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"Service Quality Variability and Termination Behavior."

S. Sriram, Pradeep K. Chintagunta, Puneet Manchanda (2015)

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DOI: 10.1287/MNSC.2014.2105

access: closed

type: Journal Article

metadata version: 2020-06-30

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  - journals/mansci/SriramCM15
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  - https://dblp.org/rec/journals/mansci/SriramCM15
S. Sriram, Pradeep K. Chintagunta, Puneet Manchanda:
Service Quality Variability and Termination Behavior. Manag. Sci. 61(11): 2739-2759 (2015)

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