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"Live-chat agent assignments to heterogeneous e-customers under imperfect ..."
Paulo B. Góes et al. (2011)
- Paulo B. Góes, Noyan Ilk
, Wei T. Yue
, J. Leon Zhao:
Live-chat agent assignments to heterogeneous e-customers under imperfect classification. ACM Trans. Manag. Inf. Syst. 2(4): 24:1-24:15 (2011)
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