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"Demystifying the Impact of Service Recovery Strategies: Evidence From ..."
Amit Shankar et al. (2024)
- Amit Shankar
, Shalini Talwar
, Nazrul Islam
, Safiya Mukhtar Alshibani
, Piyush Sharma
:
Demystifying the Impact of Service Recovery Strategies: Evidence From Healthcare and Telecom Sectors. IEEE Trans. Engineering Management 71: 6649-6661 (2024)
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