"Designing a Call Center with Impatient Customers."

O. Garnett, Avishai Mandelbaum, Martin I. Reiman (2002)

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DOI: 10.1287/MSOM.4.3.208.7753

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type: Journal Article

metadata version: 2020-10-01

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O. Garnett, Avishai Mandelbaum, Martin I. Reiman:
Designing a Call Center with Impatient Customers. Manuf. Serv. Oper. Manag. 4(3): 208-227 (2002)

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