,
author = {Toshiya Kaihara and
Nobutada Fujii and
Tomomi Nonaka and
Takeshi Shinmura},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {A Proposal of Adaptive Restaurant Service Model with Co-creative Design},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {203--211},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_22},
doi = {10.1007/978-4-431-54816-4\_22},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/KaiharaFNS13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KasaharaMKMM13,
author = {Hidekazu Kasahara and
Mikihiko Mori and
Koichi Kurumatani and
Masayuki Mukunoki and
Michihiko Minoh},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {A Tourism Information Service for Safety During School Trips},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {319--326},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_33},
doi = {10.1007/978-4-431-54816-4\_33},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/KasaharaMKMM13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KawataCHKOH13,
author = {Seiichi Kawata and
Junfu Chen and
Kazuki Hirasawa and
Keiichi Koyama and
Shohei Ogawa and
Bo Huang},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Proposal of a New Mutual-Aid Service to Support Resilient Society:
Simulation-Based Service Design Approach},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {299--307},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_31},
doi = {10.1007/978-4-431-54816-4\_31},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/KawataCHKOH13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Kobayashi13,
author = {Daiji Kobayashi},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {A Practical Approach to Improving the Provision of Information in
New Chitose International Airport},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {327--334},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_34},
doi = {10.1007/978-4-431-54816-4\_34},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Kobayashi13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/KodamaNTK13,
author = {Keita Kodama and
Nariaki Nishino and
Takeshi Takenaka and
Hitoshi Koshiba},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Modeling Shop Mix Problems as Pareto Optimization Considering Consumer
Preference},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {47--54},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_6},
doi = {10.1007/978-4-431-54816-4\_6},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/KodamaNTK13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/LevyK13,
author = {Meira Levy and
Reuven Karni},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {A Web 2.0 Platform for Product-Service System Management},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {99--106},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_11},
doi = {10.1007/978-4-431-54816-4\_11},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/LevyK13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Lin013,
author = {Donghui Lin and
Toru Ishida},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {User-Centered Service Design for Multi-language Knowledge Communication},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {309--317},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_32},
doi = {10.1007/978-4-431-54816-4\_32},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Lin013.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MakitaKIOK13,
author = {Koji Makita and
Masakatsu Kourogi and
Tomoya Ishikawa and
Takashi Okuma and
Takeshi Kurata},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {PDRplus: Human Behaviour Sensing Method for Service Field Analysis},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {25--30},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_3},
doi = {10.1007/978-4-431-54816-4\_3},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/MakitaKIOK13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MiuraSOOAH13,
author = {Wataru Miura and
Satoshi Shimada and
Taiki Ogata and
Jun Ota and
Tamio Arai and
Tatsunori Hara},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Support of Describing Service Delivery Processes in Consideration
of Service Function Models on Service {CAD} System},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {243--251},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_26},
doi = {10.1007/978-4-431-54816-4\_26},
timestamp = {Tue, 29 Jun 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/MiuraSOOAH13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NakashimaFS13,
author = {Hideyuki Nakashima and
Haruyuki Fujii and
Masaki Suwa},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Designing Methodology for Innovative Service Systems},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {287--295},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_30},
doi = {10.1007/978-4-431-54816-4\_30},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NakashimaFS13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/NishimuraFYHNMW13,
author = {Takuichi Nishimura and
Tomohiro Fukuhara and
Kosuke C. Yamada and
Masahiro Hamasaki and
Masato Nakajima and
Hiroyasu Miwa and
Kentaro Watanabe and
Ken Fukuda and
Yoichi Motomura},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Proposal of Handover System for Care Workers Using Community Intelligence},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {135--142},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_15},
doi = {10.1007/978-4-431-54816-4\_15},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/NishimuraFYHNMW13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/PezzottaPPC13,
author = {Giuditta Pezzotta and
Roberto Pinto and
Fabiana Pirola and
Sergio Cavalieri},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Evaluation and Assessment of Two Simulation Software for Service Engineering},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {263--272},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_28},
doi = {10.1007/978-4-431-54816-4\_28},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/PezzottaPPC13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/Sawatani13,
author = {Yuriko Sawatani},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Toward Research on Designing a Service System},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {227--233},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_24},
doi = {10.1007/978-4-431-54816-4\_24},
timestamp = {Fri, 27 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/Sawatani13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ShimadaOOH13,
author = {Satoshi Shimada and
Taiki Ogata and
Jun Ota and
Tatsunori Hara},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Constructing Required Functions of Tourism Service Based on Tourists'
Expectancy in Trip Planning},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {77--83},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_9},
doi = {10.1007/978-4-431-54816-4\_9},
timestamp = {Tue, 29 Jun 2021 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/ShimadaOOH13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/ShimizuAN13,
author = {Shota Shimizu and
Kenju Akai and
Nariaki Nishino},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Modeling and Multi-agent Simulation of Bicycle Sharing},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {39--46},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_5},
doi = {10.1007/978-4-431-54816-4\_5},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/ShimizuAN13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/SuzukiAHA13,
author = {Satoshi Suzuki and
Masaya Ando and
Hiroshi Hashimoto and
Hajime Asama},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Design Procedure and Improvement of a Mathematical Modeling to Estimate
Customer Satisfaction},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {15--23},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_2},
doi = {10.1007/978-4-431-54816-4\_2},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/SuzukiAHA13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TaabodiSL13,
author = {Amir Taabodi and
Tomohiko Sakao and
Mattias Lindahl},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Incorporation of Product/Service System Concept in R{\&}D for
Complex Products and Systems},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {117--124},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_13},
doi = {10.1007/978-4-431-54816-4\_13},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TaabodiSL13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TamuraY13,
author = {Ryoichi Tamura and
Hiromi Yoshioka},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Study on Investigation of User Satisfaction After Service Implementation
About Public Transportation},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {335--343},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_35},
doi = {10.1007/978-4-431-54816-4\_35},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TamuraY13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TanjiKN13,
author = {Hajime Tanji and
Hirohide Kiri and
Tetsuo Nakaya},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Functions and Cost of Irrigation Service at the Aichi Irrigation Scheme},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {365--375},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_38},
doi = {10.1007/978-4-431-54816-4\_38},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TanjiKN13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/TsumotoHI13,
author = {Shusaku Tsumoto and
Shoji Hirano and
Haruko Iwata},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Data-Oriented Maintenance of Schedule Management of Nursing Care},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {169--177},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_19},
doi = {10.1007/978-4-431-54816-4\_19},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/TsumotoHI13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/UeiNS13,
author = {Kentaro Uei and
Yutaro Nemoto and
Yoshiki Shimomura},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {{EDIPS:} Effective and Enjoyable Product-Service System Design Education
Through Active Thinking},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {107--116},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_12},
doi = {10.1007/978-4-431-54816-4\_12},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/UeiNS13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/UozumiYMAT13,
author = {Mitsunari Uozumi and
Kouichi Yamada and
Shuto Murai and
Hajime Asama and
Kaoru Takakusaki},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {The Effect and Reaction of Information Presentation in Surveillance
Service},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {253--261},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_27},
doi = {10.1007/978-4-431-54816-4\_27},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/UozumiYMAT13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/XuOHONAYM13,
author = {Bujie Xu and
Ken{-}ichiro Ogawa and
Naoki Higo and
Taiki Ogata and
Takayuki Nozawa and
Koji Ara and
Kazuo Yano and
Yoshihiro Miyake},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Analysis of Service Network in Terms of the Synchronization of Body
Movements During Face-to-Face Communication},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {69--74},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_8},
doi = {10.1007/978-4-431-54816-4\_8},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/XuOHONAYM13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/YamauchiH13,
author = {Yutaka Yamauchi and
Takeshi Hiramoto},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Negotiation of Selves in Initial Service Encounters: Conversation
Analysis of Sushi Restaurants},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {347--353},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_36},
doi = {10.1007/978-4-431-54816-4\_36},
timestamp = {Wed, 11 Mar 2020 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/icserv/YamauchiH13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/YlenKTR13,
author = {Peter Yl{\'{e}}n and
Ossi Koivula and
Joona Tuovinen and
Jukka Ranta},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Modelling and Simulating Complicated Service Networks in Health Care},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {143--149},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_16},
doi = {10.1007/978-4-431-54816-4\_16},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/YlenKTR13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/YlenKTT13,
author = {Peter Yl{\'{e}}n and
Ossi Koivula and
Marja Toivonen and
Karo Tammela},
editor = {Masaaki Mochimaru and
Kanji Ueda and
Takeshi Takenaka},
title = {Modeling the Dynamics of Service: The Creation of Customer Value},
booktitle = {Serviceology for Services, Selected papers of the 1st International
Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
2013},
pages = {275--285},
publisher = {Springer},
year = {2013},
url = {https://doi.org/10.1007/978-4-431-54816-4\_29},
doi = {10.1007/978-4-431-54816-4\_29},
timestamp = {Sat, 30 Sep 2023 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/icserv/YlenKTT13.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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