"An Information Stock Model of Customer Behavior in Multichannel Customer ..."

Kinshuk Jerath, Anuj Kumar, Serguei Netessine (2015)

> Home

Details and statistics

DOI: 10.1287/MSOM.2015.0523

access: closed

type: Journal Article

metadata version: 2020-10-01

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/msom/JerathKN15
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/msom/JerathKN15
Kinshuk Jerath, Anuj Kumar, Serguei Netessine:
An Information Stock Model of Customer Behavior in Multichannel Customer Support Services. Manuf. Serv. Oper. Manag. 17(3): 368-383 (2015)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.