"Measuring Information Systems Service Quality: Concerns on the Use of the ..."

Thomas P. Van Dyke, Leon A. Kappelman, Victor R. Prybutok (1997)

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type: Journal Article

metadata version: 2020-08-18

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Thomas P. Van Dyke, Leon A. Kappelman, Victor R. Prybutok:
Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire. MIS Q. 21(2): 195-208 (1997)

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