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"Call Centers with Delay Information: Models and Insights."

Oualid Jouini, O. Zeynep Aksin, Yves Dallery (2011)

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DOI: 10.1287/MSOM.1110.0339

access: closed

type: Journal Article

metadata version: 2020-10-01

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Oualid Jouini, O. Zeynep Aksin, Yves Dallery:
Call Centers with Delay Information: Models and Insights. Manuf. Serv. Oper. Manag. 13(4): 534-548 (2011)

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