BibTeX record journals/jsw/ChenH14

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@article{DBLP:journals/jsw/ChenH14,
  author    = {I{-}Ching Chen and
               Shueh{-}Cheng Hu},
  title     = {The Dissection of Unpleasant Customer Experience in Electronic Commerce
               Contexts},
  journal   = {J. Softw.},
  volume    = {9},
  number    = {9},
  pages     = {2484--2490},
  year      = {2014}
}
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