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"Call Center Outsourcing Contracts Under Information Asymmetry."
Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky (2008)
- Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky:
Call Center Outsourcing Contracts Under Information Asymmetry. Manag. Sci. 54(4): 793-807 (2008)
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