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"A method for improving bot effectiveness by recognising implicit customer ..."

Lukasz Pawlik et al. (2022)

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DOI: 10.1016/J.SPECOM.2022.07.003

access: open

type: Journal Article

metadata version: 2022-10-24

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  dblp key:
  - journals/speech/PawlikPDB22
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  - https://dblp.org/rec/journals/speech/PawlikPDB22
Lukasz Pawlik, Miroslaw Plaza, Stanislaw Deniziak, Ewa Boksa:
A method for improving bot effectiveness by recognising implicit customer intent in contact centre conversations. Speech Commun. 143: 33-45 (2022)

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