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BibTeX record journals/jsw/ChenH14
@article{DBLP:journals/jsw/ChenH14, author = {I{-}Ching Chen and Shueh{-}Cheng Hu}, title = {The Dissection of Unpleasant Customer Experience in Electronic Commerce Contexts}, journal = {J. Softw.}, volume = {9}, number = {9}, pages = {2484--2490}, year = {2014}, url = {https://doi.org/10.4304/jsw.9.9.2484-2490}, doi = {10.4304/jsw.9.9.2484-2490}, timestamp = {Tue, 15 Sep 2020 16:26:29 +0200}, biburl = {https://dblp.org/rec/journals/jsw/ChenH14.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }

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