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"Managing operations in customer-intensive services with forward-looking ..."
Chengzhang Li, Minghui Jiang, Xuchuan Yuan (2018)
- Chengzhang Li, Minghui Jiang, Xuchuan Yuan:
Managing operations in customer-intensive services with forward-looking customers. Kybernetes 47(10): 1941-1955 (2018)
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