"Service recovery strategies for crowdsourced transportation: an ..."

Kum Fai Yuen et al. (2023)

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DOI: 10.1080/09537325.2021.1979208

access: closed

type: Journal Article

metadata version: 2023-08-18

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Kum Fai Yuen, Simin Song, Xue Li, Xueqin Wang:
Service recovery strategies for crowdsourced transportation: an examination of their impacts on user loyalty. Technol. Anal. Strateg. Manag. 35(5): 523-537 (2023)

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