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"Approximation and analysis of a call center with flexible and specialized ..."

Robert A. Shumsky (2004)

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DOI: 10.1007/S00291-004-0163-9

access: closed

type: Journal Article

metadata version: 2020-03-06

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Robert A. Shumsky:
Approximation and analysis of a call center with flexible and specialized servers. OR Spectr. 26(3): 307-330 (2004)

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