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"An instrument for the measurement of customer perceptions of quality ..."
George Issac, Chandrasekharan Rajendran, R. N. Anantharaman (2006)
- George Issac, Chandrasekharan Rajendran
, R. N. Anantharaman:
An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India. Softw. Qual. J. 14(4): 291-308 (2006)
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