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"A systems perspective on contact centers and customer service reliability ..."

Rodrigo Andrade, Somayeh Moazeni, Jose Emmanuel Ramirez-Marquez (2020)

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DOI: 10.1002/SYS.21526

access: closed

type: Journal Article

metadata version: 2020-05-10

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Rodrigo Andrade, Somayeh Moazeni, Jose Emmanuel Ramirez-Marquez:
A systems perspective on contact centers and customer service reliability modeling. Syst. Eng. 23(2): 221-236 (2020)

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