"Modeling and simulation of customer dissatisfaction in waiting lines and ..."

Jorge A. Alvarado-Valencia, Gabriela C. Tueti Silva, Jairo R. Montoya-Torres (2017)

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DOI: 10.1177/0037549716678477

access: closed

type: Journal Article

metadata version: 2020-09-05

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Jorge A. Alvarado-Valencia, Gabriela C. Tueti Silva, Jairo R. Montoya-Torres:
Modeling and simulation of customer dissatisfaction in waiting lines and its effects. Simul. 93(2): 91-101 (2017)

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