"Applying software process modeling to improve customer support processes."

Anu Raninen et al. (2015)

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DOI: 10.1002/SMR.1713

access: closed

type: Journal Article

metadata version: 2020-03-06

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Anu Raninen, Helena Merikoski, Jarmo J. Ahonen, Sarah Beecham:
Applying software process modeling to improve customer support processes. J. Softw. Evol. Process. 27(4): 274-293 (2015)

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