"The Co-Production of Service: Modeling Services in Contact Centers Using ..."

Andrew Daw et al. (2025)

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DOI: 10.1287/MNSC.2021.04060

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type: Journal Article

metadata version: 2025-04-08

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Andrew Daw, Antonio Castellanos, Galit B. Yom-Tov, Jamol Pender, Leor Gruendlinger:
The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes. Manag. Sci. 71(3): 2635-2656 (2025)

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