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"Service Quality Using Text Mining: Measurement and Consequences."

Jorge Mejia, Shawn Mankad, Anandasivam Gopal (2021)

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DOI: 10.1287/MSOM.2020.0883

access: closed

type: Journal Article

metadata version: 2023-08-28

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Jorge Mejia, Shawn Mankad, Anandasivam Gopal:
Service Quality Using Text Mining: Measurement and Consequences. Manuf. Serv. Oper. Manag. 23(6): 1354-1372 (2021)

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