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"A consumer perspective of E-service quality."

Xiaoni Zhang, Victor R. Prybutok (2005)

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DOI: 10.1109/TEM.2005.856568

access: closed

type: Journal Article

metadata version: 2022-10-02

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Xiaoni Zhang, Victor R. Prybutok:
A consumer perspective of E-service quality. IEEE Trans. Engineering Management 52(4): 461-477 (2005)

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