"Call Centers with Impatient Customers: Many-Server Asymptotics of the ..."

Sergey Zeltyn, Avishai Mandelbaum (2005)

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DOI: 10.1007/S11134-005-3699-8

access: closed

type: Journal Article

metadata version: 2020-05-18

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Sergey Zeltyn, Avishai Mandelbaum:
Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue. Queueing Syst. Theory Appl. 51(3-4): 361-402 (2005)

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