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"Managing Retention in Service Relationships."

Sam Aflaki, Ioana Popescu (2014)

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DOI: 10.1287/MNSC.2013.1775

access: closed

type: Journal Article

metadata version: 2020-06-30

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Sam Aflaki, Ioana Popescu:
Managing Retention in Service Relationships. Manag. Sci. 60(2): 415-433 (2014)

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