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"Measuring the Service Quality of E-Commerce and Competitive Strategies."
Shu-Fong Chang et al. (2014)
- Shu-Fong Chang, Jen-Chi Chang, Kuo-Hua Lin, Bin Yu, Yu-Cheng Lee, Sang-Bing Tsai, Jie Zhou, Chao Wu, Zi-Chun Yan:
Measuring the Service Quality of E-Commerce and Competitive Strategies. Int. J. Web Serv. Res. 11(3): 96-115 (2014)
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