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"Managing Service Systems with an Offline Waiting Option and Customer ..."

Vasiliki Kostami, Amy R. Ward (2009)

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DOI: 10.1287/MSOM.1080.0244

access: closed

type: Journal Article

metadata version: 2024-05-07

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Vasiliki Kostami, Amy R. Ward:
Managing Service Systems with an Offline Waiting Option and Customer Abandonment. Manuf. Serv. Oper. Manag. 11(4): 644-656 (2009)

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