"Requests classification in the customer service area for software ..."

María Ximena Arias-Barahona et al. (2023)

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DOI: 10.7717/PEERJ-CS.1016

access: open

type: Journal Article

metadata version: 2023-06-26

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María Ximena Arias-Barahona, Harold Brayan Arteaga-Arteaga, Simon Orozco-Arias, Juan Camilo Flórez-Ruíz, Mario Andrés Valencia-Díaz, Reinel Tabares-Soto:
Requests classification in the customer service area for software companies using machine learning and natural language processing. PeerJ Comput. Sci. 9: e1016 (2023)

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