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"A review of natural language processing in contact centre automation."

Shariq Shah et al. (2023)

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DOI: 10.1007/S10044-023-01182-8

access: open

type: Journal Article

metadata version: 2024-02-05

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  dblp key:
  - journals/paa/ShahGVCF23
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  - https://dblp.org/rec/journals/paa/ShahGVCF23
Shariq Shah, Hossein Ghomeshi, Edlira Vakaj, Emmett Cooper, Shereen Fouad:
A review of natural language processing in contact centre automation. Pattern Anal. Appl. 26(3): 823-846 (2023)

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