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"Introduction to the Special Issue on Call Center Management."

Ger Koole (2008)

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DOI: 10.1287/MNSC.1080.0855

access: closed

type: Journal Article

metadata version: 2020-06-30

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Ger Koole:
Introduction to the Special Issue on Call Center Management. Manag. Sci. 54(2): 237 (2008)

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