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"An Information Stock Model of Customer Behavior in Multichannel Customer ..."

Kinshuk Jerath, Anuj Kumar, Serguei Netessine (2015)

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DOI: 10.1287/MSOM.2015.0523

access: closed

type: Journal Article

metadata version: 2020-10-01

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Kinshuk Jerath, Anuj Kumar, Serguei Netessine:
An Information Stock Model of Customer Behavior in Multichannel Customer Support Services. Manuf. Serv. Oper. Manag. 17(3): 368-383 (2015)

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