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"How Do Customers Respond to Increased Service Quality Competition?"

Ryan W. Buell, Dennis Campbell, Frances X. Frei (2016)

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DOI: 10.1287/MSOM.2016.0589

access: closed

type: Journal Article

metadata version: 2020-10-01

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Ryan W. Buell, Dennis Campbell, Frances X. Frei:
How Do Customers Respond to Increased Service Quality Competition? Manuf. Serv. Oper. Manag. 18(4): 585-607 (2016)

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