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"Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers."

Dongyuan Zhan, Amy R. Ward (2014)

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DOI: 10.1287/MSOM.2013.0463

access: closed

type: Journal Article

metadata version: 2024-05-07

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Dongyuan Zhan, Amy R. Ward:
Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers. Manuf. Serv. Oper. Manag. 16(2): 220-237 (2014)

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