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"The Relationship Between Initial Quality Perceptions and Maintenance ..."
Edward Conlon, Sarv Devaraj, Khalil F. Matta (2001)
- Edward Conlon, Sarv Devaraj, Khalil F. Matta:
The Relationship Between Initial Quality Perceptions and Maintenance Behavior: The Case of the Automotive Industry. Manag. Sci. 47(9): 1191-1202 (2001)
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