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"Omni-Channel Customer Experience (In)Consistency and Service Success: A ..."

Wei Gao, Hua Fan (2021)

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DOI: 10.3390/JTAER16060112

access: open

type: Journal Article

metadata version: 2022-07-28

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Wei Gao, Hua Fan:
Omni-Channel Customer Experience (In)Consistency and Service Success: A Study Based on Polynomial Regression Analysis. J. Theor. Appl. Electron. Commer. Res. 16(6): 1997-2013 (2021)

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