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"Specification of Service Level Agreements: Problems, Principles and Practices."

Jos J. M. Trienekens, Jacques J. Bouman, Mark van der Zwan (2004)

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DOI: 10.1023/B:SQJO.0000013358.61395.96

access: closed

type: Journal Article

metadata version: 2023-10-22

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  dblp key:
  - journals/sqj/TrienekensBZ04
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  - https://dblp.org/rec/journals/sqj/TrienekensBZ04
Jos J. M. Trienekens, Jacques J. Bouman, Mark van der Zwan:
Specification of Service Level Agreements: Problems, Principles and Practices. Softw. Qual. J. 12(1): 43-57 (2004)

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