"Can a Machine Learn Through Customer Sentiment?: A Cost-Aware Approach to ..."

Colin M. Werner, Ze Shi Li, Daniela E. Damian (2019)

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DOI: 10.1109/MS.2019.2923408

access: closed

type: Journal Article

metadata version: 2022-04-20

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Colin M. Werner, Ze Shi Li, Daniela E. Damian:
Can a Machine Learn Through Customer Sentiment?: A Cost-Aware Approach to Predict Support Ticket Escalations. IEEE Softw. 36(5): 38-45 (2019)

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