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"Call Center Outsourcing Contract Analysis and Choice."

O. Zeynep Aksin, Francis de Véricourt, Fikri Karaesmen (2008)

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DOI: 10.1287/MNSC.1070.0823

access: closed

type: Journal Article

metadata version: 2021-06-01

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  dblp key:
  - journals/mansci/AksinVK08
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  - https://dblp.org/rec/journals/mansci/AksinVK08
O. Zeynep Aksin, Francis de Véricourt, Fikri Karaesmen:
Call Center Outsourcing Contract Analysis and Choice. Manag. Sci. 54(2): 354-368 (2008)

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