BibTeX record journals/jsw/ChenH14

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@article{DBLP:journals/jsw/ChenH14,
  author    = {I{-}Ching Chen and
               Shueh{-}Cheng Hu},
  title     = {The Dissection of Unpleasant Customer Experience in Electronic Commerce
               Contexts},
  journal   = {J. Softw.},
  volume    = {9},
  number    = {9},
  pages     = {2484--2490},
  year      = {2014},
  url       = {https://doi.org/10.4304/jsw.9.9.2484-2490},
  doi       = {10.4304/jsw.9.9.2484-2490},
  timestamp = {Tue, 15 Sep 2020 16:26:29 +0200},
  biburl    = {https://dblp.org/rec/journals/jsw/ChenH14.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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