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"Relationships between rail passengers' satisfaction and service quality: a ..."

Laura Eboli, Gabriella Mazzulla (2015)

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DOI: 10.1007/S12469-014-0096-X

access: closed

type: Journal Article

metadata version: 2020-06-18

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  - https://dblp.org/rec/journals/pubtrans/EboliM15
Laura Eboli, Gabriella Mazzulla:
Relationships between rail passengers' satisfaction and service quality: a framework for identifying key service factors. Public Transp. 7(2): 185-201 (2015)

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