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"Customer Satisfaction Estimation in Contact Center Calls Based on a ..."

Atsushi Ando et al. (2020)

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DOI: 10.1109/TASLP.2020.2966857

access: closed

type: Journal Article

metadata version: 2021-04-09

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  - https://dblp.org/rec/journals/taslp/AndoMKKAT20
Atsushi Ando, Ryo Masumura, Hosana Kamiyama, Satoshi Kobashikawa, Yushi Aono, Tomoki Toda:
Customer Satisfaction Estimation in Contact Center Calls Based on a Hierarchical Multi-Task Model. IEEE ACM Trans. Audio Speech Lang. Process. 28: 715-728 (2020)

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