"Measuring Information Systems Service Quality: Lessons From Two ..."

Richard T. Watson, Leyland F. Pitt, C. Bruce Kavan (1998)

> Home

Details and statistics

DOI: —

access: closed

type: Journal Article

metadata version: 2020-05-15

- view
  - electronic edition @ misq.org
- export record
  dblp key:
  - journals/misq/WatsonPK98
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/misq/WatsonPK98
Richard T. Watson, Leyland F. Pitt, C. Bruce Kavan:
Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies. MIS Q. 22(1): 61-79 (1998)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.