"SANet: a service-agent network for call-center scheduling."

Qiang Yang, Yong Wang, Zhong Zhang (2003)

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DOI: 10.1109/TSMCA.2003.817047

access: closed

type: Journal Article

metadata version: 2020-05-25

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Qiang Yang, Yong Wang, Zhong Zhang:
SANet: a service-agent network for call-center scheduling. IEEE Trans. Syst. Man Cybern. Part A 33(3): 396-406 (2003)

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